Brookdale

I wasn't impressed with the inside or the smell. It was more expensive. They need to remodel the place.

They were ok but not what I expected. It may have been due to my mom's state but they didn't really provide the assistance to her that I expected. Mom was calling all hours. I expected them to have more training to deal with her confusion that first week. Most people were very nice. A few workers actually were heard saying they didn't like their job. Move-in and out were easy. Most of the staff seemed nice and engaging with residents. They seemed to be short-staffed, the "grunts" were stressed and most didn't seem very happy. Most residents seem happy overall.

My Mom had COPD and was on oxygen 24/7. She died of respiratory failure while living at Brookdale. Later, I was reading her journal and discovered she complained to the nurse that it felt like her oxygen wasn't working and she was told that the machine probably needed servicing. No one at Brookdale helped her, they didn't take her oxygen saturation, they didn't call the medical supply company, they didn't set up an appointment for Mom to visit the pulmonologist. Also, they didn't call me so that I could come help. And when she worsened, she was sent to the emergency room in a taxi. They were very pleasant and accommodating when we were touring the place, but after Mom moved in, it felt like they did the bare minimum.

The staff seems to be caring. The maintenance department is in dire need of qualified workers. There have been several maintenance issues with my loved ones cottage. My loved ones toilet has not been flushing for over a month. They have to stick their hand in the tank to pull the flapper. The handle is also broken. These are inexpensive and easy fixed or replaced. There is very long delays and insufficient repairs. These are just some of our dissatisfactions with Brookdale.

I'm very disappointed in everything they told me and what they offered. They have not followed through with anything. When I moved my Mom in the shower in her room didn't work and it took 2 months for them to fix it and she couldn't take a shower but once a week and she had to ask in order to get one. They didn't change her sheets for the first month either until we complained and she has to ask for her laundry to be done. They promised they would transport her to church and have never followed up with that either. Even though I have had to call every week for a month and finally gave up. I have left messages with no return call, so I don't call them anymore. I definitely would not refer anyone to them. I am very disappointed

While our loved one was a resident at Brookdale Skyline they experienced a lot of turnover rate - which we understand is happening everywhere. However there was a lot of miscommunication and a lot of billing issues. When it came to the medical side of things it just did not quite meet our expectations. The apartment our loved one had though was beautiful.

My mom was at Brookdale of Durham for one year and 7 months. The medical staff did not administer medicines properly and the administrative staff was late with every insurance review. The accounts receivable department regularly made mistakes with the billing and overbilled us at least 5 times. They changed the nurse staffing hours without even telling us which made my mother's insurance plan almost void. They allowed me to supply my mom with her own prescription medicines, which I found out later is not allowable by their rules. Both administrators that we had during her stay would very rarely return my phone calls. I had to get in my car and drive up there to even talk to them. Some of the daily staff were rude to me, I think, because I was diligent in asking questions about the way they were NOT bathing her and not administering her medicines correctly. I kept a count of the medicines and some were always missing or they had too many left, which means they did not administer them.

Our family had an in person tour and immediately did not give us a good first impression, it was dark and dirty and needed quite a bit of updating,

All the promises the sales team gave the family didn't come true and the community doesn't follow through with. They sales team lied to get us through the door, once my loved one moved in the staff aren't involved with the family. The family has to continually follow up with the staff about the concerns and questions about the staff. I just wish there was one day I could visit my loved one and not be angry about something here. I have heard all the residents complain about the food when I have visited. My loved one has requested the family bring in food from restaurants around town because the food is so bad. My loved one would prefer to eat door dash food in their apartment than be in the dining room. The activities are held on the second floor and there are several activities for the residents to participate in. I have found the community is trying to get more money out of the family any way they can on additional care services that aren't needed.

The back care staff are wonderful! But communication is very poor. Her hearing aids were lost, inaccurate information was frequently given or conflicting information was given and it was a terrible experience. It is incredible to spend so much money and still walk away hoping that I never end up in a place like that.

My loved one's care is substandard. The cleanliness of my loved one's room is not up to par. There has been times that garbage is overflowing. The floor isn't vacuumed, there is no mopping, or sweeping by the housekeeping staff. The director is very responsive. However, the staff aren't able to go visit my loved one. The community only has 2 staff members to care for the entire population of residents. They are so understaffed, and the community knows they are understaffed. My loved one doesn't care for the food. The meat is hard and tough to chew, and the rest of the food is unappetizing. There are no choices for the residents to choose from, and there is no alternate if the resident doesn't care for the food being served. There was a time the community ran out of food. The community is supposed to have snacks available 24 hours a day for the residents, and the snacks weren't available. However, I saw where the staff conference room had a huge spread of food available for a meeting. This is unacceptable! The activities director is great. She is posting a schedule of activities available. The activities director tries very hard to get the residents engaged in the activities available. I have heard that she will have to go help in the kitchen instead of doing her job. The family is paying for the staff to check on my loved one a couple times a day and this isn't happening.

Labor problems big, director knows nothing about keeping good employees. Very golllllllllmgt but no direction, director has no clue to promote a job well done, can be rated people by just showing up to work, needs more motivation for all ees

We didn’t like this community because it was more of a nursing home/hospital type and we were looking for more independent living, and my mom didn't like that. It just wasn’t a comfortable fit for my loved one and I.

Was very hurt to discover its all about money instead of the persons well being. A family member fell and was injured and not able to return for safety reason. We were told to get her things out immediately since they wouldn’t be receiving any money, due to them no caring for her during that month. Very rude and hurtful comments from a couple of the staff and no interest in how the person was doing in the hospital…

I toured this community. It's beautiful and the staff was friendly. Cleanliness was good. However, I don't feel like they fully disclosed their policies up front. I didn't find out until after my tour that they don't accept unvaccinated residents. Their overall attitude about it felt snarky to me.

Brookdale Broadmoor is not a place I would have anybody I cared about. It wasn’t clean. It was old and dated. The tour guide took us to an area where all the patients were sitting by the fireplace, stopped at little refrigerator, and said, “This is our snack bar.” Inside was just an old cheese sandwich by itself. Overall we hated it there.

The interaction with the staff is okay. They are lacking with the care services. We have not had very good results so a far. They need staff that is more caring, and respond more often to the call bells. Some of the food combinations is unusual. The breakfast is served later, opposed to an earlier time. My loved one is not getting showers as often.

My loved one does not like the food. The cleanliness and the communication, needs to improve. The bathroom could use more cleaning. The staff was really nice. We picked this community because, it was the only location that would take my loved one, according to the level of care that was needed. If your loved one, has early stages of dementia them it's a good facility. They have good activities, for those who are still mobile.

While our loved one was there they could not keep staffing at all - everyone is super great and we did like the attitude of the staff but the director seemed to avoid us anytime we had questions or concerns. The care was not what we expected at all. Our loved one likes the meals and absolutely loved the activities. However our loved one was just not getting medication on a regular basis or sometimes did not get them at all.

This wasn't a great experience for us. Some of the staff were super nice, but the younger staff seemed to always be on their phones and not caring for the residents. My loved one's room seemed to smell a lot of times when we visited. Activities weren't happening, they said it was due to being short staffed. Housekeeping needs improvement. Trash wasn't always collected and laundry got lost often even though it was labeled. I would go to visit and my loved one would be wearing other residents' clothes. I feel like it could have been better for such a small community. Communication with the family was ok. The food itself was ok. When I visited, I would often hear the staff conversations in the hallways and the things I heard them saying were very unpleasant. You have to be buzzed in at the front door when visiting. A lot of times we would have to wait outside for several minutes to be buzzed in because there was no one running the front area. Overall, they don't keep their promises. There are just so many issues. I would not recommend them to family and friends.