Brookdale

Nice place, clean, food is good but these are creature comforts and it’s not what’s important. The management of Moms medications has been a consistent pattern of failure. She runs out of her meds and then Brookdale blames everyone else, takes no responsibility despite the fact Brookdale has full responsibility for obtaining and dispensing her medications. They just point fingers and make excuses. I cannot in good faith recommend Brookdale Murrieta because of the terribly inconsistent management of Moms medications. This effects her quality of life and could lead to premature death.

Brookdale Destin could be less aggressive and listen better. Our loved one found the staff a little unresponsive when she came to them with concerns. The staff was great, but she found the management quite pushy about signing up to stay loner. Always trying to talk her out of moving ack to her home town instead of stay there. High pressure selling turned her off so she wanted to leave.

Med tech staff does not communicate. Nobody ever answers the phone. They do not do laundry as they should. My mom was in dirty diapers a lot. I had to call 911 as she was severely dehydrated after having explosive diarrhea.

All of these facilities are not perfect but when they tell you certain things will happen make sure you get it in writing. There are times that they forget to do things. ie.. showers, late with meds. I would recommend them but with caution to ask and re-ask. No facility is perfect. When you have a loved one that is used to being on their own and then relying on other people it can be challenging.

I would never recommend. After the new ED started, a lot of staff quit. Meals were awful, never served in time. In room care was spotty at best and cleanliness suffered. I have not been there for a year to know if anything improved after we left.

When we first arrived, the room was filthy. We had to actually clean it before we could move my mother in. She never got showers the first couple weeks she was there then I found out the lady that did my billing and paperwork. It was all done wrong and they wanted to charge me couple thousand more, she was never put on a care plan even though we were paying for it, there was only one nurse name [name removed] that actually did communication with us.and help she was great Other than that you couldn’t understand or communicate with the staff they still owe me money because my mother had to be taken out of there because of an issue with another resident . And my mom was always soaked in urine

If you want clean laundry, you must do it yourself. Nursing is very poor. They "sell" that a nurse is on staff, but she never assesses patients. Aides are highly variable; some are very attentive and caring, instill confidence in in the care my loved one receives. Others are unprofessional, argumentative and lazy. Executive director has variable effectiveness and can be quite dismissive to family concerns.

Get it in writing. No matter what they say, read the brochure and the paperwork. We were told things before the move in that didn't happen or were revoked such as how far they will travel for appointments. Whether it not she could have a pendant. And cleaning the apartment before move in. It became very frustrating. Really now that she's in she's happy. They do lots of fun things and family events. We were just not happy initially.

It's good for very independent people who need little care but becomes very expensive for each aspect of care and the staff is not trained for caregiving. General food service is good but substandard in the dementia unit. Memory care is not well managed.

Tasked with finding a safe place for an elderly friend, I visited a couple of assisted living facilities. I met a temporary director at Brookdale and was basically promised everything we could ask for. Our friend is very Catholic so I asked about Mass (they are next to a Catholic Church). I was told they have a priest and a monsignor as residents and mass is celebrated all the time. This was not true. There is one service on the 3rd Thursday of the month. Next, we were promised an emergency alert for her to wear. It took at least 6 requests to finally get that (and a call to a place for mom). Our friend was very unhappy with the food being served... selections on the menu were often not available, quality of the food left much to be desired. The tipping point was when she was served raw Salisbury steak for dinner. After about 6 weeks, it was decided that she would be better off at home with visiting help to assist with meals, baths, and housekeeping. I can not recommend.

Brookdale alderwood needs to step up their service game .A lot has left wanting when it comes to client care . Management specially show some genuine interest and concern for residents. Visiting faculty once in a blue moon doest’t help.

The staff is very kind, but no one stays for long. The housekeeping is minimal. Available aides are scarce. The unimportant communication is there but getting contacted by the nurses and important people are lacking. The families must stay involved and engaged. Moving in was an easy process. My family didn't enjoy the food at all. They would get things that they didn't order and it took lots of time to get meals. We kept a stocked mini fridge in-suite to make sure that they ate. I could not, in good conscience, recommend this facility without major overhaul and update to staffing.

Most of the staff that was there seemed good, but they were so short staffed that they just couldn't give good care. My mother had finally healed 2 bedsores so we could move her in, but they would put her in her wheelchair and then leave her all day. They rarely answered call bells in any kind of timely manner and many times not at all. With in a few weeks the bedsores had returned and then got infected. She ended up back in the nursing home and died a few weeks later. She wasn't even in Brookdale for a month, but they would not do anything to help with the $[removed] community fee we paid or whatever it was called, which was on top of the monthly fees. I would not recommend this facility... it was definitely in transition as they were bringing in new people to try and fix many problems... I was not there long enough to know if any of that helped. I guess it was good that they knew they had problems though.

It's a beautiful place, but it didn't fulfill all the needs we had. She had issues that the staff were unable to handle. I think they need to be more up front. And just the entrance fee is too high. We told the facility but they could only do so much.

I would not recommend this place for my dog , she deserves much more ! That was our fault , it was not as promised, and we fell for it ! We wrote our check out for $[removed] plus and we were over sold on this company! Hind sight is 20/20 , so it's behind us now ! That's that , the staff is great all of them !. Enough said, and I want it where it belongs, in our past! If anything could be done to save other's then it was worth it to share our experience as described so (gently) our take on this issue ! I hope others can have a better experience!

My mom spent over two years here. She paid for shower assistance twice a week and meds management. She had severe short-term memory loss and was legally blind. Although kind, Brookdale staff, with a few exceptions, don't treat residents as unique individuals. They often don't read menus to blind residents. They skip showers for residents with memory loss who don't want one "right now", although the resident doesn't understand that their next chance won't be for 3-4 days. They often don't notice behavior changes that indicate medical issues in people with dementia. Some activities that should be accessible with low vision are not. Facility maintenance is spotty. No cold water in rooms for a week, entry buzzer that malfunctions leaving residents who return after five waiting until they can flag someone down, and malfunctioning emergency alerts. If your loved one can't or won't advocate for their needs, I don't recommend this facility.

If anyone asks me if they should check out Brookdale Granger I would say no. My family’s experience for past year has not been good. Biggest issue is staff to resident ratio. We were assured when we originally visited and asked for a ratio that they had residents at all level of care but would always have enough staff. This is just not true. It has taken at times over 1 hour to answer the call light to the point that my dad says it is a waste of time to push it as they won’t come. Turns out that the call light in his section didn’t work right for months but even with it fixed supposedly, wait time is over 20 minutes on average. We have reported numerous safety issues for basic care like being changed regularly and just getting a weekly shower to incorrect medication. But when you have 1 nurse and 2 aides to care for over 35 residents this is what happens. They have a lot of staff turnover and good people are driven away by frustration with management.

I was previously a resident at Brookdale Farmington Hills and the atmosphere was sad. I would not recommend this facility to others.

Don't pick this facility for skilled nursing care! Independent and assisted living are lovely and lively; skilled nursing facility is dark, drab and awful. I would never recommend them. We are moving our loved one out.

My loved one was previously a resident at Brookdale Ann Arbor. The cleanliness is very good and seems important to them, along with how things look. They are overly friendly, to the point that lacks sincerity. Meds are not distributed on a schedule and no response to inquiries of documentation of care. The marketing person is truly a sales person and over promised to pull us in. The food was good and my loved one liked the desserts. They lacked participation encouragement for the activities for the residents. As for the Value for Cost, paying for the location not the care. It's just too much money.