Brookdale

not in the class of the others-no social programs programs

Not real good. Their care is horrible, I'm not pleased with them. But as far as paying for the room, it's a mess there are dirty clothes laying around, toothpaste in the bathroom, he isn't leaving this mess because he doesn't walk. There is never a washcloth in the bathroom, and you have to furnish everything, towels, washcloths, even shower curtain and the rings, wipes. They're horrible, it's bad. Whenever I ask nobody knows what's going on the right hand never knows what the left hand is doing. There were no pillow cases on the pillows. Their care is terrible. A gal comes in and cleans once a week. I don't know if they don't have enough help or enough time, they brought him out in his sleep pants, and no jacket, when he had to go to the doctor, and it was 27 degrees, they didn't put the foot rests on his chair and wheeled him out in his wheelchair. It's not the place if you want good care. They have too many chiefs and not enough indians. There is a calender for activities but they have two different dining rooms and they had some entertainment for the people in the main dining room and those that have to be fed in the other dining room had to do without the entertainment. The offices are horrible they look like hoarders, for billing or bookkeeping and there isn't even a place to write a check. If you're not really ill and you can pick up after yourself it's ok, but we found dirty depends in the wastebasket. It's big and spacious with wide halls and a big dining room but the care is not good.

Rooms were extremely small for the price - essentially the same price as all others, but half the price. Not impressed, They don't offer transportation to dr. appointments.

We were only there for a short time. They were short changed and stressed out. That made an impression that I wasn't comfortable with. If you can tell that just walking in, you know it would be worse if you actually lived there.

Our mother stayed here after her heart attack. Underwear was lost, never found (we were doing her wash so it should have never been lost), and we were told we would be sent money for the lost underwear (4 new bras) and never were. It was hard to find a parking place. Nowhere as nice as Grace House and much more expensive!

If you said it was a nursing home, I would rate a three or four, but for independent living, it's a two. It depends on what you are looking for. If you are looking for a nursing home, it's right up your alley. If you're looking for independent living or minimally assisted living, it's not what you want. My mother's fear was that we were going to pick a place that was a holding area for you to die, and that's kind of how Emeritus at Mandarin felt. Most people there were towards the end.

Wynwood is a very impressive place from the outside and the first floor common rooms are very nice. The staff that works directly with the individuals are wonderful caring people. However it seems that from the time we moved in, a few months ago, they seem to be short staffed. I'm sure the personal care staff do not get paid as well as they should! We rented a beautiful 2 bedroom apt. and had it fixed up to our own liking. This included 3 meals/day in a restaurant style seating with white table cloths. That really impressed my mom. The food was also very good, however it seemed that they waited a long time to get served. Basically they were under staffed. Laundry was done by the staff, cleaning the apt. and a daily calendar of wonderful activities. Basically it seems that this was just a glorified "Senior Living" apartment. Of course mom needed help with her medication, well that is an added cost. Mom didn't always want to get up and get dressed to go to breakfast, so they would bring it to her room. And you guessed it, They charged her for that and said they couldn't bring a full breakfast at that, only oatmeal and a muffin and coffee. I was told she needed help with bathing and this was also an extra fee. There was a time when I was told she should be escorted when going to activities and meals; however this is an extra fee. My mom recently fell while at an activity and will not be able to return to her apartment. She met many wonderful residents and staff while she was there, and she did her best to adjust to a new way of living

We left, they didn't live up to their end of the deal. It is more of a assisted living, even almost to a nursing home atmosphere. It is not at all what it was projected to be. We loved the villa that we had, but you had to eat in a very crowded dining room with people that had Alzheimer's, and 70% of the population is in a walker or a scooter. It made for a very uncomfortable situation. The average age was 92 when we got there, and we are 72 and pretty active. The maintenance was not good, there were rotted boards on the back of our villa, the area by the pool was dirty and the tables were dirty. There were just a number of issues, but the no. 1 is that it is just misrepresented. Not a good fit for active people, but they advertise that it is. The food was good, the people were nice, the staff was very nice. The manager is a very nice man, and I think the misrepresentation has more to do with their corporate office.

Upon admittance to Emeritus Kingsley Place, there was no visual evaluation other than a sit down across the desk and verbal questions. My mothers weight and blood pressure was never taken as a point of record. Again only verbal questions. After moving in I discovered her ankles were swollen and inquired about her meds with the RSD. She stated the faxed copy from previous Horizon Bay was small print and difficult to read. The MR was rewritten by an LVN at KP an then sent to Omnicare to set up a med schedule and apparently whatever wasn't legible was left off the list. I asked to review the medications and list and discover my mother had gone without her Aldactone, HBP medication, Lexapro, Primidone and a few other OTC things that were not as urgent. I'm sure you can imagine my disappointment at that point. Common sense should have caused a phone call to Horizon Bay when they were unable to read the MR. I have had problems with my other missing her meds completely if she leaves the facility and is not there in the lunch room or here room during distribution time. Her rides are arranged through the front desk so communication should be made to see if meds need to be sent with her but unfortunately that had only happened one time. As for front door locking procedures, it took me a month of complaining followed by emails which seem to have finally resolved that issue. Laundry policy seems to be another problem. I have to always ask for it to be done and was told that if it were to overflow they would do it an extra time. Well instead I must request to get it done once a week. It was skipped completely Thanksgiving Friday which is her day. They took it this past Thursday night Dec 5 to make sure it would be there for Friday and as of 7:00 pm she hadn't gotten it back yet. My mom had been sleeping in her clothes for 2 days and I finally brought her one of my nightgowns. When she came to KP she had 8 night clothes. She took a fall on Thanksgiving and had a cut on her forehead requiring stitches. They couldn't wait to get her and my boys out of there. No one ever called me to see how she was and the only treatment required was a new bandage changed 3 times a day. No meds. They said they couldn't do it. Only Home Heslth Care could come in and do it. I went over and did it once and I believe it was done once there. However it wasore than 24 hours before the LVN's read the instructions from the doctor. I am now at the point of corresponding through email with the staff because it seems more effective. Also most front office staff is long gone by 4:30-5:00 so it is easier to get information to them via email. I feel like the quality of care was misconstrued when I vhen I visited the facility. I was under the impression they could do everything there but ventilators and being a Type B would be a more intense care and so far it has proven to be just the opposite. It takes 2-3 times longer to get a response when you call for help. Meaning 7-20 minutes. No one except Nicole is concerned with trying to get people involved in special events. Everyone should pitch in to try to get people out to listen to music. My mom missed it the last time because she didn't have the new calendar yet. The only way she gets her mail is if I go get it because she is unable to go to the box on her own. She doesn't like to ask for help because she doesn't want them to take it out on her and take longer to respond when she pushes her button. She was asked if she could eat her breakfast in her room because the RA was running behind and it would help her out. So mom did it but missed seeing her friends. RA's should not be allowed to do that. I apologize for rambling on but there have many issues. Some I have not even mentioned. I do want to give a big thank you to Nicole for always going the extra mile trying to help the residents and their family. I'm not sure what what the answer would be whetherore personnel needs to be hired or whether there needs to be accountability for actions and possibly policy changes. I'm certain no one would want their loved ones treated under these conditions and I pray for improvements. I especially pray for those residents who do not have a relative or advocate living nearby to look after them.

I would not recommend. People were zombies there. There was not enough staff, and the residents were sitting in wheelchairs in the halls.

It was exactly the same place as the Brookdale in Cleveland that my mother had been in. I wouldn't recommend at all. We didn't like anything about it, probably because because it reminded us of up North. The building was old and not well cared for.

I went to see them and the person that I had scheduled the visit with wasn't available to show me around. If you can't even talk to me when I am first coming in, you sure ain't going to talk to me later! I was sitting in this tacky room waiting to talk to someone, and finally the girl at the front desk showed me around. The waiting room was so off putting I could never put my cousin there. It looked like a small business office where they never had visitors. They had a small computer with a sign not to bother, and coffee on top of a filing cabinet. What I saw of the rest of the building - it felt like kindergarten thinking on care for the elderly. They had these nice little things, these memory boxes at the door, with very tiny print, which nobody can read, not even me! It was just done for the people who aren't up on it. It was dark, and their rooms looked like closets. Dark and dank. Dark wood, dark walls, dingy. It wasn't even cheaper! - I came home and dumped their stuff in the trash. The whole thing was really down. The people didn't seem unhappy, but I didn't like it.

The only drawback was that the price with how they prorate it - gold silver and bronze type deal. If you want to pay a larger amount up front, it was a little less a month. If your loved one passed away within a short period of time, that was not refundable. I went there for a place for my mother-in-law, and it looked like a nice place and they seemed to be very nice there from the one time that I visited.

It is brand new, but I wasn't keen on it. It is not friendly. You have to kind of stand around and wait for someone to greet you. It is four stories which I think is a bad thing for seniors, especially in Houston; if we have a power outage from a hurricane then they are stuck. When we walked in, the staff was hollering at the people. It is a really nice place pretty-wise, but not otherwise. It is also very, very expensive. They quoted her just for starting at $3700 and everything else is added on. Extra money for everything like $5 or something for a load for laundry.

We didn't like it at all. They had CNA's cooking the food when the cook didn't show up. Then they had maintenance men doing the cooking. My aunt was not very happy there at all. I voiced my opinion and got her out of there. Everything was a la carte, you had to pay for a shower. She was in a Brookdale community in Rhode Island, and this was 10 steps down from that one. The people were very old and she couldn't interact with them. We picked it because there was a $2500 community fee, and she didn't have to pay it again since she was coming from another Brookdale.

When we moved her in, I would have given them a four, but now I'd give them a two. Everyone in the place is complaining about the food, saying that it is horrible and inedible. I know that stuff has been said to the managers but they think that the residents are all mental and don't take them seriously. A lot of people have dementia, and it seems to me like they really need skilled nursing. There's one lady that doesn't know where she is, and they just leave her slumped over in front of the elevator. She asks everyone that walks by if she can go home. They said they do this so that she can "interact," but they are beyond interacting. They just know that something is not right. They don't have friends. It is very sad. For residents that are still independent, it is very disheartening. The dignity is not there for these people. Mom absolutely loves the girl that comes in and takes care of her room, and she likes nurses and doctor. For some reason she feels that she is unable to use the transportation that they provide. They say that they will take you 20 miles or something, but they only provide transportation on certain days. They won't just take you where you want to go. They can't use the pool, very rarely is it open, and it's usually dirty. The only doors that lead to the pool lock behind you, so you're locked out of the building. Supposedly they have water aerobics, but we've never seen anyone out there doing it. We are really sad about this because the pool was one of the reasons we moved her in! They have had a big change over of staff in serving and maintenance. I don't know what is going on there. Mom is not happy there but doesn't want to move again. To me it is more like they are prisoners. For what she pays we would expect better, better food, better choices.

The place seems to be going through transition, communication is weak. Dining experience is not well organized and the food is marginal. Activities are good and the people are friendly.

Lots of 'alarms' going off in our first 30 minutes at Clare Bridge. One was a specific lady that kept leaning too far forward in her wheelchair. The outdoor garden area was small and walled on all sides. Not even one side open with security railing to be able to look out into the woods. The ceiling fans in the garden area were covered in cobwebs. Also didn't like the driving distance. This place was the farthest away from all of the siblings.

I would rank them at the very low end. Their cleanliness was very bad; there was an odor and the carpet was very stained and warn. My in-laws probably wouldn’t have noticed that but I certainly did. The facility was very run down and old. The rooms and apartments were extremely small, especially for the price. Also they did not have any transportation.

This one we visited already and it was too depressing - the overall ambience and seemed to be a very old and weathered facility.