Brookdale

My advice is to witness staff Interaction for yourself. Most of the staff is good. One nurse insults and mocks our family member. Administration was notified and ignored the input.

I did not get a good feel when I went in. The person I was to meet with was talking with someone in the lobby I told the receptionist I was there and she told me she would tell the person as soon as she was done talking. I waited a little over 10 min. for the women to finish talking. When she did I waited a few more minutes and then looked around for her when I did not see her I left. It seemed nice from the outside but did not like the overall feeling. The women did call and apologize but I do not feel like returning for a visit.

Everything was what I was looking for until I entered the residences. The living area was too small to be comfortable in. I left feeling there was no value for money here. [name removed]

I found the place to be very nicely decorated, but very high priced. The add ons on top of the monthly rate was way over budget.

This facility appeared to be very old rooms were very small with very small kitchen facility. We were turned off by the complexity of the layout of the facility with it’s many ups and downs. Not to our liking at all.

It took me about one month to get used to how they ran things. I was misinformed about a lot of things prior to going there to live. The kitchen needed a lot of change. They printed out menu's but then when you would go to eat, they changed the menu. When it came to meat they served, it was usually very tough to eat and people with dentures had a very difficult time eating. Their fruit plate consisted of canned fruit like peaches or pears. I needed a shower daily, which I was told would be no problem. But I soon found out, I would only get 2 showers a week. Laundry was picked up once a week and when it was returned, it was not a surprise to get some of it returned with stains from a colored towel that had bled onto other clothes; or have socks that were lost. Amd the most important thing was that many times while I was there when I would call for help I had to wait 1/2 hour or more. I was told someone would be there within 15 minutes. Very seldom did that happen.

I found Brookdale very much to my liking until I walked into the residences. The living space was too small, there was no space for a washer and dryer and the kitchenette was almost useless. Everything was what I was looking for until I entered the residences. The living area was too small to be comfortable in. I left feeling there was no value for money here. [Name removed]

We would not recommend, what was "sold" is not at all what is provided. If you are considering this place definitely get EVERYTHING in writing as literally every "service" is vague (maybe purposely so they can charge more for everything)and what the salesperson tells you is Not what you will get. If your loved one needs extra care hire your own outside caregiver to come in. Huge disconnect here and the "Heath and wellness" director is not only dishonest but is completely disconnected an unaware of the needs of residents, we were not notified of health changes and falls, have to constantly remind them of "services" that are being paid for but not done. Its a full time job here to keep an eye on things and remind care-givers etc of what our loved one needs. This is a place for mobile independent elders NOT for those that need extra help. Also the billing is ridiculously difficult and never right,everything is generic and vague as far as "services" and even the billing dept. admits its very hard to understand charges.

Total disappointment. Arrived for my appointment to find the front desk unattended. During my 1 hour visit at no time did I see anyone occupy the front desk. Employee was unable to answer a majority of my questions. Was not sure if the offered respite care which was my main goal. No onsite skilled care available. Was taken into actual resident rooms without them being present and probably without their consent. I was also shown 3 empty units. Rooms are of adequate size but lack refrigerators. A small dorm size refrigerator is available to all residents to share. The facility desperately needs a face lift. Everything just looks tired. Nice outdoor covered patio for residents to enjoy. Nice front porch with chairs as well. Plenty of activities but schedule posted was of the previous month.

We didn’t move there but stayed for respite care for a week and I would not recommend the place at all.

Just didn’t feel right...common areas are very small and not really any outdoor seating areas...too worried about signing a contract.

This should be advertised as a place for active seniors, it is not for people who need a high level of care although it was sold to us as being able to accommodate. Also they do not communicate issues or problems to family and do not report falls etc. we have to get info direct from care givers who are mostly very good. The director of facility is good but person in charge of Health and wellness which includes all care-giving and med-techs is not capable of this critical position to the point we have lost all trust. We will likely end up leaving the facility because of this. A positive thing here is they allow pets.

The other morning while visiting my mother, I over heard a conversation between one of the caregivers. One was stating she was written up for something in which sounded like retaliation against her for calling corporate. Although I was ease dropping, it sounded a lot like prejudice is formed with the Health and wellness director and discrimination from the executive director. If only this poor woman new what was actually happening to her illegally. So now my concern is with my mothers care. If they are treating their employees in such manner, how are they treating my mother? The personality of the director of nursing is not very exhilarating. Compared to the overly ecstatic Executive director. The caregivers seem to not be so happy. The residents are always asleep in the wheelchairs. Obviously the turn over rate is high because one time I had to wait 10 minutes for someone to answer the room call! The meals are mediocre. I’m trying to prevent my mother from losing weight. She’s a small woman. In the evenings the food looks like slop. I have been looking for other places to move my mother. We will be leaving this community very soon!

Have already looked at this facility & is too expensive & does not allow smoking even outside have to leave the property

Shows very nice. But patient care ,if you have a mom with Dementia the aides do not have the experience to deal with them. If your mom has an allergy to food the aides don't watch what she eats or drinks or care. Also they don't supply lactose free products. They have left my mom in the dining room sitting at a table that was cleared ,sleeping. Breakfast is at 8 am and she was sitting there at 1045 when everyone else was out of the dinning Room. I happened to stop to drop off something when I saw her.The price keeps going up and the care down. I believe there is not enough staff especially on the weekend. Staff also changes often. Laundry is not washed and dried properly. They shrink everything. Also articles of clothing get misplaced all the time. I am looking for another place but it is hard to move her now. Don't bring anyone here with demetia.

Woman giving the tour was abrupt and did not elaborate on anything during a tour. Did not enjoy time spent here. The facility is very nice though and so were the residents who all seemed to enjoy activities. Nursing on site.

There was a strange sweet odor, and the people sitting in the entryway were not [name removed]'s level of engaging

As was my concern, actual activities and facility routines are very different than presented while being wooed. Food quality is in a word, awful. I have made requests for routine maintenance service that have gone un touched. Did I mention that the food is awful??? We were originally told that staff would make food to order when requested... Hah!!No such service. Very disappointed and would not recommend at this point. We've only been there a few months, so something may change...….

Nice place but always short staffed. The price has tripled for my mom in the last 19 months and now has to move out before she runs out of money. The aids are nice but not trained very well, they even hire people that never finished high school. My mom had a stroke and while she was at a rehab center they still charged her for all the extra services we paid for. I understand she had to pay her base rent but for two months she was gone they charged her for showers dressing and grooming delivery of medications she wasn’t receiving, it was an additional $2000 a month. I don’t recommend this facility.

This place was GOOD to years ago, but now i would not recommend it at all!!!! The staff is great!! But must be way under paid? They never have enough help! The food is not that good, they over cook the vegetable to the point you cant eat them!!!!! And the place is over priced!! I would move my Mom out if she would let me? but thinks it would be to much of a hassle at her age? The laundry room is the PITS, old dryers that do not work half of the time, and unless you don"t want your clothes shrunk you better wash them yourself!!!!