Brookdale

When we first moved into this community everything was going well, but now we are not pleased with the care my mother in law is receiving. They have dropped her twice, and they have not been responsive when we express our concerns. The meals need improvement, and when I expressed my concerns about the food. They told me there is nothing they can do about the meals. With the amount of money my father in law is paying out, we expected better. This community is for someone that requires little, or no care at all.

Seemed more like a hospital with mini nursing type stations through the facility. Also the rooms where not what I was looking for as they did not have apartment type rooms. The sales staff was very knowledgeable and friendly. Residents seemed to be happy.

My dad was in the Skilled Nursing/Rehab facility following a week-long hospital stay after a fall in November 2016. He had moderate dementia at that time with sun-downing behaviors that became much more pronounced while he was there due to the added confusion of an unfamiliar place and people. They were not equipped to handle this despite their assurance that they often dealt with Alzheimer/dementia patients. When I toured the facility (which is attractive, bright, and clean) before making a decision and asked specific questions about fall prevention, I was assured that they have procedures to minimize fall risk as much as possible. This was an issue with my dad and his memory/confusion problems - he could not remember that he needed assistance to get up and get around (since just a couple weeks before he had been maneuvering independently), and we did not feel that fall risk was minimized as they had assured. Their solution for the cognitive and falling issues was to suggest that WE hire an outside private care agency to provide one-on-one monitoring around the clock while he was there - which we did - at great expense - for peace of mind and because there seemed to be no other options offered. That helped, but we were disappointed it was needed since he was already in a facility that was supposed to be caring for him. Communication and problem-solving were lacking; we felt like WE had to initiate communication in several instances and also try to come up with ideas to make some situations better - this left us scratching our heads since we were not the experts in this type of care - we thought they were! The rehab sessions were very good and progress was made, but at only about an hour per day, without follow-up the rest of the day from other staff to encourage more walking, etc. - that progress was limited. They did offer quite a few optional activities during the day which would be great for people who were mentally capable of organizing and scheduling themselves, but that was not the case here. The food was really good and helped my dad regain some much needed weight. Many of the nurses and caregivers were extremely helpful, caring, and hardworking, which we did appreciate. But if your loved one is placed here and cannot speak up for themselves well, I would suggest you have someone with him/her there most of the time - either rotating family members or hiring outside help like we did. Those weeks were very stressful, and when my dad moved from Brookdale Skilled/Rehab into nearby Arden Courts of Westlake Memory Care Community, he was much happier and we were much more at ease with Arden Court's understanding of dementia issues that appeared lacking at Brookdale Skilled.

This community has a variety of different levels of care they provide. The appearance of the community could had looked better. It was the little things that add up. Their memory care unit was all the way in the back of the community. We did not feel the was the right fit for my father in law.

smaller Brookdale facility; 42 apartments; assisted only; approx $3800 for 1 br.

I do feel my sister is safe here in this community, but I'am concerned about the care she is receiving. I do feel they are under staffed. There is only one aid at night, and there are 50 residents. They have messed up her medications. There are major improvement this community needs to make.

We were very disappointed with our tour of this community. For a community with such great creditably, the atmosphere was very depressing. The community appeared to be out dated. The environment felt dark. It was an environment I would had felt comfortable placing my parents in.

My dad was staying at Brookdale Arvada and was told that Brookdale Pinehurst park woul be less expensive and it was upon move in. However a month later they raised the rates by $600 because the felt he was unable to dress himself. So, right off the bat I was right where I started. Make sure that all of your loved ones needs are evaluated properly before moving them because this was a complete waste of my time. I also hate the fact that no one is at the front after 5, so it makes it almost impossible to visit after work. This is another reason why I moved him because he is closer to my work and it would have been easier to visit. Certian residents can be overbearing making my visits uncomfortable.

I had a tour of this community and really did not care for it at all. The staff where friendly but the atmosphere was really depressing and dim. I just did not feel good about our visit and would not recommend it to anyone.

It is still a work in progress for my mother with her move to this community. I do have my concerns about the lack of care she is receiving. The staff is not attentive to her, and her needs. She has only had one shower since her move to this community. I do not feel it is fair to my mother, because she pays a lot of money to stay in this community. The people are nice, but they are not taking good care of my mother.

I was not impressed with my tour of this community. When speaking with the tour guide, they informed me that there they were going to start my father out in assisted living at first. Then move him to another part of the community if needed. I didn't want to move him anymore after placing him. This was not the community for us overall.

I was not impressed with my tour of this community. From what they showed the community didn't appeared to be very secure. That was concerning to me. I would not feel comfortable with my father living at this community.

My main issue with this community is that they are sending me a bill for staying there, but I never moved into this community. During my tour of this community the rooms they showed me were to small. I couldn't even fit my queen size bed in the room I was shown. The community for the most appeared to be nice, and clean. They need to improve their commutation skills. It is ridiculous that they are sending me a bill, and I never committed to moving in.

We are in the process of moving into Brookdale Trillium and have been very disappointed and frustrated with the lack of responsiveness to concerns presented to the staff. Promises to return calls seldom happen and when calls are returned no apologies or reasons for not calling are offered. We have little confidence in the administration's care and concern in making this a pleasant move. We have heard from the loved one of a former resident that the administration is slow and [Removed] in responding to resident's maintenance needs. We are having doubts and regrets about moving into this place.

I was not very impressed with this tour and the experience I had at this community. The staff was a little difficult to communicate with and did not show us what we had requested. I had asked to see certain things and they showed me the exact opposite. I just was a little confused on the way they went about things.

I toured this community I did not like the community and found it to be not to be clean. It did not seem to be a positive environment like we wanted. The staff was nice and the activities would have been offer for my father. We would strongly recommend that families tour this community for the care of a loved one.

My Dad was evaluated by [Removed] and they gave him their approval to move him into Brookdale, Novi, that was April 3rd, on Tuesday April 6th after moving his belongings in we were told they would not be able to help or care for him. We moved him out on Saturday, April 9th. My Dad was there for 2.5 days and they billed my Mom $2100.00 for that time. Dad has since passed away, he should never have been put in that position, it was a total nightmare, please do your homework if you are considering this facility. And be careful what you sign, you will not get any compassion out of the front office.

When my parent had a stroke and left - 1st to the hospital, then rehab, then hospice. BKD GC wanted to charge 60 days rent from the time I told them she was going to hospice. (from the day she had the stroke and went to the hospital it would've been something closer to 90 days). Only after letters to the CEO of Brookdale was this remedied. The day she went to the hospital I found out when the hospital called me; no one from BKD GC had the courtesy to ever call. Prior to Gr Ct. she'd been in a different Brookdale home for about a decade. Only when she was at the rehab (after the stroke) did I discover from their doctor that she was on a super-strong dose of a psychotropic (anti-psychotic) drug and had been for several years. After researching it I discovered that critics call these types of drugs "Chemical Restraints" - used improperly to make the elderly more pliable. The law says there must be "informed consent" given. (I didn't even know what psychotropic meant-had to look it up - let along getting anything close to informed consent). Consequently, I would be very leery of any Brookdale-owned facility. Also would have concerns over the independent nursing/caregiving company used at Grand Court; as they never said a word about the psychotropic drugs and the mgr in general wasn't particularly impressive.

My mom lived here for 8 1/2 years and for the last year and a half it has been owned by Brookdale. It is a pretty good place to be if you are independent and don't need care. If you do need care, it is unreliable and expensive. They used to have wonderful caregivers but at the beginning of this year they outsourced their care to a private company. There was one mistake after another with medications, timing of medications, services provided and if they were provided. My mom once missed dinner because the caregiver did not come to transport her to the dining room. No one bothered to check! Staff turnover is high and they are not well trained. The activities are lacking also...there was a director for a while who was marginal, after a few months she was replaced with someone who did not stay very long and currently there is not an activity director.

Using personal items excessively for others, loss of clothes and not cleaning, mom hurt her elbow on thursday, go in Friday blood still on bathroom floor and blood and poop on bed clothes and no one knows what happen or anything about it, but she had a bandaid on it, this not the way to start out, very dis pleased