Opco Skilled Management

Well informed on the location and what is offered. But where are the pictures of the inside? Bedroom's? Dining Area? Hallways? If someone is looking to move there from out of town, don't you think they would like to see some pictures?

Several of the care staff have been there for years. Administrators seem to be short term. They need a chef. Food has no appeal or taste to it. They could at least have a nice presentation. Fix the same thing over and over again.

Under a new director and many unhappy residents. They could improve on everything

Love this community all it has to offer

Here's the issue: administration of facility changed within weeks of moms residing there, from nonprofit to for profit. Ever after that, communication regarding billing and requests to fix heating cooling in moms room were extremely poor. Bills always needed correction on their end. Failed to address facility challenges. Here's the other thing though, this facility is staffed with caring beautiful people.

My independent living quarters are adequate and comfortable. A resident could be orientated more to achieve comfort level.

Our family had an in person tour and the lady who gave us the tour got through it within like 10 minutes, it went by very fast. However at the time we needed a place for our loved one they did not have any availability in assisted living

We thought Brookdale Valencia was a nice place, but the salesman was a little pushy though. We felt they were pushing for us to make a decision when were were not ready.

The communication among the staff is poor. The right-hand doesn't know what the left hand is doing. The community is clean and the staff is very friendly. The activities were lacking and they really need to have more for the residence to do.

They are unorganized there and the food menu isn't that great, The activities are not geared to the residents and don't offered often enough. The activities should be more interactive. The caregivers are okay, I had an experience with them not giving my mother her medications. It you live on the independent side, you really need to be completely independent. I am paying extra for an outside agency to come in and take care of my mother. I believe if they had the right people in place, it would be a great community.

The staff is very friendly. The meals are good. The rooms in the apartments are large and they contain full kitchens, however, the property and apartments are very outdated and the location is not in an area where I would like to live.

Not too impressed with the staff.

I toured here when trying to find a place for my friend. It’s a big facility, you can kind of get lost in the shuffle of it all. There are about 180 rooms. The room I saw was bigger than at a lot of other places I had seen but had a nonoperational 2 burner stove. It just didn’t hit me as a place that my friend would be happy at. The facility was kept pretty clean from what I could see. I don’t really know how many people they have on staff but if you have 180 rooms, I get the feeling they’d be spread thin. I was able to talk to someone on the staff, whose name I can’t remember, but she was very pleasant. I was able to see what activities they provided as well and it seemed like there were a few good choices. I wound up finding somewhere else that my friend liked more, but this would’ve been my second choice. It was just a little bit too far.

We toured this community. We did like the staff who seemed to be very helpful. We did speak with some of the other residents' family members and we were not comfortable with the answer from the family members. We would suggest that other families tour this community for the care of a loved one.

I thought it would be a good idea to move into this community. However the plans changed and I did not move in but they were willing to pick me up from prior location.

For the most part, I am enjoying my stay at The Village at Northrise! The people there are great, and the staff are sure to take care of my needs! My primary concern, however, is that the food is terrible. This facility also does not offer menus for diabetics and people with special dietary needs.

Seems a little overpriced for what they offer, did not feel very welcoming to me.

Totally feels like assisted living. My mom hated it. She had a one bedroom with a very minuscule kitchen. It had just a half refrigerator and sink. One little window that was dismal. The rest of the place was new place and beautiful. It was cleaner, and a lovely facility. I can see if someone has real dementia or Alzheimer's how it would be a good fit.

Toured with the Director. One of the residents allowed us to see her 2 BR place. Spacious and nice. Renovations going on inside. The outside looked very tired and I felt some concern about the neighborhood. It is pretty far from what is familiar to mom and dad. The Director gave me some contact information about VA information.