Brookdale

So far not so great. Mother is trying to adjust. This place is very costly. We are concerned that they don't clean as good as they should. Charging for a pet is outrageous. You give a $2500 deposit and they say that this is for cleanup. We are not impressed so far, although it is only been a couple of weeks.

Bathrooms too small. Older facility.

We left Brookdale Richland Hills after only a week. I took my mother there so that she would get some better one on one care and attention. After three days she had been cooped up in her room with no care or attention at all and was in very poor condition. Moved her to another facility where she is doing much better.

When my loved one first moved into Southerland, she and I both really liked and were excited about her being there! However as time went on , I felt the level of care there went down. Also when I went to move her several things could not be found, one a wheelchair we had bought her with her name labeled on the chair and her initials on the medal bar. We were given an inferior chair that the maintenance man at the new facility had to open for us ! How sad that such a nice place did not add up to our expectations and my loved one was glad to move from!

We really liked the care giving staff, but the supervisory staff was not very understanding. They did not deliver on what was promised and as such my parents ended up having to move out. On that day that I picked my mom up from there to move her to her new home they had not changed her and it was a mess to have to deal with. They should have taken better care of her, but they seem to have quit caring for her by that point.

They do not have an executive director. There is nobody at the helm, and they are overstaffed and under-worked. Everyone there has been very friendly and helpful., but when she pulls the cord in her room she is waiting half an hour for a response. She has to wait half an hour for her food as well when going down to eat. She is just not being adequately cared for. The people there are all trying given the constraints they are under. The regional nurse, the interim director, and others are aware of their challenges and are working on the problems, but it may take a while for them to be worked out and in the meantime I need to find a better solution, so I will be checking out another Brookdale closer to where I live.

I am very dissapointed in the care. The first three weeks, the same sheet were on the bed. After that time I finally put clean bedding on myself. They said they shower twice a week, but if the person doesn't want to shower, they do not get cleaned up. They need to encourage the people to shower. The only time his dentures have been taken out and cleaned is when I do it. On several occasions I have had to tell them that the odor in the room is unbearable, all though when you walk past the room you can smell how bad the odor is. I noticed several bruises on him and have not been told one time about them. I am really disappointed in the care.

Mom mom was doing really good when we first brought her in, but about a month into it there was a lady who thought my mom was her mom and was very mean to her. There were also some terrible accusations made against my mother that I am not sure were true. I don't think the place was run right. What they would say and what they would do were very different. I have my mother in a different place now and where she is now we have had no issues and things are going well.

My experience with Brookdale is they are transitioning between being sold and the communication is very unprofessional, not getting getting called back, the staff is very hard to understand, they don't speak clear english which makes it even hard for a my loved one. They need to clean up the halls and living areas, I would not recommend them.

the facility needs to be update as well as cleaned in side and out side the building . My moms room is cleaned and linens changed once a week , the exterior of the building needs to be pressure washed as well painted the scrubs out back meaning the landscape is a mess , garbage from the facility hanging in the trees out back , the kitchen staff force the residents to eat there food and the food is not even cooked on the property , the refrigarators are empty and and bread left out over night uncovered on the counters , chairs are dirty .

My mother lived here for over 2 years. On a regular basis I heard how awful the food was, especially how salty. For someone on high blood pressure medication, that is not good. The housekeeping left something to be desired. On the surface it was okay, but when we moved her chair it was horrible. There was so much stuff crusted under it and about a dozen pills that she had dropped. I found bread pudding in the fridge that was 11 months old! A lot of the food in her cupboards was expired as well. Very unsafe for someone with a lot of health issues. I didn't live close so I couldn't keep track of these things. Sad that the staff didn't either. When my mom died I was called about a few days owing because the contract supposedly stated that after the room was cleared you had to pay for 5 more days. Three months later I hadn't received the bill I requested but instead got a phone call saying that it was going to be turned over to collections.

The food was barely edible along with its poor presentation. The activities were consistently interesting. The facility was kept clean. Friendliness was supporatic. Care services were inconsistent. Confusing as to the protocols.

This was my least favorite on this day of tours. It had that old motel smell and feel with the low ceilings, electronic door locks, restaurant dining room, etc. The fellow there was friendly enough but I just got the feeling he was trying to sell me instead of help me.

I lived at Sunwest Village, in the "independent living Villas," for 18 months. During that time it was owned by Merrill Gardens, then Emeritus and now by Brookdale (the corporation that took over Emeritus.) In my experience, it did not matter who owned and operated it, as the behavior and attitudes of the long-time staff continued on the same regardless. As a result, Sunwest is the WORST place I have ever lived in my life. Rather than treating the residents as valued and respected elders who deserve excellent service, many of the staff act as if the residents are their parents or grandparents who are supposed to take care of them. Several staff chronically complain to residents about how overworked they are, and use that as an excuse for not doing their jobs. It is necessary to fight for every service that is supposed to be included in the monthly fee. For example, the "Villa" I moved into was infested with black widow and other types of spiders. My first week there I killed 27 black widows just in the garage! Although the spider infestation presented an obvious health hazard, I had a constant battle with staff to get our place exterminated, a service that is supposed to be provided. Getting assistance from Maintenance was also an ongoing fight, and the quality of the service was hardly worth fighting for. The Maintenance staff flooded half my "Villa" while fixing a simple leak in the toilet, because they had incorrectly turned off the water at the outside main valve! While the buildings look nice, they are old and have not been renovated since being built in the '70s so they need a lot of maintenance, but good luck getting it when you need it. The Landscaping service would mow the lawns on a regular basis but would ignore the weeds growing in the yard. I decided to let them grow just to see how bad it would get and I had weeds that were over 3 feet tall before they cut them down! After Housekeeping would come and do the "light cleaning" (my neighbor called it "a spit and a promise") I would take a wet paper towel and wipe it across the newly mopped floor and the paper towel would be filthy. While I can only write about my own experiences, other residents told me they had the same problems or worse. One thing almost all the residents appeared to agree on is that the food is terrible! It is almost all processed, in very small portions, limited variety, tastes bad and appears to be bad for you. I did not eat any meals for the last year I lived there because I just couldn't stomach the food. Although I was forced to continue paying for meals as Sunwest will not alter the pay structure whether you eat there or not. The person I live with was having chronic extreme gas and horrible diarrhea and the doctors could not figure out why. The day he left Sunwest the problem stopped and he hasn't had a single episode since. The best advice I can give anyone about Sunwest Village is "stay away!"

One long hallway. Residents were much more advanced then my dad. Small activities and eating area.

Under new management, which I hope is a good thing. The marketing/sales is excellent but VERY misleading. Absolutely unorganized facility with poor planning for the move/transition. NO welcoming plans and no one even present on moving day. They did not even have the correct meds. Three days later we found out that one of our loved ones never got her key medications!! Unexcusable. They rated the level of care very low for both of our family members, even after a supposed evaluation. Within the week, they escalated the care level--a "bait and SSwitch" tactic. Things are hopefully improving but Brookdale has been in place for > 6 months and things are still pretty bad.

Did not tour entire property due to assisted living rooms not having kitchen facilities beyond a microwave.

We have had a very mixed experience with Emeritus at West Orange. The facility itself seems nice enough, it is clean and well kept and the care staff are friendly. However, we had a very confusing move-in process. We moved in near a holiday and it just wasn't handled well at all. Things also seem to be very hit or miss with the food, sometimes she raves about it and other times she says it is terrible. It has always been delicious when I eat there, and I can be very picky!

We did not have a good experience with this community. When we moved my loved one in they assured us they'd be able to handle her care needs, however that did not end up being the case. She was not even at the high end of the care that they provide, but they said they did not have enough people on staff to handle her. Based on our experience I cannot recommend this facility.

When we first moved my grandma in 5 years ago we could not have been more thrilled. Everything was wonderful and we trusted the staff. 2 years ago we moved my grandpa in and the staff went above and beyond to ease his transition, however about a year ago the level of care started to decline. Activities would take them out on outings without notifying us so we would come to visit and they'd be gone. [removed] One evening we mentioned to the nurse that we were concerned about my grandpa's ankle being red and swollen, we were concerned about him being unsteady and falling on it, she told us to call back in the morning to speak with the day nurse about it. We had to call multiple times to make multiple appointments in the salon just to get their hair cut once. It is really a shame what this place has become and we removed my grandparents from the facility.