Brookdale

I gave them a 4 because there have been a couple times that we have had to follow up on something they said they would contact us about, etc They are incredibly friendly and in tune with their residents. The facility and staff has provided great stability to our family member, has helped to transition them smoothly into the facility. It's always great to see so many residents up and around when we visit, sitting and interacting with each other and the staff. Moving to Brookdale Nine Mile has provided us peace of mind as well.

Communication is sometimes lost especially during a shift change. CNA's need to do all there required tasks and remember what specifics are part of a residents needs. The nurses are doing a great job. They are very good at taking care of any issues I may have. Brookdale was a good choice- glad we are here.

My mom is a resident at Brookdale Club Hill. She really likes her apartment. I would recommend them to others.

I would say it's a great place and I feel comfortable with my mom's care. Nicer facility, cleaner, friendlier staff who are willing to work with you. Also the price was right. They were willing to work with the price since my mom is low income and has no assets.

I'd say that I chose Brookdale because it is a smaller facility where the staff know the names of the folks living there. I've learned that being smaller has its drawbacks when staffing is short. But overall, it's a good facility. Like any ALF, you have to advocate on behalf of your family member. I do have faith in the Nursing Director and other leaders at Brookdale - they want the best for the people living there.

My loved one was a resident at Brookdale Emerson for a short time. They were okay and tried their best, but my loved one's needs were probably a little more than they could provide.

Overall experience, 4 ; we continually have to call to get financial details corrected or clarified. At first, mom continued to get charges for 2nd person after her husband died in month 1. Eventually corrected after many calls. Recently, she was charged for February which was promoted as the "free month" when she signed original contract in Jan (pay 6, get 7th free). These financial corrections are extremely stressful for my mom. . Meals/Dining, 3.5 (Mom says everyone around her complains about buffet or very slow service; she has nothing to compare to. Supposedly the company excuse is low staffing; why can't Brookdale hire and keep dietary staff)?

Nice clean rooms, secure entrance and exits, good quality food, pleasant staff. Downside is that the mealtimes are very early for my mom,, 730 1130. 430. Short staff at night.

There is SO MUCH waste in food. My uncle can only eat soup or very soft things. There should a way to opt out of 3 meals a day, for which he pays hundreds of dollars. He usually only benefits from breakfast, yet they are required to bring meals that end up in the trash. I would recommend Brookdale. I especially like [name removed], the nurse. He is wonderful with the residents. [name removed] and [name removed] are super friendly too, as well as [name removed]. The only negative is the cost, as I fear my uncle will deplete his entire savings and have to move again.

I would say my mom really likes the staff, they are very kind to her and they are friendly. I would recommend. I have never seen anything that worries me. We chose this Brookdale because we did like what we saw on our tour, it is close to me . Also once she uses up all her retirement monies she can stay and become a dual Medicare and medicade payer.

Pros 1) Staff is very friendly. 2) Apartments are very nice with bedroom(s), walk-in bath(s), living/dining area with kitchen sink and refrigerator. 3) Tv room with nightly shows and snacks, creativity room and game room albeit game room is small. 4) Assigned seating in dining allows staff to take attendance and check on missing residents. 5) Communication good. Emails sent to resident's caregiver regarding family events (family Bingo, Holiday party, etc.) and Covid updates. 6) Residents wear medical alert watch or necklace and vitals are checked periodically. 7) Cost. Like the base fee with ability to add on (or take off) monthly fees for additional ADLs as needed. Cons 1) Facility appears a little outdated. (There were leaks in the hallway ceilings and thermostat controls not great.) Overall Would definitely recommend.

I would suggest improvements on the food as well as having a dedicated staff member to open the front door after hours to admit visitors Overall I would recommend Brookdale Memorial Oaks to others looking for care.

All of the attendants and especially the nursing staff ([name removed]) are wonderful... the food is good for the most part and they have a great cleaning crew.

The staff at Brookdale Trinity Towers was amazing! We wish we could have taken them to the next facility with us, we loved them so so much!! The facility itself just felt a little dated and I didn't always feel like my loved one's room and bathroom were being cleaned. His laundry was done, but it felt like it could have been cleaned better. The staff was the best part, though.

The facility is small and personal. The staff seems to have a good general sense of the individual needs and personal quirks of their clients. Housekeeping and dietary services are good, though it is not clear who is responsible for client laundry. Need clarity re: respiratory disease precautions and procedures. I would like the monthly bill to show a separation of room/board and care charges. This is important for tax purposes. I would recommend that, whenever possible, there be family meetings with a multidisciplinary care team. All in all, this facility is good and comfortable for those who must remain there.

Everyone has been very professional so, friendly and helpful throughout this entire experience so far. We chose this place because it felt so warm and welcoming from the moment we walked in. Nice, clean facility. Not overwhelmingly large but just right and very homey. The location is great for us and easy to get to when we're in Odessa to stop by and visit mom.

My mother has been at Brookdale 1 year. She is very happy and content with her living arrangements. She seems to be pleased with her experiences and she raves over the staff. At the moment she has a roommate.

My mom is in the memory care facility, I liked the size and home like feeling. I would recommend this facility to others.

These are my impressions based on my friend's comments and my own visits. My friend says the food is very good, but the meal schedule is odd (9:30 breakfast, 11:30 lunch, 4:30 dinner). Two hours between breakfast and lunch, 17 hours between dinner and next day's breakfast.

Brookdale does a great job working with families who has a family member who is entering into the assisted living phase of life. The atmosphere is welcoming and the staff do a great job making them feel comfortable when transitioning into the facility.