Brookdale

My concern with this place is that when we got there, several residents were sitting out front not talking and not engaged with each other. At lunch though, residents did seem to talk to others. Probably a very typical Assisted Living facility but not really good for someone wanting Independent Living. There are approximately 148 residents with about 177 staff.

Visited facility and of the five facilities visited in two days, this was everyone's least favorite. The sales tour was poorly done and the feeling when I left was that the outfit was "sketchy". As someone who does not have a loved one living here I can't comment on actual services but it just felt 'off' to me.

Only studio rooms available. My dad needs a lot more space than that.

We have been through 3 owners and now Brookdale. Horrible [Removed]. Checks sent take two months to cash. Very little activities anymore. Used to have folks visiting with entertainment, now I see little. Great Med techs who seem to do everything. With Alzheimer's they need some more RA's. Clean and good meals but with the money fiasco, it makes me very nervous and I have private part-time caregiver who checks on Mom daily.

We did not care for this community. There were some issues like it is in a busy intersection and their doors were open. Someone would could wander out. I also sat waiting for 20 minutes for my tour. The alarm for a needing resident was buzzing as I waited and during the tour. It seemed like they ignored the resident in need because it didn't stop. I noticed the trash was over flowing. The only good thing was the internal courtyard, it was nice.

My mom was here once before and she didn't like it there. The community is under new owners but we didn't want to push her to go back to a place she didn't like.

Negative. No continuim of care to MA funded placement after money is depleted.

It was a very, very nice community to see as an option. The representative gave a thorough view and answered the questions I had. They even gave me a follow up call. I did not see anything wrong with the facility, staff, or atmosphere.

I am not happy with this communty. the price for the care is too much for a small small room. the community is not clean. They do not offer activities that are helpful for the residents. The residents are not offered there own towel when needing. The dining area did not have a knife for her to have her meals taken care of .They have offered activiites for her to participate. They need to offer more activities fir the residents to try and stay active. I suggest other famiilies check out this community to see if this is what they are wanting for a family member for care.

Since my loved one has been in Brookdale Loma Linda, they have made so many medication errors. The point of putting my loved one in assisted living was for them to help with the care and dispensing of the medications, but I feel that I ma still having to worry and be there all of the time. I think they are overwhelmed with the staffing issue and the fact that it is such a large place. Another thing is the bathrooms, they are so tiny. It feels unsafe. The air conditioning in the apartments is an issue as well. The living rooms will be extremely cold and the bedrooms extremely hot because they only have vents in the living room. There is a lot of improvements that they could make.

I could not even go into this community because of the door. I did not have a good feeling about here. The residents were just sitting around and not doing anything. I was not impressed with the community at all.

I wasn't very impressed with my tour of this facility. The one good thing I noticed about this community, is that the residents have their own private restroom. Other than that plus, I wasn't impressed. The memory care portion they showed me had a bad odor lingering around it. That was a turn for me. I didn't feel this was the community for my mother, and her needs.

I feel that the staff here have a lack in communication. Things were not getting done with my father like they were suppose to. We were promised certain things and never got it. Also they were suppose to have activities and they were minimal. I would not recommend this place.

I was not happy with this community. They did not give personal care to her needs. The food seemed to be average. The community was clean. This was not what were would looking for. The staff did not seem too attentive. We would suggest that other families tour this community for the care of a loved one.

I had a few problems with the staff at this community. My mom would pull the light and no one would come to help her. She also was always dehydrated because no one was checking on her throughout the day. They left my mom sick in bed all day and no one even came to see what was wrong with her.

Parts of the facilities had odors, residents in common area smelled, room was very small.

Personnel were very friendly. Security was a huge concern for us. Although, in the residential community there was a book for which people could sign in, it wasn't required. Someone had to let you in after ringing a buzzer, but then no one questioned who you were or who you came to see. The common areas and rooms did not appear clean. After requesting additional cleaning service for our relative's room due to some issues, it was not addressed. The atmosphere was sad and depressing. There was a chasm between the cost and the value. We chose a different residence that would better suit our family member's individual needs.

When I went in for my tour, the people there did not seem prepared for me or very friendly at all. The food was the most repulsive thing I have ever had. I would not consider this place as an option at all

This community was okay. The staff was nice and they showed us around which was helpful. We just again felt that this was not a good fit for my husband.

Watch out, they lure you in with "deals" at this facility. My experience left me feeling like all they were looking to do was make their number for 2016 at the expense of my parents. Called and emailed facility director questioning "community fee" which I was not told about up front. It took 11 days to get a response; excuse was cell phone was broken and didn't see my email? This was after being told she could be reached anytime on her cell. They called constantly prior to a potential move-in, and then left you hanging once I began questioning the lease agreement. Did not go with this facility and do not recommend.