Brookdale

I had taken a tour of this community with my brother for my mom and we where not impressed. There was not many amenities that we had liked and the overall building was not very well kept up at all. The overall feel just did not give us the right feeling and this type of environment was just not for her.

I wasn't very impressed with my tour of this community. I would not consider it a place to live for my loved one. It was organized. When we arrived there was not anyone at the front desk to greet us. The community appeared to be older, compared than the other ones I looked at. Base on my tour I knew this wasn't the place for me.

Staff that gave tour very nice. Facility is older and definitely needs some TLC. They are starting a large renovation/update. One area/hallway of the facility where my mom would have had a room smelled strongly of urine. It may look very different(and hopefully smell too) in the next year but we were not wiling to take that chance.

My Mother has been at Brookdale for 10 days in January, 2017. She never received the support we discussed in the initial interview. Management was contacted on the third day she was there and nothing was done. I have now talked with management for the second time after a hospital stay. Hopefully they will improve the service.

I had them come to my house to evaluate my loved one and they brought lunch and sat with them for a few hours. The 3 assessors told me that they were a good candidate. I questioned many times to ensure they could handle the behavior. They ensured they were able to have them in the community. Within in the first few days an accident happened. Before the incident, they didn't call me about a wander issue. Now I question their judgement.

I am not very happy with the care here for my father. The community wanted him to be placed in another community that had their own physical therapy on the third floor. We were informed that they could not accept his insurance. The community had to make accommodations for him to have therapy in his room and that did not work very well. My father has always been active. He started sleeping during the day and not at the night. They had concerns about his sleeping pattern. They wanted him in a locked community. He is not happy there. We might have to wait and see how his progress is going. He is not happy here and would I want him in assisted living. I am not recommending the care here at this time.

The aids that were helping the residents when we walked in were stern and rude to the residents. Talked with our tour guide (the activity director) about this. She was very concerned and intended to follow up. Otherwise, the facilities were acceptable. The rooms were ok. Dining choices looked nice. Activities looked well planned and engaging.

I have not been very satisfied with this community and the services they have been providing my loved one. He has not been happy or comfortable since he has moved in. The staff could defiantly be more welcoming, there are some that are okay and some that do not even say hello or acknowledge you are around when you are there. They also sat him at a table in the dinning room with three other people who do not even speak. I am not pleased with what has been going on here and hope to see some improvement soon.

The overall experience was not the best for us. Twice they forgot to critical notification. That is all I will express about the community.

Met with [Removed[ today, older community with small rooms and no kitchen.

With an average monthly rate exceeding $4000 we cannot consider this location

A little worn out, stains on carpet in lobby, more of a nursing home feel than Assisted Living

My mother has been there for 2+yrs. all has not been well since she came. The DR roof leaked last yr--it took them 5 mos to fix. Residents had to go thru buffet line but they were paying to be served. This year many residents had to be moved to different apts because of a water leak in one wing. It was supposed to be temporary but it's been 10 mos and still in temp apt. No refund or compensation for any of these inconveniences. Very disturbing for elderly residents. We hold our breath waiting for the next major issue.

No washer/dryer in units--a deal breaker for me.

I wasn't very impressed with my tour of this community. I feel like the tour guide was just telling me what I wanted to hear. If my parents were to move here, they would have to be in memory care. There were many factors that played into where to move my parents too, and budget was one of the. This was not the place for us.

Not the place for my loved one at all. The community felt like a nursing home. I was not impressed at all. It was old and dingy. I also did not like the way the staff interacted with the people in memory care. When I left I had already made my decision not to come back.

The staff here I would like to say are very hard working. They really have no choice since they are so understaffed. The residents are the ones who pay when there is not enough workers to get to them. My loved one has had to sit for hours waiting for someone to come and help. I am looking to move my loved ones.

Their staffing level seemed to be low and I visited 3 times. The price was a little high. I went on a Saturday and I was showed me a room that didn't look very clean. They told me they were still working on it. It seems like they have turnovers. I got a call from a different person when following up. It also looked disorganized and chaotic.

We were not very impressed with this community. One of the main things I was looking at was the appearance of the other residents. The residents at the community did not appear to be happy. It was a not a very cheerful atmosphere.

I didn't like the atmosphere of the Brookdale Richland Hills. It wasn't very up-kept and didn't have a lot to offer. The staff that i met were nice but the community it self was not well presented. Everything seemed very disorganized and didn't feel like my tour went well.