Brookdale

I would tell others not to put their family members here. When I was looking into it, they had a great song and dance. But everything they told us has not come true.

A loved one has lived here. Below are my opinion of strengths and weaknesses. Overall the day-to-day experience was hit and miss, and a relatively poor value for the price. I cannot recommend. Strengths: a) Food quality and variety is good b) The transportation to medical appointments was reliable c) Leadership responds to communications quickly Weaknesses: a) Facility condition-simple maintenance items are not addressed (burned out lightbulbs, dirty air intake registers, dirty carpet). There is a hole in the wall and water damage by an elevator. Additionally, they need to replace carpet, paint, and fixtures. b) Staff responsiveness and continuity - Staff change very frequently, and they rely on outside staffing yielding A LOT of inconsistency in delivery, and no continuity of relationship between staff and residents. Staff can be slow to respond when called. c) Lack of quality control - management does not have a way to monitor or control the delivery of services

I chose Brookdale for mom who has some dementia. 3/20-6/21. ~Went thru 2 Adm. Directors & 2 temps in 1 yr. ~Had to pay $[amount removed] for a 24-hr guard to keep Mom in her room for 14 day move in quarantine, I wasn't informed was coming. Statement is never correct. Had to produce cancelled checks, accused of not paying 1 month by corporate, the facility is telling me pay the monthly amount. I paid on time every month! Corporate did find THEIR mistake! ~We said no to covid vaccine. Did sign for the flu vaccine. Gave Mom the covid ANYWAY! ~Mom wears depends. Her garbage smelled of urine. I asked employees to empty more. It wasn't done. Mom & her room smelled of urine. ~ 5 times i couldn't find employees to let me IN/ OUT the locked front door on weekends. No one around. Accidents can happen! ~ $[amount removed] mth for Mom's personal care! ~Moved Mom to a place that has daily garbage and laundry. The personal care $[amount removed] mth Rent is $[amount removed] less. Better care, people around 24hrs. I DID TELL YOU!

We ended up moving our loved one out for awhile, we were not to happy with the care they were receiving especially for the amount of money we were paying. A couple weeks went by and our loved ones clothes had not been washed, there was no communication with the family. The residents had to be lockdown for awhile, and when were finally able to come back and visit our loved one was in diapers and we were never made aware of that decision. Expectations were just not met.

It's a clean facility, and the residents are friendly. A few of the staff were very good, but others were absolutely not good. The care was pretty much non-existent. They didn't contact the family and keep us updated. The cost was high, and we were lied to about what they provided. They could not provide the level of care my loved one needed. If your loved one doesn't need much help, it's probably a great facility. Otherwise, it just was not a good fit for our loved one.

We understand the facility tried different medication to help with our loved ones anxiety, but during the few months our loved one was there, she never achieved the level of comfort due to her high high anxiety. The hospice team that came were trying to be as professional as they could, but the facility was not willing to give our loved one the correct dosage of anxiety medication that our loved one required. We hold no grudges, we are not angry, we do not believe they did it maliciously or out of spite but the statement at Brookdale says to keep the residents comfortable and with dignity and respect, and our loved one received none of that.

We had a great experience in the beginning but as soon as we signed and they moved in, there was no orientation and no communication. Their business negations have a lot to be desired. We just got a notice that the price is going way up and they have only been here for a few months. It is not clear to us how often they are able to raise the prices so we are starting to look elsewhere.

I was so excited for my aunt to move into Brookdale. She had been in a rehab facility after being in the hospital following a fall. She developed pressure sores and we needed to get her somewhere that would take good care of her. Brookdale promised she would be seen by a wound specialist when she moved in. It never happened. After 3 weeks, my aunt was taken back to the hospital where she died from her wounds.

Overall the people living at the community were great, our loved one has a wonderful experience with them and the meals and dining service was good. However the staff obviously like every other place was hurting but because of that they did not seemed tuned in to how bad the outside agencies were that they were hiring, and they did not seem tuned in to what they themselves were doing. The biggest thing - which we caution people who are looking into Brookdale is when they were assessing our loved one they missed some huge key factors that eventually effected the cost dramatically. At the time it felt like a bait and switch, and after speaking with other families there it seemed like a reoccurring theme.

My father is being evicted because they cannot keep him from getting out of memory care. Isn't that one of the main functions of memory care?

Right when we walked in we knew this was not going to be the right fit for mom. It was not homey at all and seemed more institutional.

Things use to be much better than they are at current day. My family member’s room isn’t cleaned well, laundry loses his pants frequently, activities are not happening at all, and I’m told medications are late regularly. My “go to” person to fix things quit and no one else’s seems to want to be bothered.

Our loved one is moving out of Brookdale we are not too pleased. They said that there would be all kinds of activities and there has not been anything. I would not recommend this community for your loved one. My loved one has had two incidents with two other residents coming in her room. One time a resident came in and punched her in the face and another time another resident came in and went into her bathroom. It did not feel secure.

My loved one was in the memory care unit and really did not need that level of care. She needed assisted living instead, and despite our repeated attempts, she never got moved. The memory care residents were mostly herded in wheelchairs and placed in front of TV, totally filling up a room every day, whether they wanted to be placed there or not. They were also lined up in front of the eating area, blocking the other residents. Overall, it was pretty sad. I don't recommend it, especially their memory care.

Our family had an in person tour and the experience was horrible. Everything about it was bad, it was dark and grungy and smelly and the lady we met with said they had a lot of openings available because so many residents passed away from covid. We were very unimpressed.

My loved one lived here for two years and I can not recommend it at all. The rooms (and facility) are outdated, housekeeping is almost nonexistent (not in the budget to hire them full time), the food is redundant (not enough in the budget), and high staff turnover.. not only for the CNA's but the upper management as well. Transportation to medical appointments?? Your loved one will arrive late. Yes there are a few shining stars working there but unless you want to micromanage and incur lots of stress, STAY AWAY!

Some of the caregivers have heart, the activities person is great and the sales person is great. The director over the facility leads a lot to be desired and the engineer doesn’t fix issues that need repair. Lately feels no one is running the place.

Our family had an in person tour experience and we would have to give it a negative. It was more much pricey to other communities we were looking at, but we do know it is skilled nursing. However the room they showed us that our loved one would be moving into, was smaller, no refrigerator or microwave and only big enough to fit a twin size bed.

We toured Brookdale and it was not very cozy, it felt more institutionalized. There was also a couple of issues with ingredients at the time we were visiting that made me uncomfortable.

The community building is very old and . There is no place to walk around outside and it is close to highways. The inside smells like an old building that is musty. There is low ceilings in the community.