Brookdale

The facility was clean and comfortable. We had problems with the staff determining the level of care my mother needed. She was isolated in her room far from dining room and activities. When we had to remove her to the hospital for treatment and rehab, the staff said it was our fault that she did not get the care she needed because we would not pay. We were never advised she needed more care. They are the supposed experts.

Unfortunately, I had a pretty poor experience with Clarebridge. The staff tells you in the sales pitch that there are many "brain stimulating" activities for the residents but whenever I visited my 85 year old mom there (daily, at different times), she was either playing Bingo (which she had never enjoyed before moving there) or circling the facility endlessly in her wheelchair. There aren't enough caregivers at any given time so sometimes it's hard to get anyone to let you in or out of the facility. Once I came upon two workers who had just taken my mom to the bathroom and they were talking about "how gross" it had been. Mom's room was not kept clean; sometimes the trash wasn't emptied for several days. What finally caused me to move her was the medical attention that she received, Clarebridge encourages you to use the services of their staff doctor. This seemed like a good idea to me, having someone on site - but I never once met or spoke with this individual. His messages were relayed to me by a nurse. Expensive medications were constantly being prescribed for her - things like vitamin C that were much more costly than over the counter items, Finally, I was told my mom had lung cancer and needed Hospice services. Great Lakes Hospice, a visiting service, was recommended. My mom fell shortly after this and Great Lakes did not come to examine her for 4 hours. They then called and told me that my mom seemed fine and, even though she told them her pain level was an 8, they wrote down a 4, since she "did not seem that bad." Shortly after this, I moved my mom to Sparrow Hospice where she received several medical exams (as well as kind, excellent care) which showed no evidence of any sort of cancer. I would not put another person I loved at the Clarebridge facility after these experiences.

I would not recommend Prosperity Oaks to anyone. My mother was there for oneyear. She is is a motorized scooter. We were told when we saw the place that she could take her scooter on the bus when it went shopping. This was not the case. The rooms at Prosperity Oaks are not handicap accessible. They have taken an apartment complex and made it into assisted living- so doorways in the apartment are skinny and it has a galley kitchen. Also, Prosperity Oaks started a large remodeling project which made dust go everywhere, and it was hard for people to breathe.

We did not have a good experience with this community. We had two major issues: The first was that they seemed to have issues with cleanliness here, and there was a very strong urine odor in the section of the community that my loved one stayed in. The second issue were various miscommunications regarding billing. I paid two months up front, as well as the large community fee, but unfortunately my loved one was only in the community for a few days before requiring a trip to the hospital and not being able to return. I thought I had come to an agreement with one of their administration regarding how the bill would be split up, but then I started receiving calls demanding payment from someone else while we were in the middle of dealing with my loved ones hospice care. It just ended up being an unpleasant experience overall.

Not the greatest place to live, there marketing manager makes it out to be way more than it is and she will tell you anything to get you into the place. we just moved our family member out of there because they are always raising the rent. Their executive director and their nurse never listen to the family needs or the residents, it just seems like it is always about money money money with these people. Our family member needs were not met. Half the time she would not get a tray when it was time to eat. Their nurse told me they would check her and do things for her that we were paying for, but come to find out they were not. The place is not that clean they put new carpet on the two upper floors but the main floor still looks old and ratty. There is better places to live then Horizon Bay

Staff did not appear to be prepared. We had to wait about 15 minutes. Thought we were there at noon so we would be able to sample cafeteria food but was not offered anything. Building was very nice, well maintained. Not much outdoor space. Not many activities. Was impressed with food service. No mention of outside affiliations. Maybe should have visited during the week.

unhappy residents

Converted apartment building with narrow halls, small, hard-to-navigate kitchens and step down into living room and rest of apartment. Rundown and kind of dingy. Met with Heather who was very nice. Different pricing - no meal plan included with rent.

Pricing was right, facility was too old

Crandall a la carte menus are very poor.

I toured this community when I was looking into care options for a loved one. I actually ended up seeing this community 3 times, and just overall did not end up getting a good impression of the place. Two of the times I visited there was a strong odor, which I could have seen as a one time accident if it had only happened once, but twice let me know there may be an issue.

We did not have a good experience with this community. They were very difficult to work and communicate with, sometimes it would be days before I got any reply to a request or question I had. I also feel like they were just telling us they were doing certain tasks that we were paying them for, including bathing and escorted walks outside. One of the selling points for us was that they said they could drive residents to doctors appointments within 10 miles, but they never made it easy to schedule anything once she had moved in. All in all I would not recommend them.

We had to pay for so many little extra things – a lot of them we didn’t even get. For one thing – I really like the chef – I don’t think he was given the order, but my husband needed a diabetic diet and he was never given a diabetic diet. We paid for bathing, but I don’t think he got enough of them. At one point he’d worn the same clothes for eight days.

I was a little disappointed – I don’t think they were very communicative. The doctor was not very friendly or open. We had a meeting over the phone – we told them that we were going to take my aunt out, but they never told us we needed to give them written information, even though we told them in advance, so they’re now trying to charge us for time when she wasn’t there.

The facility is old and even with the renovation going on, it was not appealing. Everything was too dark and the rooms were way too small to hold 2 people.

They charged for everything. Even if you do everything yourself they still charge for having oxygen. We weren't happy with the care that they should have been getting, according to the point system that they had in place. We were very unhappy with the way things were handled. I had to do their laundry because that was an extra charge.

I withdrew my loved one from this community after an incident where she soiled herself at some point during the day, and when I came to visit her in the evening neither she nor her room had been cleaned. Employees had signed off on the chart saying she'd been checked on. They didn't have any explanation, so I let them know I would be moving her as soon as I could find another community.

Within 2 weeks of placing our loved one - he developed 2 bedsores on his heels. He fell once and was not immediately evaluated by a doctor or taken to the ER. Continuing care instructions where routinely ignored or forgotten or not passed on to other shifts. His stuff is continually missing. Including but not limited to his shoes - which are required for walking. When asked if he had been walked the answer is yes of'course. However they could not find his shoes and could not answer why or how he could be walked without them. We are moving him ASAP before anymore degradation of his physical well-being occurs. For a facility at the financial upper-limit memory care cost... I expect more than Bingo as an activity. A more stimulating environment than a converted convalescent facility in the round located in a former strip mall with staff that are tired because they are underpaid and working more than one job.

Overall, my parents felt they were treated very poorly when they lived at the Mirage Inn. From the day they moved in until they left, dealing with the Mirage Inn and Brookdale corporate was really stressful. For example, it took forever to get basic maintenance requests handled for things such as non-working air conditioning (in the desert!), non-functioning door locks, burnt out lights in their unit, etc. Management later backed out of some things they promised when my parents signed their contract. The one bright spot, however, was the dining room - the food and service were great.

I feel like they take too many Alzheimers patients here and it's too chaotic. I have also heard stories from others who have loved ones there that it's not too clean, and that it smells like urine. It's also much more expensive. I was not impressed with that place.