Brookdale

Our experience with Brookdale Robinwood has not been a positive one. I've had issues with both the care services offered, and multiple issues with the billing department. Based on our experience it isn't somewhere I'd recommend.

Not favorably impressed. Apartments very small, halls and common areas not attractive. Grounds not attractive. Very little outdoor space.

I would not recommend this community. My parents lived here and the community was not taking care of them as well as they should have. They thought they would have had more help there. My father has a c-pap maching and needs his oxygen maching and the community did not have either one hooked up for him. The food quality was not very good, was served cold, they ran out of coffee all of the time. The cost was also more than what we had first been quoted.

Things are not going too good at the moment. It has been a struggle at Brookdale. I moved her in one day and by the next day one of the staff was telling me that she might have to leave because she needs more assistance than they can provide. There was an error in communication and I do not like the way that things have been handled there. I don't think things there are like they advertised. They have stretched the truth some. I feel like they are overcharging me and I have a grumble about that. If I to move her it is going to be very expensive, not to mention the extra costs and fees that I have already incurred with the facility.

Depressing. Staff appears to be over worked.

This facility is older and the age shows. I didn’t like the dorm style living. The residents seemed content. The tour was very brief. I don’t think this would be the place for my mom.

My Mother-in-law was placed in this facility in November 2015, Everything was presented as a place where we would feel secure knowing she is in a safe place....well the opposite couldn't be more true! This facility has been run very poorly, there is a high turn over of staff, including the Director (the Fourth in two years). On the weekends there are only two staff members to take care of the whole facility, that is real comforting! My mother-in-law wears a wrist band which has a call button when she needs assistance, well she has numerous times pushed the button and numerous times it either took a very long time to respond or no there was no response at all! She has contacted us at home (thank God we are very close by) and we have had to go over to do the job that the staff should be doing! Oh, and the food at the facility is horrible! Just visit and get the "Real Testimonials" from the remaining tenants (by the way occupancy has dropped and not because the tenant has passed!). Reconsider placing your loved one at the Brookdale West Facility!

I would highly discourage anyone to even consider living here. I have had several friends live at Brookdale over the last few years and I must say this place has gone downhill. The employee morale is at a all time low. Its no wonder the way Brookdale treats their employees. They are not allowed to have friendships with the tenants and the tenants feel if they get too friendly the employees will and have been reprimanded. The units are in very poor condition they need to be remolded and they are notorious for plumbing problems. Worst of all BED BUGS are rampant. They lie to the tenants and tell them they are termites! The food is sub-par at best. I have made several complaints on the behalf of my friends and Brookdale management just reassures me all my concerns will be looked into. STAY AWAY from this place...............

I moved my loved one from here. I was informed that they could care for him through his end of life needs, we were quite unhappy with the care he was receiving.

My loved one has dementia. This facility isn't providing the proper care. They are not doing what we are being charged for and even basic hygiene (washing hands after bathroom or eating) is not being done. My family member is in a wheelchair and need assistance.

It was a short stay for us. It turns out this wasn't a good fit for my loved one. The assessment process leaves something to be desired. It would have been nice if they had been able to recognize that before the move.

The place smelled really bad, very strong nursing home smell. Staff was friendly. Avtivities room was under construction, Computer was not working, was told there was a new one just not set up. Didn't look like things were maintained really well.

Brookdale Torbett adds needs so they can raise the price makes the person more needy. The food isn't bad but by far needs work my mom sits 45 min to an hour at the table waiting to eat. There's no snacks water or coffee afford thru out the day. You eat and drink at meal time. I've called four times to have no one answer. My daughter and I both have walked in to find no one at the reception desk. I am now looking for another place to take my mom. Brookdale Torbett said payment is month to month they now say I need 30 notice would not recommend this place

The management at Brookdale Medford was not good. The caregivers were wonderful but they didn't have enough time for the amount of clients they had. Overall it was not a good experience.

Brookdale East Mesa recently transitioned from Emeritus and there have been issues. They have issues with food. My husband is supposed to be on texture modified diet. They are too lazy to do that so they just cut it up. They expect him to eat it and he cant. They do have a new director and she is really trying. Overall I am not real pleased at the moment. The hardest thing is to get consistently good caregivers. A lot of them are wonderful but it is not consistent. If I knew then what I knew now I would not have chosen this facility. At the moment I wouldn't recommend it.

My sister has been at this facility for just 40 days and I'm getting her out this week. It would have been sooner, but I had to be out of town and had no other option. What I will be sharing first in this review are FACTS. These are real experiences and factual information you can check BEFORE you make the choice of where to place your loved one. FACT: You will see MANY SMILING professionals and be introduced to everyone including the custodian on the day you tour. You will see everything beautiful about the facility, and the professionals that are there DURING THE DAY. You will probably leave with a yummy little treat from the kitchen. What they won't tell you, is that after 6pm.....there is NO ADMIN on duty. IF your loved one sleeps peacefully through the night, needs no attention, never cries out for comfort, doesn't bother anyone for 12 hours....you will love this place, but be aware. At night, there IS NO RN on duty and NO ADMINISTRATOR. There are only "med-techs" which can definitely call 911 in an emergency, but can't even tell the resident what the name of the medication is that they're handing them...yes, really. FACT: There is a law.....you won't be told when you write your check....that allows the facility to dispense medication AN HOUR LATE or an hour early. Never expect it an hour early no matter how much pain your loved one is in and NEVER make a med-tech mad at you....yes, really. FACT: If you request to have a MED-MINDER brought in, which is a locking box that dispenses medication only when it is scheduled, you will be told that "corporate" doesn't allow this at their facility, which of course they don't allow it since you can rent one for $60 per month, but they charge you $500 per month to do the same thing.....only do it LATE ...yes, really. FACT: Unless you are very aware, your loved one may be sleeping on dirty sheets in a room that is rarely cleaned. If you question this, you will be told that your loved one "sent housekeeping away" and "wanted to do the laundry herself" even though she has no detergent and is paying $3000 per month. It will be housekeeping's word against hers and suddenly, housekeeping will start doing their job again...yes, really. FACT: If your loved one takes a perscription that says, "Every 6 hours AS NEEDED for pain", be aware that this means your loved one will HAVE TO REQUEST the medication, even if it's in the midde of the night. Yes....really. Have your doctor write the perscription without the words, "as needed" if you want your loved one to get their medication when scheduled. FACT: It will look like an amazing place when you first tour, and you will see presentations going on, many activities planned, and lots of trips available to Walmart and the Dollar Store, but be aware. If you want ANY kind of actual THERAPY for their brain or body, you have to take care of all of this on your own through insurance and make all of the arrangements. Yes....really FACT: Unless your loved one is mobile and capable, stay on top of their food intake. Room service is NOT an option even if they aren't feeling good enough to go to the dining room and besides, that is where medications are dispensed (even though there is a law against it) just so it is easier for med-techs because all the residents are in one place. Yes....really FACT: If your loved one needs "care" at night, or someone to comfort them, be prepared to hire from the outside. Yes, really. The med-tech informed her of this after saying, "it's not my job". There are supposedly "caregivers" on duty, but they are apparently all VERY BUSY and can only give a limited amount of "comfort". FACT: Blood pressure and other vital signs are only requiredto be done ONCE A MONTH, so that is as often as it is done. Yes....really.....and you are paying at least $3000 per month for, "what is required". Okay, I could go on, and I could also include OPINIONS, but I won't. What I've given in this review are FACTS. They can be verified and proven. These FACTS are what all of us as caregivers deserve to know BEFORE we place our loved one in ANY OF THESE FACILITIES. [removed]

It was not good. She had a terrible experience there. They served her meals in her room, and gave her plastic forks and knives, and by the time they would bring her food it was cold. There was a medication error. There were some ladies that were very good, but there were several that were not very nice. The marketing director Missy, who I loved, has given her resignation. They seem to lose their good people. I would never recommend Brookdale to anybody. It was very expensive. I don't think their med techs are licensed.

It was a very old building and was having problems from time to time with breakdowns and plumbing and electrical work and stuff like that. Parking was bad too. The staff members were good people; accommodating and friendly. I have no complaints except for the breakdown of the building.

There were a few good nurses and staff at Brookdale but not enough to provide consistent care. My father was able to get out twice on what was supposed to be a locked and secure memory unit. Any time any event happened with my father staff would call not so much to notify but to demand we explain how to handle the situation, like we were supposed to address any problems they had with my father. My father was also hospitalized while there due to dehydration and low blood pressure, that should have been monitored by the nurses. Finally though my father was discharged to a hospital they refused to offer any of our money back, and there general attitude, especially of the director was rude and unfriendly. Acting as if my Dad's behavioral problems were a huge imposition on their facility when its exactly what we were paying them for and which they did a terrible job handling. And the last straw was keeping the money that we paid for 12 days of service after discharge. Don't expect your loved ones to be encouraged to attend activities, have their medications adjusted or if they have any behavioral problems for the staff to have any skill at controlling behaviors.

The place just felt dumpy. I couldn't possibly put mom here.