Brookdale

Facility seems outdated and dirty (in some parts). Carpets, tablecloths, and bathrooms were stained and dirty. Some pungent smells on some hallways. On the plus side, residents that I spoke with seemed alert and content. The activity areas/options (bingo, tv watching) did not seem especially stimulating.

I worked with Reese and Kevin. Kevin quoted a price and sent a brochure stating that the room in questions was $3530. When We called back to review the room and care costs he changed the room cost to $4100. The error was theirs as they had sent the incorrect brochure. Similar mistakes were made when they sent the contracts, which had to be done multiple times. For care, I explained that my mom suffers from dementia and that she is a fall risk. Brookdale sent a nurse to evaluate my mom and her husband and she said that they would thrive in the new setting and that Brookdale had a lot of experience with people like my mom. I moved mom and her husband in on Saturday. It is now the following Friday and my mom has several stitches in her head from falling. I am very disappointed and unsure of what to do next.

Not impressed. While it was cute at first glance...the more I walked around, the less impressed I was. It is a 50 resident building. The rooms are nice size, but it smelled, had a confusing set up. The main bathing facility was not a place I would want to bathe or shower in. I had an appointment and the person I was to see wasn't even there and did not call me back. I would not put my mother there.

My parents recently moved out of this facility because they (and I ) couldn't tolerate the deterioration of all aspects of the facility. The food is frequently inedible, the staff is unhappy and it shows in the service, safety issues are frequently not attended too, and the cost is more than what some superior facilities charge. This is an independent living facility but many of the new people moving in should really be in assisted living.

Christopher was helpful in assisting me to decide this community would not meet the needs for my family member.

I did not have a great experience with this community. I was disappointed and would not recommend this community to anyone else

It isn't really working out for my mother here at this community. I'am not really comfortable with the type of care they were providing my mother with. It is nice facility, but I feel the staff didn't have the time to provide her with the care she needed. I wasn't impressed with the care staff. The community is nice with kind people. I was not comfortable with my mother living here.

I took a tour of this community and found that there are too much stairs. There are caution sign but I feel my dad would have still attempted to try to walk down and end up falling. There was a security door but if able to get through it leads out to the public. I also was not happy with what is offered and I did notice an unpleasant smell and did not seem to clean. Overall, it is a good community and the staff are nice and friendly.

My mom has been living at Brookdale for 4 years. It was nice at first and was feeling good about leaving mom there. We ate there with her in dinning room for a week. The dinning feeling was pleasant, felt like a restaurant feeling. Food was good and had a lot of choices. They showed us this system that allowed them to know if the resident had left their room in the morning. They would checked to see if they were ok if they never left. But as the years went by and they change the staff in charge of decisions we noticed things going down hill. The system they bragged about at their doors were removed. The dinning had changed and my mom complains that they seem to love serving fish and chicken. She said the food was awful. They redecorated the dinning room for the visitors but the food really stinks! They she tells me that half of the Summer last year that the air condition was broke. She had to sleep on the couch cause the thing they brought into her place wouldn't cool her bedroom. She then said the water gets turned off a lot and then the heat didn't work at times in the Winter. She says they don't hesitate to raise the rent but stuff keeps breaking down and the food is awful. She showed me her menu. I got to admit it had strange food items. Like rice and meat balls. I want to get my mother out of there. I feel sad that she has to live her last days in this place. I wouldn't put my parent in this place. I feel bad my mother is in there.

Brother and sister in law visited here and said it smelled, had no security and the atmosphere was like a "nursing home"

My friend is lonely since moving into Brookdale. I have seen worse but this is still not a great place. She has lost weight since moving in as they are not making sure she has the correct diet. There are no activities to keep her busy. There are some staff that are nice but they are so short staffed it is hard to keep up with the residents.

In the beginning, my mom loved living at this facility, but after 1-1/2 years, we moved her out because it was obvious the revolving door of owners (3 in that short period of time) were only interested in increasing the rent at the detriment of their senior care. There was always talk among the residents, so I know it was becoming a problem with others, as well. Aside from the constant rate increases, the quality of staff they hired was diminishing, as well. Apartments not being cleaned very well, poor attitudes of staff, and not much diversity in senior activities.

In the beginning, my mom loved living at this facility, but after 1-1/2 years, we moved her out because it was obvious the revolving door of owners (3 in that short period of time) were only interested in increasing the rent at the detriment of their senior care. There was always talk among the residents, so I know it was becoming a problem with others, as well. Aside from the constant rate increases, the quality of staff they hired was diminishing, as well. Apartments not being cleaned very well, poor attitudes of staff, and not much diversity in senior activities.

Our experiences have not been a good one. They are not caring for my friend very well. They informed me they were able to care for dementia patients, but they are not good at caring for him. Some of his things comes up missing at times. His first week here he wasn't bathed or shaved. I will say they do a good job at keeping the community clean. The staff are hard workers and they do their best. The director is trying her hardest to work with me. It just is not a good fit for us.

She is not thriving. I have seen that the room is not kept very well. It wasn't clean at all when we came to visit. When I brought it up I was told they didn't have time, it seems they are understaffed. I was appalled when I came and saw the conditions, we came and cleaned it ourselves. I've eaten there twice, and we had the same food both times, it is marketed as fine cuisine but it is not. I feel like we got a really good sales job, with no follow through.

With all the anguish and exhaustion you are experiencing by the time you arrive at Brookdale, you think .... this is it! But after overlooking several red flags, we look back and wish we would have chosen another facility. First, the $2,000 non-refundable deposit to hold room for 1 wk! Second, the set up, you must use their pharmacy...if you have Tri-Care it is a nightmare. Next, caregivers are not CNA trained, only HS grads required. Then the billing is never clear to your understanding. My step-mother fell from wheelchair twice and was given too much medication she shouldn't have been given in my opinion, This facility lacks professionalism! Brookdale projects all the first rate advertisement and enticements, but comes up short with any real knowledge of alzhemiers diease to help understand their residents..

They quoted me a price of $5800 per month for my father's care, after their nurse had evaluated him. Three days after i had moved him in they upped the price to $7100 per month. They say that he is asking for help toileting too frequently. Since that time he no longer needs help and can walk on a walker himself and I am anxiously waiting to see if they are going to reassess him and reduce the price. I feel their accounting methods and communication about how they arrive at their pricing is highly questionable.

Visited facility-came away with a low impression.Seemed depressing.StaffI saw didn’t in still a lot of confidence in me.

The facility was absolutely beautiful seems like it would be really nice place to put my mom however the people that we interviewed with seemed more interested in my mom going to Froedert get properly medicated before we proceeded with possibly having her stay here was truly not impressed with the fact that they were so overindulgent in the fact that she has angry episodes

My experience with this community was not a good one. There were many things about this community that I didn't like, and one of those things was that the facility wasn't very clean and my apartment I signed to move into was not ready when I got there. The food is not good, I feel it could be presented better with better quality. Staff here were excellent, they were very kind to me and drove me around. There was too much care for me here, and I would recommend it to someone who needed more care and attention.