Brookdale

We chose Brookedale Enid at the time mainly because of the location. The administration here has been incompetent, they have not been able to deal with the basic of billing. I get a discount through the company I wrk for and it took them 6 months for them to get it applied. My mom does seem to be happy here and care seems to be good, I have not been able to visit the facility so it is hard to rate.

I wasn't impressed with the community. I would recommend finding a different place for your loved one. Due to the pandemic I feel the lock down of the residents was extreme. They wouldn't allow residents to walk the halls. The staff was ok, and the reception area wasn't always manned. We made three trips during move-in and there was no staff, we were able to go right in. The food was unrecognizable. The food quality, and taste weren't good. The housekeeping that was included for once a week wasn't good. There was still dust on the shelves, and the carpet didn't look like it had been cleaned after housekeeping had been there.

When we took our initial tour, and based off the only other time we were able to visit the community was kept very clean and just overall very lovely. However, our one great concern we had, was shortly after our loved one moved in, all the administrative staff we interviewed with left all around the same time. The director, maintenance man and the head nurse all left. There was also a high number of temporary help, so we started to lose confidence.

Brookdale Auburn staff don't take COVID safety measures as seriously as we would like and are largely unresponsive to questions about their operations. We have witnessed one staff member in particular NEVER wearing a mask(???), despite multiple cases of COVID among staff and residents. It is disappointing and terrifying to say the least. This being said, we think highly of the caregivers who work directly with residents and think they are amazing. This review is for administrators and the Executive Director who feel that they can approach health and safety protocols in a lackadaisical manner, putting our loved ones at heightened risk. If you are looking for a facility for your loved one during this pandemic LOOK SOMEWHERE ELSE.

We did not have a good experience with Brookdale Broadmoor. My mom fell and fractured her shoulder and I found out from another staff member that they did not report it or call me to inform me what had happened. I had to find out from my mom what happened. I was not happy with the way that it was dealt with. They were constantly running out of her medicines and they would not inform me and she would go a couple days without them. I would not recommend this facility to anybody.

I was completely disappointed with this place.

It was very "institutional". [nameremoved] and I didn't like anything about it., We did not establish any connection with the staff we met. The food menu looked like hospital food. Didn't like the decor. It was more expensive than the other we looked at. The only thing it had going for it was the one bedroom unit--more space.

The staff members were wonderful, and the rooms were also wonderful. He had a single bedroom that was clean and had a lot of space. However, our loved one was paying a lot of money so we did not feel that we were getting our money's worth.

The rooms at this community were spacious. Our main problem that we had was with the administration staff. They would tell you one thing and do another. Our loved one needed to be moved from independent living to assisted living, we gave our 30 day notice and they still tried to charge us for the 90 days.

The General Manager is not very friendly and rude. Once when I went in to speak to him, he ended up being very rude. He didn't stand up to greet me, or shake my hand. He pretty much told me, go away. The other staff are very friendly in the community. I would recommend others look somewhere else. There was an issue with bugs, and as far as I know it's still a problem. There is a nurse who is just the nicest guy. My loved one, raves over this nurse.

We have seen the list of activities the residents can choose to participate in. When our loved one moved in her room was supposed to be painted and have touch up spots. They charged us for it but ended up not painting it, we were not pleased with it. According to our loved one the food was not that great.

My mother was in the memory care unit, the memory care staff really are not well trained. I could tell just by speaking to the staff they didn't know how to deal with memory care. I would expect the facility would ensure that staff understands dementia, and how it progresses. I was told that my mom would have a phone in her room and that never happened. We were told that by signing early we would avoid any price increases, and they tried to charge me for the time before my mom even moved in. When she passed we were supposed to receive a refund and it was $150.00 short, and we can not get an answer from them. When my mom first arrived her dementia was manageable but the rooms did not have any way to alert a staff member if there are problems. She had to literally yell in her room to get their attention. She was not at the facility at all her last and still charged us. I would not recommend this facility to others.

The daytime staff while the boss is there the staff is great, the evening staff was not good. On paper this community looks like a five star rating, but in reality it is a two star rating. The verbal communication with my family was wonderful. Unfortunately the verbal communication with my loved one wasn't going well, this was due to my loved one's medical condition. There was nothing in writing from the community.

If your loved one is going into hospice I would not go there. I was told that the staff would check in every 2 hours with us and that did not happen.

Beware of this facility, my mom was there for 1 month and they charged us $30,000 for additional care. They hired a private firm to care for my mom at $1000 a day and did not communicate that to me. I would not recommend this facility.

It was not clear to us when we first checked in and moved our loved one is. We were lead to believe the level of care that our loved one needed was going to be provided at this community, which was not the case. Hospice recommended we moved our loved one into a smaller community so she could receive that one on one care, however this community was unwilling to work with us. They did provide a lot of activities for the residents to get involved in, unfortunately our loved one was not able to participate in them.

I would tell people to go someplace else. I hate it here. The community has me on the fifth floor. They have the heat on, and it has been hot outside. I wake up with heat exhaustion. They don't give us anything for comfort. I moved due to needing some additional help. This hasn't been as helpful as I thought it would be. There are too many restrictions because of COVID. I am trying to leave as soon as possible due to the Management Team.

For the amount of money you pay they do not have the quality of care or activities that should be provided look around there are better places around the same price....

We chose Brookdale Dowlen Oaks at the time because of the price. They also provided a higher level of care. They do not offer a lot of activities here. It seems like to the staff members, it is just a job to them rather than really caring about the residents. I would recommend the facility depending on level of care, if your loved one is more independent, I would recommend. If they need more care, I would not.

Some activities they had for the residents were movie nights, painting and art classes. Our loved one didn't always participate in the activities due to her memory, but when we did see the activities it seemed like the residents were enjoying themselves. The food they served was about average. Our loved one had three separate rooms while she was there, the first was in assisted living and it was pretty nice. The second was a shared room which seemed a little cramped. And the third room was in memory care and it was terrible. This is an affordable community if you are not looking to over spend, but this community was understaffed and under trained. It was very rate that you would find an employee there that would put the residents interests and needs ahead of their own.