Brookdale

Very friendly residents but the staff was not available to speak to us. too close and open to the street no front office receptionist or security

My husband and I took a tour July 20, 2013. We are not bringing Mom on any tours until we've been able to narrow choices down to 2-3 places. Apt's too small for Mom's needs at this time. Mom still wants to cook her own meals, clean her own place and do her own laundry. Mom is still very physically healthy.

Visited before placing at Brookhaven. Didn't feel it was a good fit.

there were no assisted living 1 or 2 room units',I saw few people around some sitting in the lobby. The cost was far more expensive than other places

Rates too high and woman said it was not negotiable.

#4-visit. 130-residents [117-active;13-memory]. Two 3-level buildings; comparatively larger rooms; in the process of 3-5 month refurbishing of main complex - $500/m discount if take unit as will have to be short-term move to other building or another unit. Cleanliness average [resident laundry in hallway for p/u] -- needs the refurbishing. No welcoming staff at front desk; although 2-employees sitting/talking/eating-ice-cream ... Seemed unkowing when asked a question. Loud, ambient noise on main level. Only [2] on-site, off-the-lobby computers for resident training/use. No mention of available PT services. Limited discussions of care levels -- setup on 'cost per blocks of minutes'; limited discussions of monthly costs/fees [note discount above] - base care [independent] at about $2900 [incld $50 paperwork fee].Price aside, not high on the list.

1,500 entry fee too high. 360sf too tiny. no pool table

1,750 entry fee too much 500sf for a 1 bedroom too small.no pool table.

After waiting ten minutes for someone to come to the door after they told me they would be there in a minute, I left. I then called and asked to talk to Maria, I was told she was busy and did I want to leave a message. I told the person answering the phone that after standing outside for ten minutes waiting to get in, I left because I didn't think that this was an appropriate place for my mother to get excellent care. It didn't seem to affect her. I never received a call from anyone at the facility.

Food was awful. Facility needs a facelift/renovation. Beautiful location. With a facelift & new cook they could be an awesome facility.

Nice place. Biggest room available is alcove. Too small for Mom. Cottages would be promising, but none available. Might show Mom anyway, but I doubt she's ready for this yet.

concierge service - pricey, 'institutional'

Too spread out. Dad has limited mobility even with his power wheelchair. He cannot be on the oxygen tank for long, needs to be back with the oxygen generator in their apartment within a short time.

My mother was in this facility in assisted living. The facility is newer and the amenities are very nice. There are some really caring people on staff, although many have left. My mother was given someone else's medication and ended up in the hospital for two weeks. They have not openly admitted to the mistake and we did not sue. Mom is in a different facility now.

$3003.50/mo. Smoking outside only. Have 1st floor apartments w/ patio would still require ionizer. Brekfast and 20 meals/month. Transport for shopping trips. Appts with 15 mile radius are free. Requires 1 year lease. Home care agency. Monthly housekeeping and flat laundry service.

They consistently leave dirty dishes in my in-laws room. My father-in-law has been hurt because he wasn't properly lifted. He has been left in soiled, diapers and bedding, which have resulted in an infection. They have called for help and not received it for long periods of time most recently I found out that it took about 40 minutes for somebody to come and check on them when they rang for assistance the carpet in the facility makes it difficult for my mother-in-law to get around and nobody comes to take her Outside or to dinner or to social events. every time that we go by to visit or drop off supplies, the dining area is always messy. There are always dishes from the previous meal left out.

This community seemed to be really sad and not what we wanted for our loved one. The curb appeal and everything immediately let me know that this was not the place for my loved one.

I felt more of a number here. They were looking for a quick entry of my loved one. I was looking for the nurse to resident ratio and they couldn't provide an answer to me. The memory care area didn't have locked doors to the outside.

I call on the weekend, and I can't get a hold of anyone. I left a message last week, and I've never received a call back. I'm now having to following up with the community. I wouldn't recommend this community to anyone. Due to the memory care conditions of my loved one, I won't move my loved one. If we were to move my loved one, it would disrupt them completely. Each week I visit my loved one they have the same clothes on. I've asked the community to shower and change my loved one, and it doesn't get done.

My friend and client stays at this facility. She had expensive sweaters stolen from her closet and no one was prosecuted. They don't adhere to strict dietary guidelines and she is given food at night that she can not have (lactose and gluten). I called the Day nurse to ask why because this food gives her extreme stomach pains I was told my friend was lying. The day nurse should have checked with the night staff because that is when it is happening instead of calling my friend a liar. I later was told by my friend that there is retaliation if she complains and that because I called and questioned the care she is receiving they did not puree her food and so she could not eat her dinner. She told me this was told to her by another member on staff. The last straw is Brookdale is now suing her for not paying a bill for her medication after she was told that it was an error on Brookdale and not to worry about it! Her only son lives out of state and with the quarantine no one can get in to see her. Another patient that shared her room told me not to make "waves" with the staff over the stealing because there would be retaliation to them if they did!!! I would not recommend this facility. I wanted to add this :Whistleblower Lawsuit Against Brookdale: An employee of Brookdale filed suit against the company alleging that its billing practices violated the False Claims Act. Brookdale purportedly for home health services without obtaining required face-to-face documentation and physician signatures. The lawsuit also alleged that Brookdale executives pressured employees to expedite billing and ignore compliance issues. Source Site: [removed]