Brookdale

We had my father in law here of 2 yrs. They have a huge staff turn over (2 head nurses quite during this time), didn't provide Personal care services as charged for, was suppose to give him 3 showers a wk (barely gave 1 if that), his roomed smelled of urine and feces, let his legs got infection ( beyond, where he got Ceptis and was hospitalized). We complained numerous times about the lack of care. Was told they were doing what they where charging and "out of my fathers in laws pride, they couldn't change him often". Attendants (many together) frequently outside smoking or on break. General manager, has very poor management skills and avoids complaint calls and does not return calls from messages left. My father in laws Dr. told us he needed to move him as his care was inadequate, we did this the last time he was hospitalized (Ceptis). Don't waste your time or money on this place.

My mother has been living at La Rosa (Assisted care and Alzheimer's care) for 2+ years. It was good when we moved in HOWEVER, Management has become a major issue. There has been turn over in key management positions including the Executive Director, the Head of Nursing and two event coordinators, all in the past 14 months. These management positions are extremely important to run a caring, well structured and good facility for the residents. The end result in this lack of management is employee turnover, no continuity of nursing care, and an overall depression of the staff. I would not recommend this facility. Thank you for taking time to read my review and please take into account before making a choice for yourself or a loved one.

Management only available by phone. Nurse on call on multiple occasions did not answer page. Call system failure twice in one week and staff inaware. Staff not willing to work together as a team. No one from facility contacted me when my mother died. As long as you are not asking for assistance everything is fine. Greeters at front desk only people available to help Friday-Monday. Moms room was poorly cleaned dead bugs in corners. Carpet filthy.

controlled as if assisted living but not a quality of care treated as renters. a place to wait to [Removed]. food was marginal, not healthy by any means.

When considering moving my mom to another community we looked at this one and the physical condition was good it was clean odor free. They seemed to offer a lot of activities to do. However the staff was cold and unfeeling. At the time my mom was ill and under doctors care and instead of the director showing concern and empathy towards us they were more concerned about getting my mom there so they wouldn't have to start all over in filling that vacant spot. They were very pushy about having my mother move it I just came away with the feeling it was all about the money and not about my mom well being

I was not impressed with my tour of this community. The person that was supposed to give me my tour was late, but friendly. The community is older compared to other community's I looked at. The apartment I was shown was disgusting. The cleanliness of the community needs major improvement.

The almost inedible and unwholesome food pretty much tanks this otherwise nice and clean-looking facility. The dining room is constantly, woefully understaffed and the service is poor. But the bottom line is the absolutely terrible food--right down to the inability to execute and serve a simple sandwich. Given the price we're paying for our mom to live there, it is almost inconceivable how they're getting away with it. Someone in senior management must be looting the budget. I have a great deal of restaurant experience and have seen a wide range of food in institutional settings as well. This is like nothing I've seen. It makes the worst hospital food look good. We're looking for another place, which is unfortunate. It won't be a Brookdale.

The facility is dirty. The senior cries all the time and expresses her dislike of the facility. They do not engage with the senior. The caregivers are nice but do not respond timely. The executive is rude and judgmental.

The marketing and sales staff along with administrators give a gleaming report of the facility when in fact there is no supervisor or manager after hours or on weekends and 60 plus residents are called for by a few aids. They say they are a 24 hour care facility but the building is designed for assisted living. No one can see into the rooms. Our loved one was shipped back to the hospital twice when he was a DNR, comfort care even thought the administrative staff promised he would not be. They love your money, promise 24 hour care and they did not come through. Our loved one hadn't eaten or drank anything in 5 days and we were not notified until he fell and then they sent him to the hospital. No one takes ownership for the poor care given to our family members.

I have visited with a friend on several occasions. I was sad to see that there are very few aides at any time for the amount of residents. The residents seem to wander around on their own. When we visit, they always want us to engage with them, saying things like "what do we do now" or "where do we go" or "help me, I'm hungry". An example: One time a man, unclothed from the waist down, was jiggling a door handle to the outside courtyard. We spent some time trying to find an aide to assist him, it took about 15 minutes until someone came by. There is no way to call an aide (no nurse's desk, or call buttons in the hallways, etc.)- you just have to wait for someone to come by. The cleanliness is less than desirable. I would not recommend it.

I was a little disappointed in how well this community was maintained. It was almost like the staff and property managers where just letting the place go down the hill. The carpet was in horrible shape and the paint on the walls was chipping away. It seemed a lot of maintenance worked needed to be completed as well that was being ignored. It was just not a place I would want my mother to live.

My mom has been there for going on 4 years. It was great at first. The food was good and the person in charge would drop what she is doing if you need help. No issues with comfort for air condition and heating. But this past year it has really change. Like most business the hands of management changes. This person redecorated the dinning room and made it the appearance look nice to the visitors. But the food really went down hill. My mother and her other relative that lives there both complain that the food is awful. They said the spice they put in the food ruins it. They seem to like to cook a lot of fish. Then there is the air-condition. It can get very hot in AZ. Every time I turn around the air is broke and she can't sleep in her bed. She says they drag a big fan in she has to sleep on the couch! One night she said it was so bad she nearly slept outside of her room in a chair! For her paying near $3,600 a month this is horrible. She got a notice the rent is going up in Jan of 2017 nearly $200.00 more a month. She is moving out real soon. I would not put my parent in this place. It is high robbery for the building apparently needs new cooling system. They need to change their food.

My mother has been a resident at this facility for over 4 years. She entered when it was Merrill Gardens, then purchased by Emeritus which resulted in the start of the downward spiral and now Brookdale. Brookdale San Ramon is a corporation and is run exactly like one. Management is poor, caregivers are wonderful but overworked and underpaid, food quality is poor, and the overall atmosphere is very dull and lifeless. Don't be fooled by the recent renovation to make the place look "pretty and upscale." Look behind the closed doors of the rooms and you'll notice a vast difference. Old sliding doors, screen doors with no locking mechanism, dirty carpets, and no updated features in the room. For an average of over $4000 per month the residents and families are not getting their moneys worth.

Despite numerous complaints, management doing nothing to improve the abysmal quality of food and dining room service. The argument that menus and recipes are dictated by corporate is a cop-out if the meals aren't properly executed. Meals are one of the few things the elderly residents have to look forward to. LISTEN to the residents. The menu is limited and monotonous, but much more importantly, your kitchen staff is inept. Over-cooked proteins, awful sauces, indifference to specific resident complaints. Get your act together! Require at least one member of management to eat lunch and dinner daily with the residents until things improve. Maintenance is very responsive. Friendly front desk and helpful office staff.

We have had a lot of problems with the initial move in process. The management at Brookdale Farmington Hills does not seem to be organized and on top of things. I have had to advocate for my mother to get the apartment cleaned on time, track down the schedule for the meals (which was supposed to be posted in her apartment), get the bathtub cut out (which was done the week after she moved in instead of before). Also, she was not told where the button was that she is supposed to press in the morning before 10 am so she was not pressing it and no one checked on her as they are supposed to do. The staff did not show up to shower her on her first time scheduled. She was to be escorted to meals for her first 3 days and they did not show up until I called them on it. It seems I have been doing management's job all week! I would rate them a D for this first week. The only reason it is not an F is because the food is good.

I have hesitated to write this review since Mom's moving in, first off I'm new to dementia so it's hard to know what is expected from a facility in terms of care and overall assistance, it is termed as "assisted living, memory care". I personally stand by the rule that you do not park a loved one in a facility and assume all is taken care of, I do however anticipate the given standards of communication. One would expect that this communication would be between the caregivers at your carefully chosen facility and family rather than the communication between the resident with dementia and family, which is never a true picture of what is going on. Being a first time, only child taking on the responsibility of a Mom with the first stages of dementia I find Brookdale Mandarin Central disappointing. My reasons are primarily in their lack of communication. If I did not call to check on any aspect of my Mom's care and well being I would never hear from anyone at the facility. I have one person with whom I'm in contact with and who truly responds to my questions, if not for her I would never have chosen this facility and if she were no longer working there I would make immediate alternate plans to move Mom. This facility is grossly understaffed, they lack simple communication skills and their cleaning is non existent. My Mom has lived there well over a month, I personally had to BEG for a plunger to unclog her toilet on a Sunday afternoon because the regular maintenance man only comes in the morning. I unclogged the toilet myself after several pleas for a plunger and finally calling the facility phone number from her room to say there would soon be an over flowing toilet in her entire room . Nobody cared if she had an overflowing toilet in her room, plain and simple. To the best of my observations her small two room apartment has never been vacuumed, her bathroom sink and toilet never cleaned or sanitized before the clogged toilet and dirty dishes in her kitchen sink never washed. I visit Mom on a regular basis and as of 8 days ago, she is still wearing the same clothing. I do not believe she has showered since she moved in. While I believe it is my ultimate responsibility for my Mom's well being and care, I do think "assisted living" in accordance to their brochure includes daily communication, help with dressing and bathing as needed, periodic assessment of your loved one's stages as they advance thru dementia and the necessary care, light housekeeping, and much more. We are very short changed to say the least. My advice to anyone choosing a facility for their loved one is to tour several places several times, talk to the families of the residents extensively, be involved with a support group to know what to expect. I'm totally at a loss as to my next steps because I did not have the luxury of making well informed advanced decisions.

I think Brookdale is a good place overall even though we had a disagreement with management and they did not want to work with us on a certain issue which is why would not go back there.

Having recently moved to my apartment, I find myself very adjusted and happy. The staff has been delightful. The meals are excellent and nicely balanced and served. There are activities for everyone . The entire atmosphere at Sandy Springs is friendly and pleasant. My apartment is very comfortable. I feel very much at home and content. I have made a great choice for the place to spend my golden years.

Very disappointed since I went there to visit before sending someone there. The staff at night and weekends is very poor. My understanding there would be a nurse on premises at all times but the LPN said she couldn't even change a bandage when you could see it seeping. I did it when I visited. Need to make sure there are no infections started. Found out also that when my family member had a leg hurt by being put to bed it wasn't documented. When someone pays extra for nursing they should get more. I am checking into another facility it may be more but I hope we get more.

this must be old reviews the care staff is great the price is to high and they all about money her the nurse is lazy and the Ed is rude and not friendly.. Dont go here