Brookdale

Prompt attention to needs of residents continues to be a problem. Call system is not answered promptly. wait time for staff response can be over an hour while staff is observed to not be busy. upper management very involved in problem solving. Activities are frequent and well managed. The facility is kept clean but resident rooms are not. Beds are not made every day. Beds are remade with same linen after being soiled by a resident. if you use this facility for a family member you need to be on premises frequently.

Not happy with Lanier Place. I brought my mother from another assisted living facility and I am more worried about my mother's care at Lanier Place then the other facility. I walk in at Lanier Place and I see workers playing on there phones, eating or just doing nothing. Now that would not be a big deal if they were on a break but when I walk in and 30 minutes or more later when I leave, there they are still doing the same thing, nothing. There are not enough care givers for the amount of residents. If I do not see positive changes soon I will be looking for another place for mother.

Response from staff in times of need can be spotty. Physically the place is nice, staff needs an upgrade.

The room my mom is in looks dirty and the carpet is old and worn out. You place your order for meals they bring the wrong food and they do not check to verify if it is correct before they leave the room. The food is not always tasty. The walls are banged up and it does not look like the building is well maintained. Some of the staff seem to not be very friendly. We are looking for another community.

As long as the resident has NO dementia or issues, this place is probably fine. However, just be aware that they are out for money first and foremost. They will say anything to get you in there (with the non-refundable $2500 activity fee) and then if there are any problems, they don't have any hesitation kicking someone out. We went there to tour it and told the lady who spoke with us (a salesperson, who received a car for selling the most rooms that year) that my father had dementia issues and would try to come on to women. We were very upfront about his issues and did not hide anything because we wanted to be sure this place would be appropriate for him with his dementia. She insisted that this was not a problem, said she'd had a resident grab her breasts and they were trained to deal with this kind of thing. Once he was there and started exhibiting these behaviors, all of a sudden, the manager claimed she knew nothing about his dementia. Then it was about how fast they could kick him out, sadly informing me that the $2500 activity fee was non-refundable, even though he had only been there a few months. We were given a few weeks to find somewhere to move him, and finally found a place in Windsor that accepted him and were actually trained in dealing with Dementia patients.

My mother-in-law was at two different Brookdale facilities over a five month period. When a room opened up in Beaverton we moved her there. This review is about Beaverton. I offer this to balance the marketing-planted reviews, and I hope that Brookdale holds no sway over what is posted to this site. The facility appears very well run to the casual observer. When you enter you'll see residents all engaged in lively activities with lots of visible staff. Over time, however, we discovered that they are usually staffed at a minimal level. We observed on several days only 1-2 direct caregiving aid per 15-20 residents with one med tech (who likely doesn't help with toileting or bathing). So the person who was responsible for direct care was stretched very thin. We had been told that they can provide increased care as the resident needs it. And yes, they increase charges for more service, without necessarily delivering it. The staff is caring and know how to work with dementia patients. They're just understaffed. Direct care: Some days it appeared that no one helped Mom to dress. She would be wearing a cardigan buttoned up with no bra and no shirt. She wasn't being bathed properly or receiving peri care: she had fecal matter smeared on her backside. Foot care: Brookdale says they can arrange for foot care. That involves clipping nails, but not actually cleaning feet between the toes. We had to clean her feet. Her fingernails were frequently dirty and it fell to family to wash her hands well and give her nail trims. Bathing was hit or miss: the staff is too busy to take the needed time to cajole her into a shower. If she resisted bathing, they left her unbathed. She developed skin sores all over her body owing to an allergy to medicine patches. No one on the staff seemed to notice or offer any suggestions for care. We eventually enlisted nurses from an external service to check on her and identify solutions. Housekeeping: dust under the bed (clearly not cleaned often); sticky bathroom floor that required two requests to clean. The handle of her bathroom toilet had fecal matter on it and wasn't cleaned properly, even after we pointed that out to staff and they cleaned it. Clothing and bed linens: they have no system for keeping track of resident personal items. Mom lost several personal items at both facilities,including a bathrobe, one shoe, a jacket, and several socks. Sheets, pillowcases, towels, and blankets also went missing. The blankets were eventually found. Every item had her name in it. When asked about bed linens and towels, managers said they have an inventory of "donated" items such as towels, sheets, etc. This is how Brookdale stocks its linen supply. One big communal laundry system. We frequently found clothes not belonging to Mom in her closet. (As a side note, she had previously been in an assisted living facility that never lost or misplaced clothing or linens.) After Mom was admitted to a hospital, my husband visited her room one evening to collect some of her clothing (we were still paying for the room). He found an aid sitting in the room on her sofa taking a break. Brookdale is a privately owned corporation. They are national and have lots of facilities, which means the have to squeeze every cent they can out of operations to pay their owners and executives. They charge a lot, offer a great sales pitch, but their care delivery is inconsistent. We have moved Mom to a locally-owned private care home.

After careful consideration my family decided to place my mother in Brookdale Harrisburg, Memory Care. Representatives met with my mother prior to placement to access her needs. Well she was placed in the memory care section, which is what we thought she needed. We had problems from day one. Her roommate had a complete meltdown in front of my mom, saying she didn't want a roommate and no one told her my mother was coming. It was a very uncomfortable situation. Staff quickly moved mom to another room. I went to visit my mother 2-3 times daily. I never saw any type of interaction or activities going on. I placed my mom there so she would have stimulation and would progress instead of declining. Every time I went in the TV was the entertainment. I did not think that I was paying almost $4000 a month for my mom to be parked in front of a TV. The kicker is, she is blind and can't watch it anyway. To add more insult, she fell and no one saw it happen. Luckily she was not hurt. Also, her clothes were being stolen by other residents. Brookdale was a total disappointment. I removed my mother from there after only 6 days. She is happily living with me now.

My father-in-law was in Brookdale Peachtree Memory Care for a little over one month. His steady decline made caring for him difficult but the lack of communication is where Brookdale Peachtree failed. We were not given the support in dealing with his advancing Alzheimer's. They did not call and communicate issues until it was too late. My father-in-law lay in the same clothes and shoes for a week before they called to tell us that he had not had anything to eat or drink in the last week. By the time we got there he could not even sit up he was so weak. I understand when a resident refuses to leave the room or take in nourishment that they can't force it upon them. However, a phone call to the family or the in house physician treating him would have been greatly appreciated. They are the ones who are educated in how to care for someone with this disease. The doctor did not call to let us know how bad he was getting nor did the facility until he was near death. At the hospital we learned more about the stages of Alzheimer's than the facility that specialized in it. We refused to take him back and he is now in the care of a facility that communicates with us and physicians who understands Alzheimer's much better and discusses it with the family in detail. I would not recommend Brookdale Peachtree. Although the facility is pleasant to look at and appeared to be clean, we found that the care was lacking and communication was horrible. Some of the staff were very friendly while others seemed lackluster and not interested in assisting family members.

The Brookdale staff assessed my mother as a perfect candidate for their facility but once she was moved in the follow-thru promised did not come close to their promises. She was only there for 10 days but I was in the office every single day asking for the care they had promised. I believe the high staff turnover and use of temps rather than long term employees led to a very low standard of care. I was told she would get an examination by their doctor on the day she arrived and 10 days later she still had not been seen. Each day they told me it would be tomorrow. It turned out that the exam would not have been by a doctor anyway, but by a visiting nurse working under an offsite doctor and yet prior to her residence there they had encouraged me to change to the Brookdale "doctor" for her primary care. After 10 days they told me no medical care would be available because it was then Good Friday so I was advised to call 911. She passed away the following Thursday. Afterwards, the Brookdale head nurse told me that they thought I had been exaggerating her condition prior to them accepting her and that he was sorry.

We are overcharged and basically ignored! I am very disappointed. Got a bill today for $[removed] more than expected for all these "services" they do not get. I looked for a place that would care for my parents and evidently I did not choose the right place. I call with concerns, they will go right there and check on it and call me-nothing was done. Once again, blown off.

No activities, the left hand doesn't know what the right hand is doing! For Amy of$ they expect you to pay I was disappointed

Communication with management is horrible. They dont want to hear anything negative. Consistently understaffed and undertrained. Residents do not get what they pay for.

From the road this place looks nice. When we took the tour this place looked like the place to be.. But we found out different. The state was called in. There were fines and after the name change there was painting and making the place look nice. If you take a tour of the place talk to the residents. They will tell you the truth. Some of the staff really care about the residents but most don't. People quit all the time. You pay extra for extra care for your parents. This is where it's bad because residents that need it don't get it. The more you complain the more promises you hear. That's why people are leaving all the time. The food is terrible. They had a good cook but they wouldn't let him order the food or let him prepare a menu. He's quit also. One night the menu read fried bologna sandwiches. Two slices of light bread with a thin cold piece of Bologna. Most residents live off of cereal or cheese sandwiches. For what you pay you could have a salad bar. If you care about your parent find some other place.

The food quality and attention to the needs of elderly while dining is POOR! I have complained in my first review and to the administrator of the facility and no improvement as of yet. This location is very convenient for me but will consider moving my parents to another location where the food is edible so they will get the nutrition they need.

Resident director and one of the LPNs are the unfriendly and rudest people there could be at a senior living faculty.

I see a decline in services since Brookdale has taken over. The other day, my sisters had lunch with my Mother and had to wait an hour to get served. The room clean up is not good. Carpet continues to get dirty. All the forks in her apartment have disapeared. Folks don't seem to be as friendly as they were when my Mother first arrived 2.5 years ago. In this time period, we have seen an increase of $571 with no change in service. This is a 16 percent increase. With everything else decreasing in price, please explain you increase.

My mom is here currently after suffering complications from a surgery . She is here for rehab only . The facilities are new and very nice but the care level and knowledge of staff is very poor . We are very present and hands on with our mom but we have to stay on top of the staff here so they do not do the wrong thing for her . You have to repeatedly ask for meds, diaper changes and wound care . You can tell that it is not being run by a competent administrator and it is hard to tell the difference between the nurses and the aids . I will say that the Physical Therapist , and Speech therapists are very caring and great at what they do ! However , my family will not recommend or use Brookdale Place again !

My experience was not good. During the week it was OK, but weekends were the worst. More employees are needed. I might also add that for the employees that are there, they need supervision. I found that especially on weekends it could be hard to find anybody. It was a lawsuit waiting to happen. The building is nice and sometimes it could be cleaner, but I moved my parent because of a lack of care. For the $ the individual care leaves alot to be desired. Each resident has a care plan. Each need has a cost attached. On more days than not my parent was not getting what was being paid for.

I am sorry that I can not give a glowing review. I have first hand knowledge of facilities in the area. I felt Clare Bridge would be in line with what they promised...I unfortunately didn't find this to be the case. Cleanliness: "fluff" on the bedroom carpeting-maybe dead skin and blood on the carpet-this was from frquent falling and bleeding on his arms, but no attempt was made to clean it up-4 wks. later it was still there. Friendliness: aids were friendly but untrained in most areas of care. Lily, the resident dog, was wonderful. She seemed to know how to spread herself around to all the patients. Value: The starting fee was $5300 and within the first month the prices were raised approx 50%. They charged for providing/storing bathing supplies. Isn't that a bar of soap and a towel? I understand the need to raise fees as the patient's needs change, but this was not the case. He became less mobile...mostly in a wheelchair or bed...less care necessary Activities: What activites? Care Services: The aids are not trained at all. They are friendly but don't know what to do in case of emergency (i.e. if patient falls he lays on the floor until another person can be freed up to assist.There were 2 aids standing over him but they did not feel comfortable is getting him off the floor. He is only a small man---approx. 120 lbs) They don't have enough aids. I had to request a wheelchair pad and bed pad to prevent bed sores. It took over a week to get those items. The patient sat in urine which soaked his pants and his socks. No one was overseeing those patients and so he just sat there in his urine until a visitor complained. Again lack of supervision. One day the patient sat choking and gasping for breath...fortunately, a visitor arrived and help was called to assist. Again lack of supervision. There seems to be a lack of concern for their patients. Coordination of Services: non-existent. The hospice care and the management don't seem to communicate,,,i,e, bathing- hospice said 5 times and management said 2 time per week. After delving into the bathing issues it became obvious that neither knew what other was doing. If the patients life expectancy had been longer I would have moved him from the resident. Each time I visited I dreaded the fact that he was there. I made sure that several friends and family people went over daily as well as myself. We all concurred that Clare Bridge is not the care facility we would want a loved one to reside. Sadly he passed, but no longer has to suffer the indignity of living at this facility.

Too many unexplained/unresolved issues. Bordered neglect due to understaffing on weekends and nights