Brookdale

We picked this community due to time constraints. Not worth the overpriced lack of care. Some of the staff are amazing.

I would recommend Brookdale Germantown, although my experience was not the best. My mother required more care and according to their policy, they should not have admitted her. She had only been there for a week and they were telling me that she was going to have to go to another facility. They were nice but pretty adamant that my mom had to go to the facility that they found a room for her in. We didn't really have a pleasant experience, not terrible but not pleasant.

My mother has been at Brookdale Wornall for more than a decade, since before Brookdale Senior Living acquired the facility. It has not been a good transition. Brookdale looks to pinch pennies where ever it can. The carpets look worn, the woodwork is chipped and needs painting and the elevators regularly break down. The fire and smoke alarms go off so often that the fire department seems to make visits daily -- and most of the time do not think it is an emergency, because it is not. A real fire could be deadly. Security at the front door is inconsistent. Anyone can stroll in, undisturbed. Independent living for my mother was fine and she enjoyed a few of the amenities and liked the staff. But Mom moved to assisted living, and the problems there are profligate. Nursing coverage is spotty, particularly at night, and response times to call buttons are inconsistent. We have to lock up her diapers and wipes because staff "borrow" them for other residents.

As a concerned child of a resident, my profound disappointment cannot be overstated. Our experiences have been nothing short of a nightmare, plagued by medication errors, a consistent stream of administrative and service shortcomings. The billing process took an excruciating seven months to resolve, while the broken laundry facilities deprived residents of essential services for three months. Maintenance requests languished for weeks, and the pervasive odor of urine in the hallways epitomized the facility's apparent neglect. The food quality left little room for quality. Appalling amenities, including broken handicap buttons, unreliable elevators, leaky faucets, malfunctioning washer/dryers, remain unaddressed. Communication with the administrative staff is a challenging ordeal, exacerbated by the absence of after-hours call services, leaving residents feeling abandoned. Reporting conerns only prompted lip service no change. .

Was recommended to us and we live close by. I wouldn't recommend Brookdale.

Most of the staff was very friendly quality of care he did not do anything for my husband no showers no bed baths supposedly activities from what I can tell from the calendar it's okay value for cost not worthy of the cost. I was told for the price of [fee removed] a month he would get two showers a week housekeeping would be there two days a week the care they give him they should have known when he was getting worse whether he got a shower or he was baked in the bed his feet started turning black and nobody saw it supposedly I went up there and saw this myself I was also told that they would take care of his medicines if I brought my medicine up there straight from the pharmacy I still had to buy pill boxes and set them out on his table so that he could take him himself all he had to do was take it to him with either breakfast or dinner with breakfast and dinner and he could take them himself I could have done that myself at home the only reason why I put him in the home other than the fact that I had to have surgery was the fact that I could not lift him and it was hurting my back so bad I had to take pain pills after I cleaned him up and like I said for the cost very very very very disappointed in the service

It has not been what was described. Although we are working with them. I hope it gets better.

It's good with somethings and not so good with others. We picked this community because it was close to my house, clean, and friendly.

My loved one was previously a resident at Brookdale Paddock Hills and the experience was not a good one. There seemed to be a breakdown in communication. If the resident refused to bathe, the staff couldn't make them. My loved one went five days in the same clothes and developed sores. We brought Home Health in to care for that. Then she got Covid and things were terrible for her. It was like moving mountains to get anything for pain. I could get them to give meds while I was there, but when I left nothing seemed to happen. My loved one's ability to thrive went down very fast. We had a sitter for five days who kept my loved one and her bed clean. Talking with the head nurse I was told that she would change my loved one's pain meds from as needed to every six hours, only to fail to let me know that med tech didn't work that night. The sitter called me the next morning to let me know that my loved one started moaning and begging God to help her at 3AM. I have other things, but that is enough. I would not recommend this facility and have a lot of guilt for not taking my loved one out. She went fast at the end.

My loved one was supposed to move into Brookdale Burlington Memory care, but did not end up doing so. After accepting him and me paying, they declined him three days before move in because corporate decided that he was a risk in the future as his dementia may make him aggressive. After that everything was handled very poorly and even until recently. I had a hard time getting my refund. Then they overpaid me and charged me a $[removed] late fee on monies that they sent to me by mistake. Communication was poor at best, I was so disappointed. However, we found another Memory Care facility that worked out for the two months before my loved one passed away unexpectedly. I honestly think that one of the big problems was that they rushed it all. Maybe because it was the end of the month and if I signed everything by 'x' date then I got a better price. So they did the home evaluation before they had me sign the paperwork to release my loved one's medical records and they accepted him and my payment before corporate reviewed.

We have not been impressed with Brookdale Fort Myers. The management is misleading. It was clean for the most part but the laundry would get all mixed up. When you do move, make it the true experience for the patient not what looks good. There was only one staff members that was nice. The care was somewhat where it should be. Activities were not as expected, the patients would just be sitting around. The cost was over what was given.

Based on the experience we have had so far with Brookdale Chanate and the reason we gave them a 2 is because they could improve pretty much on everything at the community

Please fix billing issues!

This has been an underwhelming process with this facility. When we have to ask for the room to be cleaned, laundry to be done, and the correct medications to be administered appropriately, it makes you wonder what we are paying them for if we are doing their jobs for them.

When in a situation needing care for a loved one, with that comes desperation or that is how I felt. In hindsight I truly feel I was pressured to put down a deposit so I wouldn't lose a possible room for my mother. My mother ended up falling and needed care they couldn't provide. We didn't get any of the deposit back. They only care about the money.

I had a family member living there. Their room is spot cleaned but her toilet is never fully cleaned. It is covered in weeks upon weeks of stains! The care management team is impossible to get ahold of. I’ve left numerous messages that are not returned. When I call, I’m told that the cre management team is either on vacation, in a meeting, or not in. When I ask when will they be back, I’m told “I don’t know”. When I have visited, I’ve observed feces on the floor of my loved ones room, and feces on my loved ones pillow! The stench in their room was horrible! BIOHAZARD!! My loved one doesn’t like to shower, like many dementia patients, and they are unable to get them to shower. There are more persuasive ways to get a dementia patient to comply. This facility is extremely understaffed. They have an extremely high turn-over rate. This facility is about taking your money while providing bare minimum level of care.

We toured Brookdale Arbor Place during our search for an Assisted Living facility for our loved one. This location had the highest level of end of life care available. However it also had very predatory pricing practices (hidden point values and no actual answers on how much each service would be), and the sales person kept pushing hard sells. The location felt like a prison, it was very dark and the hallways felt depressing. The food used "proprietary seasoning blends" with no accountability available for food safety for allergens. The quality of the furniture in the public areas was much lower and harsher than desirable.

Initially I was thrilled with my experience. They had wonderful, kind staff and good ratio of staff to patients. Within the last year however things have changed drastically: prices went up but staff numbers went down, and constant turnover...I don't even learn their names anymore. Also, as soon as anything beyond very basic care is needed I am required to pay extra for one-on-one care because they don't have the staff to actually be with the patients. The price is already exorbitant but one-on-one care really adds up each month too. I never see staff in the common areas overseeing patients unless they are distributing snacks or moving them to the dining hall. I get that staff needs to shower patients, do laundry and help prepare for meals BUT their primary job is to care for the patients and the do not have the numbers to be able to make this happen. It's a real shame because it used to be such a positive experience, but now it breaks my heart for ALL the patients whenever I visit.

The staff at Brookdale Green Hills Cumberland are mostly friendly, but not always helpful. It may take days for my phone calls to be returned or they may not be returned at all. I have had a couple of encounters with staff being shockingly rude. The facility is kept incredibly nicely by housekeeping, but the individual rooms are not necessarily. There was something that had spilled on the floor in my parents' room that stayed there for over a week. Communication with the family does occur when there is a major event like a patient fall, but as above, communication is not always returned. And with things like falls, I usually hear about it from my parents before I hear from staff, sometimes pleading with me to help them because no one is responding to their own emergency call buttons. I have driven out there in the middle of the night a couple of times because no one has been responding to them. The combination of movers and interior design was extremely helpful, and they did an excellent job. However, my parents did not have a working telephone for over a month, despite enormous efforts on my part. The meals are excellent quality, but the dining staff has been a problem. Most of them are quite nice, but I had the worst dining experience I have ever had in my life in the dining hall, due to the severity of rudeness that my parents and I experienced. Meals can be brought to the room, but there is an added charge per meal for this, and when that happens, there is no guarantee that the food will actually be brought. My parents have missed meals due to being too ill to go to the dining hall and no one bringing them food or encouraging them to eat. I would not recommend Brookdale Green Hills Cumberland to others.

Wherever you go, ask if you can interview other residents AND a few families too. The Medicare rating isn't enough. We had a lot of problems with cleanliness of Mom's unit, a broken window which still wasn't replaced as of when I removed her from the facility, and above all, poorly trained staff who did not follow the care plan, causing injury to my mom which then required a 13 day hospitalization and debilitating loss of function. Upon discharge from the hospital, she was put in hospice services. Before the injury and hospitalization, she was in assisted living. I chose this facility because the Marketing person, [name removed], was very knowledgeable, nice and helpful, patiently answered all of my questions, gave me a tour the same day that I called, and they had a unit available that had a kitchenette --the only assisted living place of many I checked into that did--and they were willing to accept my mother with a sari-steady. While my decision to move my mom out has been made (the fastest I could get hospice set up elsewhere was 3 business days, moving out on the 4th day) I did hear from the facility administrator and the regional director who seemed to take correcting the problems seriously. I will not be around there to see if positive changes actually happen.