Brookdale

Severely understaffed. Very few of the things they promised us on a regular schedule actually happened. Showers often didn't happen, cleaning the room didn't happen, helping her to meals, etc.

The carpet needs to be cleaned and they are supposed to clean my loved ones room once a week but that happens very seldom. They are always short staffed. They run out of food items all the time. Frankly I would move my loved one, but I don't know if there is any place better. My loved one also does not want to move. I would not recommend Brookdale Arvada based off of the experience, they just keep raising their prices and the services keep getting worse. They are in the middle of a Covid outbreak right now.

Our experience with Brookdale Centre of New England was mostly not good. My loved one was moved to Memory Care, which we were not prepared for and was not the experience that we were sold. They also seemed short staffed.

My experience with Brookdale Allenmore Senior Living has been less than satisfactory with my elderly parent there since 2023. Poor maintenance and follow up on necessary repairs is one reason, and food quality could be better. I believe facility is understaffed and like all corporations more focused on profits than people. Google BSL CA lawsuit etc. for your own education before choosing this facility. I can’t recommend this facility at this time…

Very disappointed.

Our overall experience so far is all talk, things were promised that didn't happen. Our loved ones apartment was a mess. They cleaned it once a week and if stuff was was spilled it was not even cleaned up. Our loved one was not mobile at all and staff left dirty laundry in bathroom, on floor in bedroom. The place was not kept neat and clean. Some of the staff were friendly and helpful. Others were in the wrong job. Short staffed and did not do the things for Our loved one that we were paying for. They made nothing but excuses for the inadequate care. Our loved one like the food. Our loved one did not participate in activities. They are only in this business for the money. Way too expensive for poor care and management of care. I would never recommend this place to anyone.

Our loved one like the layout of the Brookdale Charlotte East community as well as his room. He really enjoyed the meals and the activities they had set up they could work on the communication and cleanliness of the facility.

I wish I could speak highly of Brookdale Spruce Wood, but sadly, I cannot do that in good conscience. Most of the nurses have good intentions, but they are hamstrung by not having enough of them and being forced to abide by rules that in many cases make no sense. The administration has been poor, nothing that some firing couldn't fix and ASAP! Another problem is that "Brookdale" is a huge corporation and it appears that the corporation doesn't communicate well with the individual locations, not a good thing. Before you consider sending a loved one to Brookdale Spruce Wood, ask a lot of questions. How do they manage communication to family and friends of the loved ones? At what point in time does your loved one require more care than they're able to give and you either have to move them or personally hire additional people to sit with your loved one every day? If you move a loved one into memory care and think you're all set, you may be mistaken. There are better places nearby.

Picked it because they said they would give me a discount but ended up not getting it. Then they charged us for things they were not doing.

Nurse was rude, defense, non responsive, was not interested in family needs: had a defensive response to all inquiries. The manager was not terribly effective and deferred to Nurse for almost everything. The rest of the staff and the receptionist were almost all wonderful.

Our experience at Brookdale Kenwood started well. Good care, nice facility, good food. But more people moved in without adjusting staffing. More demands made on caregivers, kitchen staff. Quality of life for residents has fallen significantly. Three things from the last hour summarize current conditions. 1. After 45 minutes waiting for lunch in the dining room, I took my mom upstairs and heated up a can of soup. 2. I learned the Executive Director quit. Sent in her resignation letter and walked out the door. 3. Another new resident was moving in. Brookdale Kenwood has serious problems that need to be addressed. Stop bringing in new people until you get your house in order.

My loved one was previously a resident at Brookdale West Orange. Several messages that I left with the nursing staff went unanswered. The content of these messages was: "Has my [Loved One] returned from the hospital to Brookdale?" The fact that I had to find out from a third party, unaffiliated with Brookdale, that my loved one was demitted- would not be allowed back- several days after my unanswered inquiries with the nursing department was downright disgraceful. Additionally, the only reason for my higher 4 rating in the category of Friendliness is because of the exceptionally warm and thorough orientation and life story assessment provided by [Name removed], Bridge Program Manager. She was very friendly, kind and considerate.

Be very careful of this place. The food and accommodations are average. This is a corporation that will cut costs at every opportunity and will jack up your rates without warning and with no discussion. I am currently being charged for their highest level of service even though my mother was in the hospital and receiving no service. Even though their contract has an arbitration clause they will not honor it and will just send you to collections if you dispute any bill. Be careful!!

We had high hopes when we first moved into Brookdale last spring. The care was excellent. The chef very good, providing meals in a small dining area. We soon learned that the facility had recently been remodeled. More people moved in. Staffing levels did not change. Still more people moved in. Key staff left and they have had difficulty hiring and retaining staff. The admin staff try but are struggling, As of today: The nursing staff is often overloaded making it difficult to meet the needs of individual residents. The dining room is a disaster, with all levels of staff, including the executive director and other admins, helping cook and serve. There are often not enough aides to care for the people in residence. Turnover is still high. Quality of care can be spotty. Main issue? They are continuing to recruit new residents. I would guess the need to fill rooms is coming from corporate offices. But they need to get the house in order before bringing in more people.

We toured Brookdale Tarpon Springs during our search for an Assisted Living facility for our loved one. The sales person was not as welcoming as other places and had negative comments about other facilities and it was just sad and depressing feeling in there. Just not a good feeling. We decided to continue on with our search.

My loved one is currently a resident at Brookdale Troy. He thinks that the place is beautiful. His main complaint is the food (tasteless, not enough fiber) and he does not think that he should be in a place that has mostly memory impaired people. No one talks to him. My loved one has no cognitive impairments at almost 100 years old, is very sharp and loves to have conversations with people. He plans on leaving Brookdale Troy and going home before the end of the year. If he needs to be in a care facility in the future, he will need to be in a place where the residents are not very cognitively impaired and have the capacity to provide company and friendship.

I moved her almost one year ago, but am having to move again because of a 16% increase in rent. Most residents are living on a fixed income and cannot absorb that increase. Brookdale is preying on the most vulnerable population who have the least amount of resources - their elderly residents! There are also other concerns as well, filthy carpets stained and dirty, windows that have not been washed in over a year. The food provided by brookdale is mediocre at best, and looks as bad as it tastes. It is the same food every week. Once you placed your order it takes about 45 mi utes to an hour for the food to come out which is usually cold. You must also inspect your table ware carefully as it often has dried food on it. You must inspect your food carefully as well. The washers and dryers are often not working and there is standing water on the floor. I cannot recommend living here and urge you to search for other accomadations as I am doing. Find one that actually cares about their residents

I didn't like Brookdale....Their staff wasn't the best. The food was not what I would feed to my dogs.The building had lots of issues as well as water leaking all the time.The "activities" for the residents were very childish. And 90%of the residents were "memory care" residents. Only one other resident that was able to engage in conversation with my loved one.

The food is not that great and the service in the dining room is even worse. Residents are left waiting 45 minutes to an hour to be served. They don't clean their rooms weekly as stated in their materials.On the surface, it's a beautiful location on the inside and overlooks a lake.

I thought they would be able to take care of my husband. The sales office does a great job. The unit was a one bedroom with large windows. I knew he loved light. The room smelled of urine all the time. The women who cleaned the floor threw a cup of water on it and mopped it up.Needless to say it was a very poor decision to place him there.