Opco Skilled Management

Tramway Brookdale is my preference because of the location but if they're set up like the Tramway location I could see mom being happy in either place.

This community did not compare to the community we ended up choosing. The tour was not inviting, we did not stay long enough to know whether they provided snacks for the tour. We needed a brighter setting for our needs.

We moved our parents with dementia here 3 years ago. At first it was a very good fit for them, but as they began to deteriorate mentally and physically, it became hard to manage their care long distance, no good communication. Also while there, they had every valuable piece of jewelry stolen that they owned. Not blaming anyone in the facility, we were warned against keeping valuables, but my Mother wouldn't be separated from her jewelry. They also kept cash for incidentals and we lost about $200.00 per week their last year there, until my Mother's death, where she lost $300.00 while dying and not getting out of bed. When I was there to move my Father to another facility, another resident who appeared very credible came to the front desk to complain that she had come back to her apartment from lunch and entering her locked door, found the contents of all her drawers and jewelry spread out on her bed, claiming someone had a passkey to her room. Beware! This facility is also in a very questionable neighborhood and if residents with ground floor doors don't lock their outside doors (we are talking about impaired seniors here) , thieves can easily enter from outside and do their normal thing.

My mom was here a while ago, but I would not recommend to anyone. They were having financial issues. I saw detrimental cutbacks to the staff, which ultimately let to cutbacks in the care that my mom received.

I would not recommend this place to anyone that I like. I don't have a whole lot of good things to say about Brookdale Valencia. I can just tell you that after they had the flood with the new executive Director it made that place in intolerable place to live and it's still bad. We got out of there as soon as we moved him out in the evening and During the holiday so that we would not be observed moving because they were also retaliating against residents who were trying to leave I would never take my loved one to that place again under the current leadership. They lied to us. When our dad was discharged from the hospital he had a prison bed and a TV. No chairs we asked for some essential items to be moved from his apartment to the new apartment which the agreed to do but never did. We were charged for Brookdale at home for services they never provided. He was so confused that he was lost often after dinner. we found him in someone else's room didn't have a family member with him daily. Lastly they have homeless people getting through the gate we watched a woman come through. We did get a rent credit finally but not from Brookdale at home.

1. Overall experience - lots of problems since move in Lack of communication and overall not happy with the professionalism they have shown 2. Cleanliness - while moving in there was an awful sewage smell in the side entrance. 3. Friendliness of staff - lack of communication and avoidance from the staff is very unprofessional 4. Quality of care - while in assisted care she was left unattended and forgotten about moved her to independent living and due to lack of care in assisted living she got really sick and required more care costing her an extraordinary amount of money 5. Meals/Dining - she has not complained about the food and when I was present it was good 6. Activities - noticed that if a tenant is mobile there are a lot of activities but those that are restricted are left out 7. Value for Cost -too expensive for the services actually provided, aides are over worked, underpaid and made to service multiple residents at once and charging each residents the full value of services even though they don't get the full service or time they schedule

The nurses and aids are very friendly, kind and attentive. However, it was not a social environment at all...monthly activities calendar was consistently late, activities got cancelled or were uninteresting and it did not inspire residents to be active...it really lacked of energy and participation. In addition, my mom sometimes asked for help from more experienced medical staff or managers and response times were slow and required much follow up. When my mom had to leave out of state for medical care but was still paying, her apartment was not cleaned the entire time she was gone, nor ready for her upon her return. Now that we have a basis for comparison for where she is now, Northrise has some work to do. And perhaps over the last year they have. This was our experience while she was there and I cannot speak to its present operation. But would I say is they did not deliver on what they advertised.

If you had asked me 2 weeks ago I would have given all of these a rating of 4 or 5. It was a great place for my mom. However, a new company took over and families are scrambling to relocated their loved ones elsewhere. With what's going on now, I'd give each of these a low rating now. A New company took over, laid off most of the staff (although complying with state regs of 1 staff per 15 residents), increased prices by 10%, trying to move assisted-living/memory-care residents into skilled nursing (because NM is no cap on liability for assisted living), etc.

It was a lovely place. The apartments were ideal and very comfortable. The facility just wasn't suited to My husband's level of dementia, although they'd told me they would be. (It was supposed to be a secure facility, but my husband got out onto the City streets). The management were extremely helpful in resolving the situation and placing my husband in a different Brookdale facility (and transferring the fees). But there is a disconnect between Brookdale facilities and their corporate billing department, so there are constant billing discrepancies (still unresolved 4 months later). Some precious items belonging to my husband went missing in the transfer and neither facility have been able to return them to us.

I have a lovely apartment that I can do anything i want with and I have a balcony. During the pandemic, the food is delivered three times a day to my apartment and I think that it's spectacular. I order from a menu. The services are all good including housekeeping and maintenance. The maintenance staff come whatever I call.

Very rough surrounding area. The high crime rate

This place was very sad and very dirty. I toured here to see if it would be a good fit for my dad and I went because my dad had actually had a friend that was there. When you first enter the building, you walk into this great big room that’s dark and dingy and outdated and no one was there up front to talk to. There were stains on the carpet and I was taken to this office area where there was paper everywhere and overflowing bookcases. I feel like it’s important that when you first walk in, the receptionist area should be clean and bright because first impressions are everything. The commons area just had a bunch of residents sitting there, the courtyard was very rocky and had a lot of weeds, and the dining area just made me feel like I wanted to scrub it. The guy that gave me the tour was very nice but I would not recommend sending anyone over there.

My mom was only at this community for a short time before I moved her out. I was not happy with the staff as my mom fell and she was left there overnight. The food was ok. I only saw this community for a weekend but it seemed clean. They did lose her laundry and they do not seem organized. There approach to getting her to participate in activities was not good.

My experience in this community has been okay. My mother has fallen a couple time and they were not very attentive to her when it happened. They are not very courtesy. There are nice people at this community. They do keep the community pretty well-kept . I was not pleased with the type of care she was getting here. She is now in rehab and will be returning to my home when recovers.

We didn't care for it at all. It was way too institutional.

Do not move your loved one into the Assisted living side, the ED does not care about regulations and is not being open to staff about them. Ed having staff working in unsafe conditions for them as well as the resident.

[Name removed] the director of the facility forced herself into an apartment of an independent living resident. The volunteer asked her to leave and [name removed] refused then proceeded to scream insults at the volunteer spitting at her while doing so. The volunteer had to leave feeling threatened for her safety. I would not put a dog in this facility with management that behaves so unprofessionally. [Name removed] is all about the money. Resident care is low on her list.

Dark, depressing building. Old, ugly furniture. Unattractive neighborhood. Higher rates for fewer services.

We had a terrible experience here! We ended up having to move my loved one out of here! The staff didn't seem to care about my loved one and they didn't watch over her. We are very disappointed in how this turned out...

We had a bad experience with Brookdale Place. First of all we felt my father was rated higher independent than he physically was capable. After only 3 days Hospice determined he required 24 hour care. Brookdale wanted us to stay and upgrade to more assistance. My father didn't have the money to do that. We found another facility recommended by Hospice and Brookdale refused to accept the clause in their laws that if determined increased assistance is required due to resident's safety, the $2,000 is waived. I definitely would not recommend Brookdale to my worst enemy!