Brookdale

Too dark. Needs repairs. Staff nice.

Had a nice tour was offered lunch and treated well. Once the sales person realized we were not ready to move in right away we were handed off to the nurse to interview. That was the last we heard from Brookdale MS. no follow up at all.

Went in with a set appointment was told they were in meeting. I waited 30 to 45 mins. To be told the marketer was not there. The lady that gave me tour rumbled on about what the place would do for my dad. I ran into a old school mate that has her mother there said she would be honest that this place would not be the best for my father. Due to staff issues and there new ED did not seem to care of residents. My concern was nursing staff was not always available. I think first impression should mean alot. I recieved bad vibes i moved my father a different community.

My uncle was not impressed with this community. From the looks of the outside you can tell they didn't do a good job with keeping the community clean. It wasn't a very appealing community. I think they need to some updating around the community.

Me and my loved one took a tour of this community. I did not like it. The community is old and very dingy looking. There is not enough light that comes in to the place. The place looks like a trailer park with module homes. It feels like you are camping. The people there are really friendly though and answered all my questions.

Does not check on residents regularly as stayed. If door is locked, staff has to search for keys. Resident fell, hospitalized fractured and pneumonia. Now moved from facility.

I was not impressed with my tour of this community. They were not ready for us when we arrived for our scheduled appointment. The director was not organized. I knew within the first five minutes that I would be comfortable with my husband living here. It was not the place for us.

I had a really poor experience on my tour with a lot of strange interaction with the staff . The gentlemen who took my love one and I on the tour was trying to up sale us the whole time and was not honest with the information we received. I did not have a good experience with this facility.

Before setting up my tour, I was told this community can give insulin shots. When I arrived and asked the question again, I was told they were only able to give 2 shots. I needed more than 2 and decided not to see the community. I was upset with the misleading information, I did not have time to waste. They seemed to have nice staff and a clean place.

Our experience with Brookdale High Point has unfortunately not been a very good one. When we toured it seemed very nice, but after moving our loved one in things really took a turn for the worse. They haven't done many of the things they said they would when we toured the place. We've had a lot of issues getting the laundry or bathing service we're paying for, and the response time for the call button service is very slow. It just doesn't seem very well run, you'll often hear employees arguing about who has to handle what tasks in the hallway. I would not recommend it, based on our experience.

The community is nice and the staff is nice. Small communication skills on different shifts and better communication is needed in a few areas. The food could use some improvements with the variety of food. They do offer activities for those who want to join in. Some improvements need to be made. Families should consider other communities.

Seemed out dated, a little cluttered. Small area for parking

My relative lives here. Since she moved in, I have observed that the food quality has gone downhill. The review about management being poor is "spot on". Promises are made, but seldom kept. Resident input is given lip service at best.

After many months of trying to take care of our dad, ourselves, we were faced with the truth, that dad needed more than we were able to offer. We searched and visited several facilities and decided on Brookdale Forest City. It seemed to be the nicest and most friendly of all the ones we visited, and it was close to home so we could visit easily. The directors there were nice and informative, although we don't feel there were enough "alternate" activities. If the resident did not want to participate in the activity, the only alternative was to sleep or watch tv. We recently removed dad from Brookdale, because we felt his medical needs were not be properly attended to. It took almost 2 weeks to get the Doctor on call to do a test for UTI, even though we were constantly asking, we got fed up and took dad to the ER. While in the ER, The doctor from Brookdale called to let us know that dad did not have a UTI. 30 minutes later, we had the test from the hospital stating the dad Did have a UTI, he was admitted and was given intravenous antibiotics for 5 days! We also had a full blood work done, among a battery of other tests, and it turns out that the hemorrhoids dad was being treated for at the home was actually rectal cancer, and was just given 6 months or less to live. I don't have the words to express how upset we are.

This location is good if your love one needs assistence with meals, & keeping his/her apartment clean. This location has very high employee turn over. All of the employees are friendly but are lacking general education in the caring of the elderly. You should not place your love one here if they require anything beyond the food, shelter and cleaning services.

My mother was here for 5 years. She moved in when it was owned by [Removed]. It was better then than it is now. The prices for rent and care increase every January by about $200 - $250 no matter what for every tenant. SO after 2 years you will be paying on average $500.00 per month more than when you originally move in. With this increase the tenant does not receive better care or any added amenities. The staff is fairly nice but they do not clean rooms or do laundry for the tenant very well. In fact they lose laundry items sometimes and just shrug their shoulders and don't care. Staffing is limited. There are about 6 - 7 care givers on duty Monday - Friday from 6:00 am - 5:00 pm for about 120 residents. The food is not good. Hot food comes to the table cold or just at room temperature. Not very good quality considering the expensive price of this place. My mother has been moved to a new facility recently and receives much better food, care, cleanliness for about $275.00 less per month now than previously at Brookdale. Also she is locked in for life at that less price at the new place. I strongly suggest that you look at many other places and see what you get for the money. This place looks good at first, then you find out what you really receive after your parent signs in. The residents are very nice here. I only recommend having a loved one stay here if they are fully functional and do not need any assistance from the care givers, and have plenty of money.

This community is one step away from becoming the nightmare nursing home that you picture in your mind. The environment and staff were not pleasant or welcoming. The staff told me that upon death you have three days to move out. It felt so cold and rigid. The community is an older building and is maintained well.

At the time of our visit to Brookdale Biloxi things were not very well kept. They were in the middle of a remodel. While we were on tour of the Brookdale there was a foul odor present and it was very hot. The staff were very kind and they did a wonderful job addressing all of our concerns. The community may be a very nice option once the remodel is done.

It seemed very crowded in the assisted living part of the community. It was less expensive $3,600 plus but I was not overly impressed.

We toured this community while looking into care options for a loved one. I really did not like the feel of this place. It was too close to the road, and there was a lot of noise and vibrations. I also thought their memory care section just seemed very run down. It didn't seem very clean and there was a noticeable odor when we toured.