Opco Skilled Management

I would highly recommend the community to others. The head of nursing is outstanding. The rest of the staff is caring. There are some meals my loved one enjoys, there was a time the community provided sandwiches for two nights in a row for dinner.

Brookdale Place at Valencia is a very welcoming facility, the dining room is big and clean!

My loved one was here but had to move her due to needing a higher level of care. They were conveniently located and we enjoyed being at this community. We did have to supply 100% of the furnishing and any other goodies. They have 3 meals a day that are offered in the dining area. The head person Roberta gave us false information which at the time gave me peace of mind but turns out due to it being false I ended up having more issues.

Overall Brookdale is excellent. I have had more problems since my mom was moved from independent to assisted care. The assisted care seems to not communicate as well as when she was in independent and [name removed] was getting extra care for her. [name removed] at Brookdale at home is excellent. She loves the meals and the extra activities. Like I said they do not get back to you in assisted living if you have questions.

Currently my mother is a resident, she has been there about a year. She was transferred there from the skilled nursing center . Her current room is ok but she has been having issues with her air conditioning and sometimes the food is not appetizing. Adding to this issue is that we were advised the maintenance employee is no longer working there, and medical staff were not familiar with how to fix the issue. In addition, there is constant issues with the TV service and no reason or estimated time frame is provided for repair. This is unacceptable. Her total income goes to her medical bills and rent there . The staff has been very kind and helpful. The corporate office staff is at times difficult to get a hold of, and return calls are not consistent and on occasion, not at all. Things and staff do need improvement but what it does provide helps families in these circumstances.

For the most part, my loved one was treated and taken care of very well and had a very nice room. I did have some concerns with professionalism and felt that certain conversations involving staff were inappropriate. When my loved one experienced a significant change in health and required a higher level of care elsewhere, I was disappointed with how the transition and move-out process were handled. The communication regarding the notice and financial expectations felt insensitive given the circumstances. Overall, there were positive aspects of the care, but I believe communication and professionalism during difficult situations could be improved.

Food is good . Staff are all friendly. I have a studio apartment and it is very spacious. I have met several wonderful ladies that are fast becoming my friends. Definitely made the right choice for me.

The one-bedroom apartment is adequate. Remember to downsize your belongings and be prepared to remove some items from your personal inventory. The staff is well motivated and strives for excellence. The kitchen staff identified my special dietary requirements before I had my first meal. The community has a small therapy pool. It was built around 1990, but the amenities are up to date. It requires a lot of walking to get around, so I use my walker. There are lots of side activities available. Like any social group, some people like you and some do not. Of those that do not, I am glad they tell me to my face. Real registered service animals are accepted. If you have a pet, be prepared to care for it and clean up after it, as there is a monthly pet fee. Like any other apartment building, there are daily issues that come up, so patience is important. Biweekly housekeeping and recycling pickup are available. All meals are provided in both assisted living and independent living. I only keep medications and filtered water in my full-sized refrigerator, and I have not touched my canned goods. Independent living means you have the ability to care for yourself. The apartments have full kitchens, but no dishwashers. Some apartments also have apartment-sized washers and dryers.

I like the place a lot but they have been having some recent issues. There are no rides to appointments currently because they wrecked the van. Events have been cancelled etc. I also know my MIL is still hesitant to get involved so I am hopeful. I would still recommend it to others. Staff is great. Executive director knows everyone by name and they all work hard to make people feel welcome. I feel safe with her there

One of the nurses/assistants was very rough with the residents causing much discomfort. This was physically painful. She would pick the resident up by herself instead of having someone help.

The location is a nice area of West El Paso. The facility is clean and the single bedroom apartments are roomy and nicely modeled. There are two women who take care of my mom. They attend to her and check on her often and even bring her meals if she is not up to going to the dining room. There are also regular activities for those residents who are interested. The food however, does tend to be Mexican oriented, which is not my mom's favorite. My only complaint is my experience with the business office. I keep trying to contact them to get receipts for insurance reimbursement. So far, no responses.

It is a very small, homey, welcoming and inclusive community. It feels like grandma's house- not a facility! I haven't eat the food personally. I'm only going from what my mom says. They do a good job, but there could be more variety, I guess. They have a nice variety of activities- not everyone is interested in all of them, but that is why there is a variety. All in all- they are doing an excellent job.

My mom loves it there. There's so much for her to do, for instance, bingo, movie, theater, church, ladies tea, trips and doctor appointments on the van. The staff members are very helpful.

Dad liked the food but many residents expressed their interest in leaving the facility and we're not happy. Room was nice and good size.

House keeping needs improvement .Some staff Members have very nasty attitude. Physically rough and intimidating need some work on how to treat the patient. Food is good.

Some of the problems stem from the fact that the Administration was all fired and new ones hired. All seems OK now. The staff are all very friendly and my Mom likes it there.

I have found a few exceptional staff members who have shown extraordinary dedication and concern for their patients wellbeing. [name removed] reality is humans work there and every interaction is not perfect but I feel like my person is safe and well cared for.

My father is enjoying his apartment at Brookdale, and the maintenance staff has been consistently helpful. He greatly appreciates the freedom to personalize his patio, which has made the space feel more like home. The staff has also been exceptionally welcoming to his pets. His dog has become quite popular among residents and team members alike. We're truly grateful for Brookdale's pet-friendly environment, as both his dog and indoor cat are an important part of his daily life.

The facility is absolutely wonderful. The neighborhood it is located in is terrible, but they do a wonderful job of keeping it safe and clean within the security gate. So don't be afraid of the location. There are always residents out of their rooms and in the common areas together. Some facilities we visited were empty and everyone was in their individual rooms. My mom participates in activities daily and has made several friends. She's even teaching an art class (at 90!).

Friendly people and lots of offerings.