Brookdale

1. My mom was constantly sick and in/out of the hospital while she was there. She has not been sick nor in/out of the hospital since she moved. 2. The cleaning service was lacking. 3. The apartment was filthy when we were moving her in. 4. Maintenance did not fix things properly. 5. The billing was terrible upon move out. They tried to assess a late charge when they were behind on some components of their billing, which is not the fault of the resident. 6. I think it may be a good place for some people & even great for others, but was not a good experience for us. 7. She might have had a better living experience on the assisted living side. However, the other issues would have still existed. I still don't know why she was constantly sick there, but as soon as she moved, she was no longer battling severe illness. 8. The resident garden should be wheelchair accessible. 9. They do a lot of parties and celebrations, which are nice. 10. They have happy hour which people seemed to really enjoy. 11. I hear the food is really good, especially if you don't have a limited diet. 12. Lots of resident outings 13. Happy hour is good 14. Happy hour is good 15. It has a pool which is nice 16. Parties, holidays and celebrations they do very well

My father and I were in for a recent tour of facility, while they were accommodating with snacks the woman we met with made my father uncomfortable. She was more concerned with talking about pricing and pushing for a move in then getting to know my father. It appeared short staffed, although they were very welcoming. I do not believe they have housekeeping, the aides also do housekeeping as well as care for the people, which was concerning. I do not recommend. I have spoken with others who have told me they go through management every couple of months, another concern. My father decided he's not ready for assisted living and would not choose Brookdale.

Communication between lead staff and care givers lacking. Activities for memory care poor. Not allowing residents outside in courtyard during day is unacceptable. Bathrooms needed to be updated. Not ideal for residents that use walkers or wheelchairs. Food sub-par. Felt like Grade school meals.

Our family had an in person tour with Brookdale Richland and it was just not going to be the right place for our loved one, it just felt more sterile and we did not see any residents anywhere

Mom was at Brookdale Ithaca for 4 years in both assisted and memory care. The care was fine for most of the 4 years, as long as I stayed on top of them with constant visits, emails and phone calls. Then she got sick and was sent to the hospital. They wanted her to rehab. She did and they still refused to take her back. They said her doctor would decide if she could go back or not, held a meeting without me or the doctor and decided she could not return to Brookdale. The doctor called and said they had nothing to do with the decision. This was after 4 weeks of hospital and rehab. I could have been looking for another place during that time. I had to ask for a written reason as none was given. Then they charged me for 6 days even though they told me I could keep her stuff there until her rehab was done. Their own corporate disagreed and deleted the 6 days. Mom is doing very well, walking and eating in a facility in another state that actually wants her there.

It is currently under staffed. Some staff is friendly, others treat residents with total contempt. The food is very poor quality and sometimes residents are waiting for 45 minutes past the set meal time for their food. Based off of the experience so far, I would not recommend Brookdale Chapel Hill at the moment. We are hoping that things improve once they get the appropriate staffing in place.

When it comes to the cleanliness of the community it is old looking and kind of dark and drab. Some of the staff members were great and others did not appear to be as interested. When it comes to the quality of care again some of the staff there were much more interested in the residents then other staff members. The meals were okay, not spectacular but not awful. My brother was there just for respite care. It was the only place available for respite as we transitioned him into his more permanent placement. Brookdale was not on the short list for placement. Most of the residents were further along in the disease process so he would not (did not) have any peers.

Brookdale charges higher feels for less than adequate care. Sad and disappointing.I would not recommend it. Poor communication between resident/staff/care givers. Inconsiderate staff and often times short staffed. Inconsistent cleaning. Nurses slow to implement care/med changes when notified. Routine health check ups/tests were duplicated unnecessarily on the residents because staff incompetent. No or late response by administrators when complaints filed. Billing was often inaccurate and many requests needed to correct. Problems in most areas of care.

Our family had an in person tour with Brookdale Central Chandler and the lady who was supposed to give us the tour was 25 minutes late and kept getting interrupted and needed to be elsewhere. Also Brookdale had shared rooms and that was something we did not want for our loved one.

I toured with Brookdale Concord Parkway and it smelled and looked pretty rundown in areas. I was just not impressed at all! The people I spoke with seemed kind but they're not the people who will be taking care of a loved one.

Don't go there. It's pretty, and they give a good speech but are not doing what they should to help Mom and they over charge. Charges for every little thing. It's your job; just do it.

It all comes down to being understaffed. Her aids are very nice and competent for the most part, but they are understaffed. Communication between aides and management is very problematic.

Good contact in the initial stages... then my dad passed so then mom didn't have to move from current place...very difficult to get ahold of anyone or any answers about my deposit(we had not moved in). No condolences ... I felt like we really were just a number bringing in money. It was sad and frustrating. I emailed the nurse who did the intake... she said she thought I would be getting my deposit back... gave me another contact, etc... I got the deposit check in the mail.... but it all seemed like an impersonal transaction.

Our family had an in person tour with Brookdale Melbourne and we did not like it at all. It looked dirty. It was dark inside. The staff on duty seemed to spend a lot of time talking among themselves rather than looking after residents. The person that gave me the tour was new and didn't have answers to a lot of our questions.

Our family had an in person tour with Brookdale Novi and we really did not like the place. It was an older facility and the residents were mentally and physically challenged. The marketing/sales person gave us a really hard sale.

The person in charge of the memory care unit told the family that we couldn't keep our PCP and I knew this wasn't true. The staff didn't like the fact that the doctor was running tests on our loved one due to the doctor not changing medications, like the staff wanted. The staff kept a piece of medical equipment to assist my loved one all the time, and the piece of medical equipment wasn't supposed to be used for more than 4 hours at a time. After a fall, the community sent my loved one to the hospital, and they contacted the family. After this incident the community told us that our loved one was going to have to have a personal caregiver to watch them. If this were to happen it would have increased the price substantially each month. The ER doctor got on a conference call with other doctors and all the doctors stated that the incidents didn't have anything to do with the medications my loved one was on. I ended up moving my loved one out of the community to try to assist my loved one further and provide the necessary care. I'm sorry I took my loved one to Brookdale.

Memory care experience started out good but went downhill. Cost more than the assisted living, so we thought he'd get more attention. too few care givers/aides for the number of residents I think. They were always nice people though. But Dad always was parked alone whenever we visted.

I toured with Brookdale Pointe West and did not like the facility at all, it was very old. That was the main reason we did not choose this facility for our loved one.

They did not care for our loved one as they promised they would. The facility is empty most times, and the staff does not answer phone calls. We wish we had been advised not to go to this location.

The staff did ok but the administration was horrible. Just place their loved ones somewhere close to be checked on. My dad fell and broke his ankle there and because he was unable to stand on it they tripled his rent. Hire an administrator that cares about the people not just money.