Brookdale

Brookdale Chandler Regional is good for an adult who just wants to retire. I would give them a 5 if I were rating for someone in that position. For those that need care and assistance I would give them a 1. The caregivers they have there are very good and caring but there were not enough of them to go around. Even the caregivers knew that. After 6 o'clock in the evening when the staff went home there is no one there. I walked the halls for a good 30 minutes and absolutely no staff was there. I am no very pleased with this facility.

The property is under new management. The management in place is not ready to operate the facility as needed. The infrastructure of the facility is not very good. There is too much turnover with the caregivers/employees.

Staff is best thing about the facility. Facility itself needs new carpet, new paint. Management is unimpressive. Their goal is to get you into the facility. Once your family member is checked in, the niceness disappears. We received incorrect information from the sales director. We confronted her and she denied it. Food is atrocious. Wait staff is good, food is bad.

We toured this community while looking into care options for a loved one. Based on the experience I had during the tour I wouldn't be able to recommend this facility, the person who showed us around really did not give us a good first impression. The first question out of her mouth when we met her was "How much money do your parents have?". It did not give me the feeling that care was their first priority.

In the middle of renovations. May be done by Dec 2015. When asked about activities the answer was it was a work in progress. Not a good sign. Staff was not professionally dressed. Not impressed with this community.

Lots of problems including staff - they can't keep any - it seems like a morgue - residents are flocking away

Overall the experience was not a good one. We have moved out of there. I think what the problem is with the management of the facility. They just really had a negative outlook and it kind of trickled down to the staff and it was clear that the staff was not on the side of the residents and it made me feel like my dad was not cared for at all. I thought the facility itself was nice, but the food was horrible.

The whole place was memory care. She was in a big area with lots of activities. They gave her a bad report, and that has affected her moving to the new place. They were supposed to send a doctors assessment before she went to the new place, but there are no records for the doctor that signed the records. There were a lot of inconsistencies with what was said, and what they can show or what was written. They had a lot of infractions, and charging for things they weren't even doing. We had issues with the head nurse. I wouldn't recommend this place.

a little smelly and run down.

Witnessed very disinterested staff with patients. A lot of dark rooms and people alone. Just not sure mom would thrive there, but someone very independent might be just fine.

Brookdale North Gilbert promised more than is delivered. My brother feels like he has to be there every day to be sure mom gets the care that she needs. This facility doesn't seem equipped for proper nursing care. Mom has dementia and she doesn't get the care she needs. They don't seem have enough staff. They say things will get done but nothing ever does. Not satisfied at all with this facility. I may end up moving mom to another place.

At Sterling House of Bartlesville North employees were telling me that mom was getting certain care and then I would find out she was infact not. The staff is very rough handling the residents. I would not recommend this place at all.

There was one instance where I called to check on mom and they did not know where she was at and could not find her, so that was a little concerning. Some of the staff members are great, but some of them seem a little indifferent. The grounds are very nice. The food is ok. Not exceptional, but not bad.

Lack of communication with staff, told the wrong things,there is no housekeeper at this facility the care staff is supposed to clean up and it is dirty all the time. They push people out and just stick them in front of the TV with no one there supervising them. The residents them selves say im lonely and there is nothing for them to do . The staff is getting them ready for bed as soon as diner is done,and diner is at 4;30. The whole atmosphere is depressing. Not a choice for good fit for what I want for my family member.

Our experience here was not a good one. My Mom just never really settled in and did not like it here. I also had issues with their administrative staff. My bill kept having charges for services that they did not perform, and I could never get in touch with anyone when I tried to call, or get anyone to return my calls.

It seemed when Brookdale came into the picture, the efficiency declined. When my dad was there and it was operated by another group, it was pretty ok, but there was a definite decline in care when Brookdale took over.

We had a short stay, she had a lovely apartment, that part would get a five. I had trouble getting them to provide the services she needed. I couldn't reach anyone there. The front desk didn't have numbers. I couldn't get the nurses to start seeing her or get them to call me back. Everyone talks about their plan of care but it was like there was none. They were johnny on the spot when I was looking for placement, but once we got in there, I couldn't get anything going.

Primarily a memory care facility, all of the residents were at early stage dementia or later. This wouldn't be a good environment for Nancy, she's still sharp with good memory

Our experience with Brookdale Spring Shadows has not been a good one. They have a lot of problems across the board. They miss a lot of details when it comes to the cleanliness, the glass on the windows and doors always looks dirty and they're not very thorough when it comes to cleaning the individual rooms, either. One of my biggest issues is with the food. Their meal service needs an overhaul, from the staff to the food itself. The kitchen staff is unprofessional, and any time I have seen the cook he is wearing inappropriate clothing and not wearing a hair net. The food is poor quality, mass produced, and reheated. I've spoken with quite a few of the residents and none of them are happy with the food, the long term residents said it has really been going downhill.

The staff that work there on a daily basis are very friendly and seem to take care of the residents. However, the administration and those running the facility need to be replaced or re-trained. My family has been nothing but frustrated and upset since we placed my father in this facility. The contact person, Allison, promises you so many things but never delivers. We signed my father up under a deal of $2000 a month plus care; however, even with a signed agreement we are still trying to get them to fix the $1500 extra a month they are taking from our account. In addition, we changed the account and they are still withdrawing from the wrong account. Getting my father into the facility was a nightmare. We were told we could get him in the next week. The nurse that was to do the evaluation did not do it when we were told she would and we only found out when we showed up to put my father's things in his room. It meant my father had to stay another week in the hospital he was in. In addition, we were never told by Allison that we needed a Dr. Note saying my father needed to be placed there even though we had medical documentation previously stating so. This caused another 4 day delay as we found out on a Friday. She promised us a smooth transition with help and we have received no help, no communication, and nothing has been fixed. The facility flooded 6 weeks ago so my father is shoved in a room with 3 other people. 3/4 of the place is shut down. This has caused more stress on my father as he doesn't understand what has happened and most of his belongings are gone. The facility promised it would be fixed in 3 to 4 weeks. We are now being told it will be fixed by Mid July. We also found out that the facility flooded 2 years ago; therefore, this should not have happened again. Obviously the problem was not fixed. We were told we would only be charged my father's level of care since we are not getting the room that we should have; however, they again charged us the full price of the room (not even the discounted rate we signed up at). Allison told us that there is someone once a week that will cut the residence hair. We of course pay for it but it is done once a week. My father kept trying to get his hair cut but was told it was only for women. When we asked the staff when they cut the men's hair, no on could answer that questions. We have been lied to over and over and nothing has been done to correct the lies or mistakes. The staff is always nice and answers questions. The facility was nice but should be protected against any future flooding and the administration should learn how to deal with family and fix problems. 3 months of being charged the wrong amount and out of the wrong account is ridiculous. The company that owns them does not seem to care either. They said it will take 60 days to go through the complaint process for them to look at it. We have limited funds for my father's care so every month being charged an additional $1500 while they take their time to correct it is just not acceptable.