Brookdale

Small rooms and was not impressed, and they were more expensive. If a resident needs to be switched over to Medicaid than the resident has to move to a shared room.

I would tell others to spend time with senior leadership to really understand their levels of qualifications for the roles they hold. Also to be able to gauge a real understanding of aging senior adults and what is symptomatic, what is overreaction, etc. All of those things are very important when your family member is not there 24 hours. I think they need someone on staff degreed in gerontology and the science of aging adults because it is a very different population.

I would not recommend Brookdale Olympia East to anyone. Besides a few staff, it was unbelievably inept on every level. I had an Ombudsman and filed a complaint with the state. It was difficult to contact corporate, work with management and even though my Mom has moved from there I'm still having to deal with them. Emphatic DO NOT RECOMMEND!

It was quite a letdown- we are actually going to be moving out. They dropped the ball in so many areas and we were very disappointed. You can't even keep track of management because the turnover was so high. Not one request that I made was addressed the first time, it always took 3 or 4 times. I would not recommend Brookdale Grandon Farms to others. If I would have known then what I know now, we would not have moved here.

They were understaffed, and did not keep up with my loved one. They did not bring meals sometimes. The management was okay, but they really needed more help. The staff was sometimes very impolite. We only stayed here for three weeks. For others, looking into this place for loved ones, if it is still understaffed, do not go here.

I would recommend to others to look at other communities. There is a high turnover of aides, and this isn't always providing consistent care, or housekeeping. The laundry of the residents either ends up with other resident's rooms or in other portions of the community. The personal hygiene care products isn't always getting to my loved one's room. The personal shampoo and other hygiene products aren't being used for my loved one. There were additional care costs added on prior to discussing with the family, and we had to work with the community to get these charges removed from the monthly billing.

I toured Brookdale Lake Highlands, and the facility was very old & looked old as well. When talking to some of the residents it seemed like they weren't as happy, they seemed kind of down. Th staff wasn't as nice either. The guy who showed us around was awesome; but other staff we met weren't as friendly.

I would elsewhere for a place for your loved one. The cleanliness of my loved one's room has never been kept up and there is a smell to it. I have seen some activities for the residents. There have been personal belongings that have gone missing or stolen from my loved one. There has been one thing after another during our experience at Brookdale. During the tour and it was much better, and since moving my loved one into the community it has gone downhill from what I saw that first day. The Executive Director was changed after the first two days my loved one was in the building.

My loved one (LO) lived in the Memory Care side. We started out ok, and then the situation devolved. The good: [name removed] is the sweetest and really tries to find programming that works for the residents in Memory Care. My LO ate great and gained much-needed weight. The bad and ugly: There is high turnover in nursing staff, care staff, leadership, and everyone. Additionally, staff shortages meant that AL staff was shared with Memory Care, and traveling nurses were used frequently. The AL staff were not trained in memory care and tended to struggle. The housekeeping staff was impossible to keep. The care staff was lazy. Daytime staff did not believe in doing laundry, tidying up patient rooms, changing patients' diapers regularly, etc. Day staff did the minimum: medication and feeding. Night staff did much of the work but were limited. This means my LO's room was always dusty, floors were sticky, trash piles, etc. I found dead roaches in my LO's room multiple times. They do not care.

My loved one passed prior to check in and we have continued to check in with thousands of dollars being billed each month to an account that is in probate. Each month it is more thousands of dollars worth of billed; however we haven't paid, as I reach out to corporate, and they tell us not to worry about it and they say the will zero it out. I'm not able to handle this locally. I'm afraid I'm going to have to turn this over to the probate attorney. The marketing director is amazing and is unable to do anything in regards to the billing. The staff I met in person, I would definitely would rate them a 5, and are devoted. The people I have spoken with me over the phone haven't been able to assist me and I would rate them a 1.

I found our tour with Brookdale Admiral Heights to be very poor compared to others that we saw. It was below our expectations.

I do not recommend the community. They are understaffed and they don't do what they are supposed to. Anything you ask the staff to do, they do not respond to the requests of the family. The meals aren't very good, and there is only one option for the residents. The community provides three meals a day. They provide very poor hygiene, dressing, and bathing assistance to the residents. As far as I know the medication management is okay. They aren't able to keep my loved one dry. They can be rough with the residents when they are assisting with dressing my loved one. I have seen other residents leave the community due to the community's issues.

I was a little bit disappointed in the way the operation of the medicine. I received the bill there are items charged to our account that my father never got. If I had been told about it they never would have been ordered. They ordered the ensure my father would never drink the Ensure. There's just too much secrecy about the meds. Three times I asked to pick up the remaining meds and I'm still waiting to get them. And now he died so I have no use for them anyway. Also in regards to the building. I had set up automatic payments get every month I was getting paper bills and past-due notices. I could not get them to take the money out of the account before finance charges were applied.

What is conveyed at the initial consultation is not anything that happened in our experience. It was extremely surprising that the contract and the follow through was nothing as it was proposed. They overrated my loved ones performance and then 3 days later we went to the hospital and when released they did not let her come back. They gave us a partial refund back to us. It was not a good experience at all.

The head administrator showed us a room and there was an odor. We signed up and went back and the odor was still there and they blamed it on us. We tried to move him and they were notified and then they finally were truthful and told us the odor was because it was an old building. The response time from the nurses was very slow. If residents do not eat in the dining room they are fined and those add up fast. The staff were condescending towards my father and he was very unhappy. We were fined for the whole next month after my dad had passed away for medications and things like that. I wish that we would have never put my dad in this facility.

I would be careful placing your loved one in this community. I would recommend you ask specific questions about the level of care your loved one will need. You will need to settle on the care with the community, and make sure they will be able to respond to the care need. Due to the poor experience we will be moving my loved one out of the community.

When we toured at Brookdale Spring Shadows, I thought the facility really needed to be updated. And it was $1000 more a month than the place we chose.

The tour that Brookdale Tarpon Springs gave was fine. But I didn't have a good feeling about cleanliness there, so we steered away from them.

For someone who does not need a lot of assistance this could be a good place for your loved ones. We signed up for the enhanced assisted living and it just did not meet the expectations, it caused more frustrations then it should of

I like it except the food isn't that good. I feel like the food can improve. the people here are friendly and helpful.