Brookdale

My mother began her journey with dementia in 2020 with Brookdale. Despite the challenges COVID presented in memory care facilities nation wide, Brookdale always managed to recruit excellent staff who were able to connect and enrich my mother's daily life. The inner courtyard with flowers and trees is delightful, the hallways, common rooms, and layout modern and welcoming. My mother has been well cared for and I think I can say this facility works hard at making sure she has the best daily quality of life available for her.

The community of residents is great. My mom has made many wonderful friends. The staff do not seem empowered to make improvements to the number of employees or the quality of the food or food service. It's the biggest detractor by far.

We like the staff the most-everyone has been very helpful and kind. Sometimes the food selection is the same offerings for several days. I think they could offer a few more options for activities but for the most part we have been very satisfied.

If you have a maintenance request. Unless it's an emergency you need to wait weeks because there is only 2 guys for both buildings. The staff do their best with what they can. Some of the people here test their patience. The people here range from 64 to 104. Most in their late 70 to 80 range.

My loved one was previously a resident at Brookdale Goodlettsville. They seemed to have a lot of staff turnover, and I believe they may have just had some management changes. She was there roughly 45 days... I was there 40 of those, mostly to try to keep her happy, but also because they sometimes would drop the ball. I loved the majority of the staff, but some things I had to address several times. The food was one of her main complaints. Overall, the food was very underwhelming and they didn't offer any options when she couldn't eat something or didn't like it. There was a menu online, but I guess that hadn't been used for some time (even though the dates were current). The facility as a whole was so homey and that was the major draw for us. I would recommend it for that reason alone, but she wasn't really happy there. Part of that was just because she had wanted to remain at home, but the disorganization really irritated her. I think they did their best to try to get her involved or keep her spirits up, but I don't think she would have stayed there much longer if she had improved health.

You have to search for staff-not enough of them. The food listed on print out is typically not what they serve. Activities are good!

A safe place that is clean and the activity people work hard to try to entertain the residents.

Staff is very friendly and accommodating. I think they're a little short-staffed right now, but so is everywhere else. Housekeeping seems pretty good, other than she's been without toilet paper once or twice. My mom really enjoys the meals - she says they're tasty and healthy. They were really good with helping us get my mom accepted into ALTCS, as well. Overall good experience, I would definitely recommend.

The facility is great, small and friendly. Staffing is an issue currently, there just aren't enough aides available and some were unreliable. Nursing staff and administration were often called upon to fill in. But on general, everyone was doing their best and were extremely friendly and interested in patients and their welfare.

another year by @ Brookdale, mom is ok so far, after she was moved to another room because her room mate pass away. The staff did the all move and set up my mom in her room ,thank you for that . Again staff, nurses always very good . Usually I talked the staff and nurses about mom and I got all the feed back I need. small thing need attention.

I think it was a good place. The staff seemed to sincerely care about my mom. I would recommend. I picked it because it wasn't huge, it was clean and we had a very positive feeling as we spoke to people that were staying at the facility.

People in need of higher level of care need to really research the facility to make sure it can meet the needs of their loved one.I picked it because I was assured they could provide care for my husband. It seemed like a nice place when I visited it looked like a nice and homey environment. Unfortunately, they were not able to provide the care he needed and I needed to find a place that could provide the appropriate care.

I think it's a great facility. My friend seems to be happy with the care, just not the food.

We were told and paid for two showers a week, for 8 months we had trouble getting her one shower per week sometimes it would stretch to 10 days now we have withheld the fee for the showers hoping to motivate them.

I like the facility and the people are great. The med room is not always accurate on meds or timely on ordering refills. What stood out about this facility was that the dining room was nicer. I liked the room they had to offer. 24 access if needed.

It is a good place to stay. I picked it because among the 9 places we visited, it was the most similar to the independent living facility that my mom had lived in before. But this place was 25 minutes away from me. I'm moving her to an assisted living facility that is only 10 minutes away.

I still think it is a good choice. Always places to improve. Lack of help has created some of the issues.The layout of their room and the feeling when shown around made the difference.

I would recommend to others. I picked this community because of the ambiance, small size, and it's 7 minutes from my home. I am frustrated with the high staff turnover.

I would highly recommend it and the staff is friendly and caring. It is a good place to live. It felt like home when we visited.