Brookdale

Cannot recommend for residents needing a high level of care. Price not the same as initially quoted and will keep rising without explanation. Facility is extremely understaffed. Care giver turnover is high & they are not properly trained. Typical wait is 30-40 minutes from pushing call button, and have experienced much longer. Rooms are not kept acceptably clean. Upon move in, walls were not painted, and dirty, old cheap carpet (even though bad for wheelchair). Workers have to work when sick etc. I think facility was better in the past, but there is not enough staffing, not enough skilled care givers. Overall poor communication. Focus too heavily on financial bottom line at expense of resident care. There is a class action starting up. Recommend to not sign the arbitration agreement.

Facility smelled of urine we ended up cancelling lunch due to facility not clean buy up for private room

The facility was older and two residents came up to the director while he was giving me the tour to complain about the staff.

The staff wasted our time. Even after a scheduled appointment, we were not greeted. After 30 minutes and upon leaving, the Executive Directed ask if he could help. We were on his white board for his visit. If the sales pitch is bad and not important - either was the care they were going to provide.

They were not prepared for my visit and did not have any important information for me other than basic room tour info. This establishment felt more nursing home than an assisted living community.

please, please the fine print before you move any family member as for the year my husband has been there everything has went down hill. Since my husband has been there we have had to have outside help come in and keep his room clean as he has went 9 days without a sheet change, baby powder left on the floor after shower. crumbs all over the floor and urinals 2 and 3 at a time left just sitting in room. every time I spoke to someone was promised that it would change (never did) also was told that they didn't have a housekeeper and that the RA was expected to do it. this place cost more than any other and the service goes down hill every day. front door doesn't open with auto button most of the time with is a struggle since my husband is in a wheelchair. this company thinks they have me over a barrel as my husband is to sick to move right now but I do keep trying. just please look around before you decide.

As soon as I walked in, I felt uneasy here. There was an elderly woman sitting in a wheelchair right at the front door and she was "crumpled" in the chair and alone. Two separate employees walked passed her and didn't pay any attention to her. I don't think this is going to be an option for us.

Toured facility after Harvey and it suffered flood damage and roof damage. Besides that the facility is not cared for which leads me to wonder about how they care for their residents. I was sadly disappointed.

Under $5k for studio. Very good reviews - target needs for dementia and offer special programs. Memory care only; small shared rooms; community shower for everyone - dated; all memory care

I just took my mom out of here after 3 months. The RN's and a few of the assistants are very nice. The other assistants don't care and I guess hope the next shift does the work. My moms depends were hardly changed, many times I would go in and she was full of poop and felt like days worth of urine, guess that's why we fought UTI's the whole time she was in here. One time she smelled so bad and I found out it had been 3 weeks since her last shower! Needless to say I started showering her myself. Some mornings I came in and she was under one little sheet in clothes not even her pajamas. One time after breakfast I went in her room and checked her bed, it had been all made up and the sheets were urine soaked! It smells terrible! I tried to clean the room and brought in air fresheners but not much helped. The RN's are very nice, but they are not the ones that are caring for your loved ones, the aids are and a large part of them are NOT trained. Sadly one of my moms aids was one with a mean attitude, not how you want your loved one to be cared for. Don't go here.

I have to buy my own toilet paper. This is difficult because I no longer have a driver's license

My friend who stayed here for a short period of time, her experience was terrible according to her. It was mostly towards the staff and how the management handled certain situations. Her housekeeping was not cleaning properly. Per the service that we paid for she is to clean the unit that my friend was in for 30 min. She would only be in there for maybe 10min. My friend would complain to the staff and management and say that she is not cleaning properly, but they wouldn’t believe her. It has gone to the point where staff is saying that she complains a lot and spreading rumors about her. Even the construction workers would act rudely to her. Again, when bringing this to the attention of the manager he would just say something like “Oh, my employees would never say that”. This caused major stress to my friend and if she were to press her button for assistance, staff would either take their time to get to her or not show up at all. I felt like the manager could have handled it a lot better to have done something to satisfy her in trying to make her stay. He didn’t work anything out which was my disappointment.

Director of sales was not available, we toured the Facility with [Removed] who is in charge of the kitchen and meal preparation. Had additional questions that he could not answer. [Removed] was very friendly and did a good job showing us around.

This facility has been below what I’ve expected. I feel like some of the extra services I am paying for, I’m not really receiving. I’m paying for the facility to keep a closer eye on my Mother and I’ve noticed that sometimes she goes a few days without changing her clothes. I just think they’re not on top of things like they should be. There is also a medication my mom needs to take right before she falls asleep and the staff is supposed to give it to her. Unfortunately, I find a lot of the pills lying around in her bedroom. However, the facility is very nice and accommodating.

I was very unhappy with this facility as well as the director. They faculty was very short staffed and they had to cook, clean, the whole nine yards. The director actually talked down on me as well. For everything you need, you would have to pay extra. For example, if your loved one is incontinent, you would have to pay an extra 300 as well as pay for supplies and laundry was an extra charge. They just charge too much and everything was about money. My Sister would actually try to run away every night because she didn’t like this place. The facility itself was nice and it was cute how everything was laid out. I would not recommend this facility to other families.

We took a tour here, and we were not very impressed with the person showing us around. She just did not seem very professional at all. I did like the idea of being able to see the pastoral view they had from outside of their picture window in the lobby, and I liked that they had an outdoor area for the residents. However, the first impression as well as the fact that they did not have anything available at the time made it not a good fit for us.

I visited Brookdale Altaminte Springs as we are shopping around for my sister in law. I found the facility to be clean, staff friendly and rooms adequate. I am concerned about the security on the ground floor as residents could easily leave through the glass doors and know one would know. Will definitely consider it when the time comes.

I toured here when trying to find a place for my dad and it felt empty. I didn’t really see any residents in the lobby so it felt like no one wanted to socialize and the staff wasn’t really interacting with anyone. No one showed me around and I had to see the activities director. She was an assistant or something and she wasn’t able to answer any of my questions. I went on a Saturday, so I guess they don’t have anyone available. I don’t know if it was the wrong time of day, but there really wasn’t anyone out and about and doing things. The facility didn’t feel cozy. Everything looked clean but I couldn’t talk to any of the residents to see what they thought. I would’ve felt better if I could’ve done that.

I toured Brookdale Beckett Meadows while looking at options for my mother. I did not like this community at all, and would not put a loved one here under any circumstances. The place just had a very sad, unloved feeling to me, and did not give any sort of warmth or comfort. Something about it just turned both my husband and me away from it. I would not recommend it to anyone.

My mom and I scheduled an appointment to come visit and they called us the morning of to tell us that they did not have any rooms available. We wanted to see what they looked like anyway and asked if we could still come by, to which they said okay. When we went, the lady that I had talked to was not there and the person that gave us a tour was not knowledgeable at all about the type of care that my dad needed (he has dementia). The staff really had no clue as to what redirection meant. They didn’t seem to interact well with the residents that also had dementia. The cleanliness of the facility seemed to be okay. The resident help alarms went off a little longer than we were comfortable with – I think at one point in time there was an alarm that went off for 5 or 10 minutes. My mom fell while on premises and the only thing they did was ask her if she was okay. Had the girl showed up and done the tour with us, that might’ve changed our minds.