Brookdale

Our experience with Emeritus at Quail Ridge has not been a good one so far. I don't feel like the staff are adequately trained in Alzheimer's and dementia care techniques. We've only had our loved one here a short time and there have already been two negative situations that could have been easily avoided. I also feel that they are understaffed. That being said, they have been very receptive and accommodating to our suggestions, and I'm holding out hope that things will improve.

Thankfully not a place we have to have dad. This facility is reminiscent of nursing homes of the past. The mind care hall was horrible, small, and isolating. No room to wander, walk. Couldn't imagine spending the last part of my life here.

Just fair. Not all that trustworthy, basically they want your money. Ring the bell for assistance, expect to wait wt least ah hour. It's all smiles, sunshine and light when you are applying. Not so much when you are admitted.

Going in I felt really positive about the place. They present themselves really well, but the experiences that we have had and with the expense of the whole thing, it was not worth it. The food was not good at all. I am still waiting to see if they are going to refund me for the care portion of our bill for the last ten days since there was no care. Their billing process was terrible. They sent a bill to my parents house where nobody is living (because my parents are there) and when you do get the bill it's just tone big lump sum, not itemized, so I have no idea what all I am paying for. The staff was also passive aggressive in the way they cared for my dad. When they helped him get dressed they put on clothes that did not even fit. Overall not a good experience. Exorbitant rates and unkindness. I would love to give them a positive review, but I can't in good conscience do that. My parents are now living at San Marino and are much happier there.

Did not like this facility. Was unable to tour one neighborhood. Didn't see any staff on the floor. Head nurse & her back up were in office talking. There was no interaction between patients. Had the feel of an old nursing home. Some urine smell. Not interested in putting my dad in this facility.

Not happy with them right now. They have staffing problems. Some of the staff are very caring and helpful, while some are rude and take it upon themselves to determine what care is needed without consulting family. My loved one also got hurt there. If I could move my loved one right now...I would. Someone at the top needs to get it together.

The facility is beautiful but is run very poorly. Very little communication about your loved one. They make it sound so wonderful but dont do anything they said they were going to do. They are understaffed and very expensive.

Canterbury is a beautiful facility but run very poorly. Very little communication about your loved one. They make it sound all grand and then once your in there they dont do anything they said they were going to do. Very expensive too.

We toured this community when we were looking into care options for a loved one. Overall I was not impressed by what I saw here. It just felt like a nursing home. It had a noticeable odor, and the residents just all seemed to be on the higher end of the care spectrum, and just didn't seem social or happy. Based on my first impressions it wasn't somewhere I would recommend.

another large facility

This feedback is about the memory care unit, that is the side we have had experience with. The cleanliness is poor. It's filthy, I am about to hire my own person to come and clean, nothing gets disinfected, although they will tell you it is. The staff is overworked, I was told the ratio is one caregiver for every four residents, but it doesn't look that way to me. The help is so inexperienced, and incompetent, they need training, it's not lack of effort, just lack of education. There is only one nurse on staff, and people are leaving. Sometimes they don't change the residents all day long. Management is terrible, they don't do anything to address concerns or complaints. Everything changes without notice, I signed a contract and was told what the amount for care would be, then it jumped 400 dollars. When it comes to finding out about changes or billing, they are just not approachable. Every time I call I try to leave a message, and it's always broken. The food doesn't look appetizing, I would give it a two. When you first get there they give you a great sales pitch, but a month later it all changed. We have been here over a year now, and I don't want to say that they are mistreating them, there is no abuse, but they aren't providing adequate care to the residents. It seems like they just don't care, it's a snake pit.

When we selected this community everything seemed very nice, and the first 2 or 3 weeks went very well. It's a nice looking, clean place, and the staff were very friendly and able to provide the low level of care our loved one required. However, after our loved one fell ill and she started needing to use the higher levels of care here our opinion has changed. The price has increased astronomically from where it started, and I do not believe the care they provide is commensurate with the increase in price. If your loved one has a low level of care, and you don't anticipate that increasing this is a very nice community, but for high end care look elsewhere.

Overall impression was not too good.

There were a lot of hospital trips. He was there three weeks and he went to the hospital every weekend and once it was twice in a forty-eight hour period. Some of the people were really good, but I don't know about the others. It was always on the weekends that something would happen.

Sharon was great on the phone but the person whom gave us the tour was horrible (Luisa). She was just there to show us and nothing else. She couldn't answer any of our questions and she was hard to understand. Not prepared at all. One of the laundry rooms on the 3rd floor smelled terrible 'sour'. The parking was full due to the sports games at the field near by. The rooms were old and not updated at all for a facility being 14 years of age.

Very pricey ($3200 EACH) for small room with minimal closet space and no kitchen. Nice director, but not for us. 'Assisted living'

We have not had a good experience with Emeritus at Cougar Springs. The facility itself is nice enough, but the staff just seem unprofessional and unorganized. None of the care or services provided were up to the level we expected from our experiences with other communities. We were not impressed with the food either. It is worth noting that they just started under a new management company, and we are hoping things improve with the new leadership.

Unprepared for tour. Nice living skills stations. Clean. Expensive, a la carte care pricing.

Chambrel came highly recommended. Beginning seemed everything we were told. As time has passed everything has gone downhill. Staffing, cleanliness, dining, care, property. Quite high in comparison on other places. And you pay for everything, where other places one cost covers everything. Although you pay for housekeeping there is NONE.

The girls that work there are terrific and they really try hard to make the residents stay as good as it can be in a lock down facility. Other than that, they are overpriced. The care they give, well let's just say that at the Assisted Living place she received better care for half the money. She was there just one year and went downhill very quickly before she passed away, When she got there she was walking on her own, when she left she was in a wheelchair and could not walk. She got a MERSA infection and management failed to notify the hospital or ambulance staff of that little detail which resulted in her being treated for a stroke for three days before the hospital put her in a private room for treatment. After that she just never recovered and lost the will to live.