Brookdale

It wasn't good. They let him get out 3 times and he got hurt really bad, they didn't tell me anything, he had fallen and we had to take him to the emergency room. Then they let him get raw sores so we had to take him to the hospital again. The girl that runs it is leaving and she and I were the best of friends, she tried to do something about it and the wouldn't let her.

My personal experience with Asheville Manor was not good. I would not recommend it because they sent one of their Brookdale people to evaluate my mom and she if she was a right fit and they also spoke with the place where she lived in Michigan and they accepted her. As soon as they accepted her and I moved her in, they did nothing but explain to me that she needed to leave and it was a vrey stressful time. My children went to get her to take her to the hospital and when they got there, she was slumped over, in her wheelchair, in her room, in the dark and nobody helped them. It was clean enough and it looked nice but I was not happy with my experience with them.

They were not good, I was not impressed. They just didn't seem like they had enough staff there, it was a weekend and the patients were all just kind of hanging out. I got a really uncomfortable feeling and I didn't like it

smelly. too small

This was a bit too 'assisted' for what we are looking for. Everyone was nice but just did not click with either my mother-in-law or myself.

This facility did not meet our needs, it is assisted living and we need independent living at this time. It was a tad shabby and depressing to be honest. Lynn was charming and informative.

To give it an overall rating is really difficult because some areas they really excell in and some are dismal. At this moment in time I would rate them a two because they about been without a director since the end of July. It's disasterous, first of all I think the staff is a little like "Who do we answer to and what do we do?". At the time they were also replacing their director of nursing, when they got a replacement for her they had to replace their maintenence man. There was a huge change in personel but everyone had valid reasons for leaving, no one was leaving under stressful circumstances. There was just a huge sense of confusion, the current marketing director is trying to help but she's trying to do things that are not a part of her job, but she's doing the best she can. The activity director has an assistant that's right on top of it, she interacts with the residents and that girl needs to be nominated for an award, she comes up with the most interesting activities and was the only one who read the 6 pages of personality questions I filled out for my mom. I want to be able to work with Clare Bridge but the confusion is disasterous.

My loved one cannot transfer by herslef and needs a lot of help and she seems to be fairly neglected. I don't think they're taking the time to let her get ready, and I don't feel like they have the patient for her; so I think they're trying to get whatever they need done for her as quickly as possible. It's such a large facility they may not have the luxury to take their time. Thai is spectacular and wonderful, she's a med tech and she's fantastic. If Andrea's on the floor she makes sure my loved one doesn't wait too long if she pushes her call button because Andrea's a wonderful, caring person and Claudia will pop her head in just to check and see if everything's okay. But the majority of the staff is lazy and my loved one feels that they're too rough with here. I've talked to Joyce, the director and she's very receptive to me and she's trying but she's got a world of chaos on her hands. I'm trying to be patient and a lot of the residents seem to be happy but when I look back on it they were able to get up and take care of themselves.

As of today I would give them a 2, they overdosed my mom on her medication, she had to go back to the hospital and she's back to where she was a year ago. Before this happened they were great, but even before they overdosed her I notcied little things like when you talk to upper management they say she's great but when you talk to the people who actually care for her and see her they're the ones who really tell you what's going on and they told me one of her vitamins wasn't the right dosage. What happened was the ran out of her medication and they didnt tell me. The only way I found out was I noticied there were some things wrong with her personality, if they had taken the time to call me and tell me what was going on and did their research on the medication this could have been avoided. This is the palce we can afford and she enjoyed being there and made friends. Everybody seemed nice enough and the facility is very clean, they said they were going to educate everyone who handles her medication and make sure they get the shipment for it a week before they run out.

My father is not there anymore. I didn't like any of it. My father was there a week and he hadn't had a shower yet but they told me he had. They lied to me about a lot of stuff I knew wasn't happening. He has Alzheimers so he has a hard time following direction. With a person with Alzheimers you have to be gentle and that wasn't happening. There were a lot of little things, a lot of reason I took him out. He's back with me now.

I'm limited in my knowledge of what I can compare it to but I don't think it's great. Part of the building are clean. Other parts that maybe the public coming in and out wouldn't see need some work. They're friendly. One of the ways that I think they could improve is that it worries me when I go in there on a Saturday or a Sunday and you would be hard pressed to find an employee and I worry about my dad's safety. My dad has alzheimers and if he were to have a fall I think how long would it take for an employee to find him and help him? It would probably be a resident that would be the one to help dad.

It was very poor. There were unpleasant chemical smells, very disorganized, priced way too high for the room being offered which did not have a kitchen. Julie was busy but very nice. Margo showed us around which she had not done before. Julie suggested we check out The Windsor down the street which I thought was very professional. She said she was there to help us no matter where we ended up. So we went to The Windsor which was wonderful!

This is where my dad is living. He just doesn't seem to be clicking with the other residents. If we move mom, we'll also move dad.

This is currently where my mom is living. They simply don't have enough staff, and if someone doesn't come in for a shift, there isn't a replacement.

visited this property when looking for a place at Christmas - was dirty and short on staff

My father was not happy there at all. He didn't like the people that worked there and it seemed like even though they were supposed to be assisted living also, he never got the help. He has to wear a catheter all the time and they told him that they didn't have time to come empty it and he would have to do that himself. That did not make him happy. He was saying what am I paying them for? The place was very nice and clean and all but he was just an unhappy camper!

My dad hated it. It was okay when we first go there but it really went down hill. The cleanliness was bad. The food was terrible! It was terrible for the residents. When I called to ask a question they never returned my phone calls. They had really gone downhill by the time I left.

We are not happy with it, our loved one has Alzheimer but seems to be more active then most of the residents in this community. The activities look good on paper but it seems like no one really shows up for them. There is a place to walk around and they said there was a walking club but have yet to see it. The have a common room that have a pool table and a few other things to do. The assisted living and independent living residents are separated. They check on them every two hours. Wake up call is at about 5:45 am and then it’s off to breakfast. We are paying about $3,000 a month. The staff is nice and friendly. It just does seem like it is the right fit for our loved one. This community is a better fit for less active residents that do not wish to socialize.

When we visited the community the front door was not secure and the front of the community was just beautiful and really very nice. Then they took us to the memory care are of the community and everything was completely different it was like night and day. The tables in the memory care unit were like school tables that were not very nice. They were all sitting around in a small room that was too small for the amount of people watching TV while they waited for the snack. The rest of the community was very nice and everything but when it came to the memory care unit it was completely opposite. We would not recommend this community to anyone needing memory care.

It was terrible. I didn't like it at all. The apartment was so tiny it was like a dorm room. It had mismatched cabinets and it looked like things things that they just stuck in there, you know? Like they didn't care. It had a little bit of a smell too. It was totally out from the first look at it.