Brookdale

having been at carriage club providence for years now, we have seen the overall quality of management, services, the facility, and especially the food go so far down that we would move if it were not so problematic and costly. We do not expect any improvement as long as the current manager, who hides in her distant office in order not to mingle with the residents, is till in charge. They bring in new prospective residents but never let them mix with current residents, the majority of whom know what is going on and have many complaints.

Hopefully things are getting better over here but we did not have a good experience in the memory care unit. Based on our experience I could not recommend them.

This property, although one story, was aged and in a location that would not appeal to my mom (across from a water treatment plant and water tower). The units were not priced competitively even with a college alumni discount.

My mother lives there after she came back from hospital. We were told they would need to send in two people to put her in bed and bathroom. The additional charge of $1700 a month for that service 8 months ago . Come to find out they never told staff about needing two people and only one person has been putting her bed and using the bathroom. Been paying 1700 a month for two people and only one person has been doing it. So if you decide to go there watch bill close!!

I wouldn't put my loved one there, during the tour they were cleaning the carpets. The residents were in their socks and no shoes, and seemed to be in a daze, and I didn't care for the layout.

Too old. The apartments are very small and need updating.

Can not accommodate my needs. My legs must be able to bear my weight.

I was not pleased with what I saw on our tour. Everybody was in their rooms. I saw only one resident up and about the whole time we were there. Maybe that was because of Covid, I don’t know. I also thought it was too big of a place for our loved one, that she might get lost. Overall I just didn’t feel comfortable with the idea of her living there.

They have a lot of problems retaining good staff as they don't pay them competitive rates. For example since the COVID lock down ended, they have had to cancel some sit down served meal in the main dining fondue to lack of staff. The dining is one of the key reason they give when enticing you to move in.

When we first signed up they told us there would be a set rate for the room that would never ever go passed that set rate. However they continued to tack on money and fees for services, medication handling and for having people coming in and out. The staff was a revolving door and there was a lack of communication. The price was just outrageous.

I toured Brookdale Central Chandler and the staff were very nice and helpful but I did not like the overall feel of the facility when we walked inside. It was very institutional feeling and it was small so there was just a lot going on at the time.

Our family had an in person tour and this Brookdale was not favorable We really did not like it, and the studio apartment was so small and not easily accessible. There was no kitchenette, the community was not laid out well and we just would not recommend

Older facility - and shockingly RIGHT there with the pricing very similar to other new facilities. Was shocked when I heard wifi and cable would be extra in the room! Rooms were very small! This facility is VERY pet friendly! Smelled animals and "incontinence" upon entering facility. Staff were very friendly, but residents did not look very happy. Too many "red flags".

We toured this community and were not impressed. The staff was not very friendly at all. The community was not very clean and there was no follow-up after the tour.

I toured this facility with my Dad, since he would be the resident. Overall, the facility is average looking. Property sits on 5 acres and is quite large and reminds me of a motel. The housing is on 2 levels, with some having outside access, while others are strictly indoor. The nurses station was on the 2nd floor of the main building, over looking the main lobby. It wasn't easily accessible for the residents. I noticed grime and spills on the menu placeholder outside the kitchen - if this small thing wasn't clean, what else isn't clean? Of the 3 rooms we saw, only one was really nice and that was due to a remodel. The showers in the other 2 had rusted out drains and stained grout or caulking. I detected an odor that was not pleasant (even through my mask). Outside of the in initial welcome to the facility, most of the staff didn't smile, make eye contact or say hello.

In the beginning, it was very upbeat, but as time went on the care was very poor. Communication was ok but there was not enough communication from the medical staff. My loved one was not checking on enough and did not seem to have procedures in place to prevent falls. I would not recommend this community to others.

Tour guide not present and the man who gave tour could not answer any questions. Residents looked lonely and bored. Facilities were basically nice, but somewhat run down and care was not taken with property to maintain a nice environment.

Beware of hidden fees. The day you sign the contract is the day you start paying, not the day you move in. Also, have a clear understanding of all the services they provide, when they provide them, and who to reach out to with questions or support needed or if there's an emergency. When my loved one needed help, most of the time the staff would not provide help because they said she wasn't paying for that help. But it was things like she fell and needed help up. I don't feel like you should have to pay someone to help you up if you fall. She would also push her button for help, and they wouldn't come. Then they would say she didn't press the button. So I'm not sure what was going on there. But it seems like the blame was always put back on her instead of trying to come up with a solution. The maintenance team was very friendly and responsive though. From what we saw of the common areas, everything looked pretty clean, no trash lying around, and it smelled fine. The apartments were a different story. They only cleaned her apartment one time in three months, but it was supposed to be cleaned once a week. Food was suffering as well from Covid. They were still doing meals in to-go containers, so by the time it got to her, it wasn't very good.

The way Brookdale presented itself, this would have been my top pick, but it was the most expensive. The pictures you see online are beautiful, but those pictures are of the assisted living side only. When we went to the dementia care ward, it was not good. It was the worst one of any that I looked at. Brookdale's dementia care unit was very sterile, and looked like a hospital. And the staff there didn't seem as friendly or caring.

Although my experience there visiting a family member revealed that they have wonderful cuisine, fun activities for the residents , as well as they seemed to be pretty clean throughout the building, the med techs and upper management was very neglectful of the residents needs overall. Their requests could be heard throughout the hallways without a diligent rep once by staff who seemed to be ignoring them. The front desk’s secretary was rude and condescending when questions were asked of how the program worked and I personally observed that the care staff was not treated well and was not adequately supported by those whom were in charge. There was an activities coordinator that seemed to enjoy his job and was very loving to the residents though and it was pretty cool that pets are accepted there at the facility too.