Opco Skilled Management

This is was a nice community tour. The staff was nice and helpful. They did offer activities to the residents. We would recommend that families take a tour to see that it is clean and to speak with the wonderful staff that is very helpful.

On the tour and follow ups, there was no bad experience and every staff was friendly. It felt they were more large with more residents. The ceilings were lower with smaller hallways to walk through and they offered a more dated apartment. It was smaller than what mom wanted. It was safe but she did not want to compromise her wants. They put the extra effort and welcomed us with a follow up with after touring. She did not want to feel like it was the final stage so it was not a good fit.

The residents at this community have been extremely welcoming to my loved one since he moved in, he is really enjoying there company. The housekeeping has done a great job at making sure my dads room is staying clean and well maintained throughout the week. The only complaint my father has is there needs to be more of a variety of the meals they serve. They are serving way to much chicken and not very many other meats.

I liked the community when we stopped by. My mom did not care for it though. It is kind of big. We Are looking for a smaller place, not private. The tour was good and really nice, it was not close enough for the family.

Everything is so clean and nice. I would recommend this place to friends and family.

We had some problems at the beginning with laundry, but they have settled out. We also had problems with them cleaning his room, but other than that everything seems. I can't really say that I have any complaints. My husband seems happy there because everyone is really friendly.

So far I have been pretty impressed with everything there at Brookdale Place at Valencia. The food is really good there and the staff is really friendly and they have a lot of activities for the residents to participate in.

My mother is living there and she has had a good experience so far. The staff tries very hard to make their residents happy!

The Brookdale Place at Valencia does a lot of activities to keep the seniors engaged and active. The staff does a great and job and goes the extra mile to be able to do that. The place is great. The place is well staffed with friendly and professional staff members. We are very pleased with everything.

My father just moved in. Employees are very friendly but a little more help to get him oriented and a little more direction from staff the first week or so would have been appreciated.

Both of my parents were there. They liked it. They were happy with somethings and unhappy with others. Some of the personal service they didn't like. The people would just knock once and come it and sometimes that didn't give them enough time to cover up or move out of the way - they didn't like that. The liked being able to be in a place that was thier own. They liked being independent without having to worry about cooking food (which was pretty good). They were only there for a couple of months because my dad got sick and they've since moved in with me.

Think we visited a friend. Had lunch with them. Did not have a tour. Nice.

The space is very nice and has a lot of good points. I was hoping for a studio rather than a one bedroom apt but the price was still ok. This home would also take my dad to the church he prefers so that is also a big plus. I also felt they are very aware of the residents, their health issues, and any changes that might be occuring.

I visited this Brookdale while I was looking for a new place for my loved one. I felt that this community was really nice, and I liked the memory care unit. However, I worried that the Brookdale Valencia might be too large to be comfortable for my loved one, so we looked elsewhere,

Most things are very nice. Friendly staff, except perhaps in the dining room. Food from the dining room seems to be the weak point. Portions are small, service is slow. Irene and Roberta, front desk stafgand maintenance workers are all helpful and great to work with.

The meals and service at meal time are top notch. Cleanliness is good through out. The literature you are given upon signing up needs to be updated perhaps, some statements (such as linen laundering and weekly cleaning of apartment) are not as promised (cleaning is done every 2 weeks, linens not at all), but, on the other hand, phone service is free which was not mentioned. My parents seem very happy there after one week in the apartment and I would recommend it to anyone in the market for a retirement community.

The thing that stands out for me is all the activities. There are a lot of activities that keep everyone busy.

I visit my mother at least once a week. The place has pros and cons. The reason for staying is the rides to her doctors appointments and the fact that she has made friends that keep an eye on her. If she isn't seen throughout the day they call to check in. She has her apartment cleaned every two weeks which helps when her arthritis is acting up. Some things we aren't too happy about include residence experiencing a 14% increase in rent in one year! The person that was doing exercise classes has not been showing up. They said there was security after hours but a room used as a snack room was broken into and vandalized. The other concern is with their medical alert necklaces. They got a new provider and even though its on a charger, they get alerts in the middle of the night to charge it. This has caused some people to stop using it all together. If my mom had the means to go elsewhere she would.

The courtyard could really make a difference if they put something other than gravel so people could walk around, put picnic benches, shade, flowers. Why have a courtyard that can’t be used? It could really make a difference to these people to have an outside gathering place to socialize and would take little effort. It really is pretty dumpy. They apparently weren’t keeping good records on the driving part of their facility causing the scenic drives offered on the weekends to be on hold now for 2 months and who knows how much longer. They need a sitting area for people who pick up their meals because these old people can’t stand at the counter for long periods of time. Their communication with new people and their families needs work, I’ve asked for an appointment to have some of the services offered explained to me in detail but no appointment is ever made so I’m still in the dark about some things. Dining staff is excellent, they check up on mom often and keep an eye out for her. Music/hh day is very nice. Maybe add one more day per week of this?

Many staff were super sweet and helpful. Neighborhood is terrible.