Brookdale

The staff is very well trained to interact with patients with memory issues. The person that stands out to me is the male nurse whose name I cannot remember, is excellent. He is very caring yet professional in all aspects of his responsibilities at the facility. I would definitely recommend Brookdale White Rock to others!

Front desk staff is always friendly & helpful. Moving in was easy. The place is super clean & the housekeeper in memory care unit is wonderful. She goes out of her way to talk to the residents. The activities director very kind & treats the residents like friends. I do think you have to be proactive about your loved one. It can be hard to get questions answered. Communication from the top is sometimes lacking. They don't get right back to you, which can be annoying. Overall, I would recommend Brookdale.

They loved my [name removed] and gave him care like he was their own. I highly recommend Brookdale Utica to anyone looking.

My loved one is a resident at Brookdale Dickinson Avenue. Things are going very well. I visit daily. Most of the staff know me. They are very friendly to me. They do an excellent job taking care of my loved one. The food appears to be good and a variety.

My aunt is 97 and basically stays in her room. She pays extra to have meals delivered and doesn't partake in any of the activities. I believe my aunt is as happy there as she would be anywhere. I basically chose it because it is a mile away from me.

Staff is good and helpful. Housekeeping seems to stay on top of things. Communication with the family is lacking. The family has to initiate it. The move in was good, we used the person they recommended. My husband complains that the food is the same old stuff and not enough. The offered activities don't seem to be geared to men. The facility, as a whole, is good.

The family night we just attended last night was a great time. It was nice to hear they are going to try to do one once a month. My father in laws room is perfect for what he needs!

There are too many contact people. We're constantly getting another name and #. Each shift has a different contact person and different contact people for nursing, aides, activities etc. My nephew is always updating me with another name. He finds it not too much of a problem because he visits several times times a week.

We really liked that the facility has both assisted living and memory care in one location.

The staff is very friendly and informative. Housekeeping is average, often requiring requests for certain services like vacuuming or mopping floor of the apartment. Communication with the family is good, but could be improved with residents that are mentally competent to keep them fully informed. Move-in process was good, however, during the first few weeks staff did not develop a care schedule that the resident could rely on for toileting, showering, dressing, etc. Staff needs to improve responsiveness to new residents' needs and wants. Food is great, good chef, responds to requests and takes time to get to know residents' likes and dislikes. Overall, I would recommend the facility.

Ma is able to find help, friends and things to do here.

Competence, dedication, caring concern, professionalism and personal interaction stand out from the staff in charge and the workers. Warm caring interaction with residents with each other's concerns. Those with diminishing memory loss need more help, personal help, guidelines and appropriate activities that meet their needs. The facility is set up to meet their needs.

My overall experience has been great, the staff is always willing to help and answer any questions that I may have. I feel my mom is doing better at this community, last community was a bit challenging just not the right fit for her.

I am a new resident at the Brookdale at Hawthorn Lakes in Vernon Hills, Illinois Independent Living building. Everyone at Hawthorne Lakes since I have moved in here a couple weeks ago has been very friendly and kind.

Our apartment and the friendly staff are the best. The soup is great. Housekeeping is good. The food isn't very good (entirely too bland, small portions a lot of the time, odd types of food, the vegetables are way over cooked and there isn't a variety of them, food is often just barely warm. There are very few activities that aren't resident sponsored (and there are very few of those). Overall it's very boring except for the people we get to talk to. There's only one consistent exercise class. I was hoping for a variety of them, also at different times.

My loved one is a resident at Brookdale East Side. I would recommend this facility to others. The food is just okay. The housekeeping is good. I love the staff, they are very on top of things.

The facility has a home-like feeling. There is a central courtyard that is easy to access and allows for safe outdoor time. The staff are friendly and attentive. I can't specifically speak to move in or housekeeping. But I can reliably say there is a handyman gentleman who is very helpful and responsive. My father in law liked him a great deal. He helped with the move in process and the set up of television and cable. He was regularly available to troubleshoot or assist with a multitude of things.

Location and friendliness were the main reasons we chose Brookdale Harrisburg. I would like to see a person at the lobby desk on weekends.

1.Overall experience: A) The staff is wonderful. And I have made several friends here. My recovery from surgery was easy here. 2.Cleanliness of the facility: Cleanliness in the apartments depends on the house keeper assigned to your room. I did not have housekeeping until my sixth week here. The public areas are kept clean, but they tend to fo a deep clean when they know that corporate is coming. Also, the decor is way outdated, and this facility is still not on the list for remodeling. One thing that is needed is to clean up the loose asphalt gravel on the driveway in front. The gravel gets caught in my shoes and drops out onto the carpet in my room. Its painful when stepped on. 3.Friendliness The staff and residents are pleasant with only a few grumps included. I have made several new friends. 4.Quality of care I appreciated the stay in room order last March when several residents went out for lunch and 15 residents and staff tested posiive. Recently a few residents tested positive and they were the only ones that were required to stay in their rooms. I appreciated being able to receive my autumnal vaccines here at the facility last October. 5.Food It is apparent that the budget for the dinning room has been cut this year, and the meal planning comes up with some strange combinations. All meats are overcooked and tough. 6. Activities There are activities scheduled weekly. Being an introvert, I don't participate often. I do enjoy the holiday events though. 7.Value for the money I was shocked when I saw my rent increase for 2024. The rate was 10.1 % more than I can afford with my finances. I will be moving out next month.

It is a good choice. I would also say that - A Place for Mom helped us find a living situation that was just right for our family member.