Brookdale

I liked Brookdale Chandler when I first moved there but with the new management I felt like it was going downhill. I have to also say that Brookdale Chandler could be a great place with the right staff but many are fed up with it.

It is probably too early to know for sure since my mom has only been there a little over a month, but the facility appears very understaffed. You have to be buzzed in & out as a visitor, & there are times we’ve waited over 10 minutes just to get in or out. They have said it’s because they’re tending to residents in their rooms. There is a common tv area where residents often sit (sometimes up to 10 people) that’s right by the entrance. I find it a little disturbing that these residents are left sitting there with no staff supervision for over 10 minutes. We are paying over $[removed] per month & I feel like the level of care should be higher.

Things have certainly changed at the facility since my family member moved in as a resident. But if I had a better option I would take it. Initially they presented better on the tour. I liked the fact that when my family member was in standard AL room she could have her cat. Big sell point for me and her. Also they have basically eliminated activities for the memory care residents. That wasn't the case when I chose them. But the Director left and now they don't do anything.

They put dad in their memory care section even though he should not have been in there. Was definitely out of place with the other memory care residents. We were told the food would be the same in that section as it was in the main assisted living section but it never was. They told us the building was really set up for independent living previously which is why it was a struggle to place people coming in that needed assistance. We weren't happy and moved our dad to another facility within a month. Could be a fit for someone else, just wasn't for us.

I would not use them, I don't think mom had her hair washed the whole time she was there. They also told me they would give me a menu for me to pick her food out, never happened. She also escaped from the regular unit and wondered next door. Luckily the person called the facility and he came to get her I was 110 degrees out. Those were the major things. I was told she would have a private room didn't happen. Please do what you say to family. I also asked if my brother called to check up on my mom and never got an answer. It was like they told you whatever you wanted to hear to get your business.

The medication is one of the main issues we had with The Heights. There was a time they were going to give my mom my dad's prostate meds. Thank God she was able to recognize it before she took it! Also, there were constant issues with medication refills. Also, communication and follow-up with the head of medication/medical was inconsistent at best. We did not feel accurate/current information was being recorded and maintained.

We fell in love with this place at first glance but then our dad wasn’t being showered, clothes and room not cleaned. He didn’t like the noisy roommates they paired him with. You would think for the crazy cost he would have his own room. Seven thousand + per month. We got a surprise “back payment” bill of thousands because they said they made an error on billing for six months prior. The sales person was fantastic but this is a business first and a care facility second. It looks cute but not at all up to standards we were sold.

My mom's room consistently has a sewage odor. Everyone seems friendly. I picked my mom up for dinner last night and her hair was FILTHY again. Food is just terrible and I haven't met with anyone who is happy with the food. Mealtimes are not looked forward to nor are they enjoyable. The activities seem well-planned and fun. The value we were quoted when moving her in vs. the value we are getting now for the above ratings isn't there. Also, the front desk phone hasn't worked for weeks, and that should not happen.

Felt rushed in to do paperwork and have them take my money and he didn’t move in for a month after I was financially responsible. I think they could use a few more staff members And felt I was charged for services he wasn’t receiving

We were very excited about getting our aunt into what we thought would be a great place. She has Lewy Body DEMENTIA and needs alot of care. Unfortunately we ran into problems such as her room not being cleaned and her clothing not being changed each day and then all of a sudden our bill jumped up to over [fee removed] . We were not happy with the care she was getting and made our concerns known. Then we started receiving emails telling us of places that they thought she would be better off. Needless to say we have found her a place were the staff will take better care of her and the price is all inclusive and much lower I did not enjoy going to see my aunt as some of the staff were not very pleasant to deal with. The lady who runs the sales part is very nice and I enjoyed dealing with her. .

I'm afraid my experience was very negative, but that was very much due to my mother not being in a good frame of mind. I would not recommend for someone with limited mobility or serious medical conditions. Nursing and care staff were always stretched thin. It was very painful dealing with them near the end.

When I moved my parents to Brookdale Green Hills, I unknowingly fell for the "chandelier effect." This is where a place looks fancy and beautiful, and is expensive, so you think that it must be a great place to live. Nothing could be further from the truth. Brookdale was a horrible and traumatic experience and I would not recommend it to anyone. My father left there two months and then died. He was unable to pass away peacefully at Brookdale due to poor care. He had to be transferred to a private hospice outside of the facility. my mother lived there five months and then was sent to the hospital because they were unable to care for her. They would not allow her to return unless I enrolled her in hospice, which was unbelievably inappropriate because she did not have a terminal diagnosis. She just had difficulty walking. I herniated a disc there trying to lift my mother when no one else was available to help. I was out if work (as a physician) for a month and had to have surgery. I could have sued them, but I just want to be done. Needless to say, she did not go back. We are now at a different facility is absolutely wonderful and much less expensive. Please do not send your family members here.

Mom has had all her money stolen, her wedding g rings and her entire jewelry box. They did find the jewelry box but all gold jewelry had been taken. After the third theft they told us we could put cameras in her room. Brookdale does not have any cameras in their facilities, nor do they have any outside of the facilities monitoring who goes in and out. Cleanliness: In the beginning I would have said a 5 but now it's more between 2-3 they have had a lot a staff turn over. Friendliness of Staff: Most staff I would give a 3 but there are a few who are a 5. Quality of Care: Mom only needed help with meds up until about a Month ago. Meals and Dining: The meals are the worst. We bring mom groceries weekly for her to eat. Even the staff say the food is not good. The meat is dry and most food is very spicy. Activities: The activity director quit a few months ago and they are in the process of hiring a new one. Value for Cost: average. Her cost went up by [fee removed] last month when she needed help with bathing and dressing after a short hospital stay. Her total is up to about [fee removed] /month.

I'd rate it a 2 because it takes months for any maintenance requests taken care of. Months! They needed a shower bar installed, heater fixed and a key for their garage door. The staff is nice but they don't respond back to messages or requests. I would recommend, but just be aware of the maintenence issues.

Send your memory care candidate's to Charters. We moved there. I would say go to charters living instead

Brookdale pulled out of their acceptance of [name removed] days before he moved in. It was pretty traumatic for me and my kids. We of course didn't move in so i can't speak on some but I thought for size of room, care ratio, etc was good. But since this happened I have heard similar stories about Brookdale a friend's father in law was moved into one of their facilities and they said no after a few months. They were changing management too and didn't tell me when we were touring and they knew. So some red flags I didn't see but the experience helped me when looking for a new facility.

service was very good

Staff needs to be reminded of duties If a client is truly independent and need minimal assistance then I would recommend Brookdale Folsom. If assistance is needed, then no I wouldn't.

I do NOT recommend Brookdale. It was horrible. The sales woman , [name removed], makes a lot of promises that are just lies. She promises catered food to your needs, new theater chairs ( broken) , dog park, and countless other promises. [name removed]- completely unprofessional and speaks about private conversations to staff , non family members and residents. Only admits truth when confronted with facts. The facility is out dated. Front doors haven't worked in almost 2 months. Doors were not locked in the night time. Under staffed all the time I tried to battle with them and corporate on behalf of my mother and a lot of other residents. But- they just lie

The good; medication staff is very pleasant and great to work with. The wait staff in the dining room are also pleasant. The accommodations are as you see them, nice, but not superior. Parking is satisfactory. Close to shopping. The bad; we were mislead during our showing of the property. It was said they had an executive chef and the meals were high quality. It’s a 1/2 step above high school cafeteria food. The only thing they haven’t messed up on was the hamburgers, but it’s also a hamburger. We we told food can be delivered to the rooms. It can but it’s an extra cost and you have to let the staff in the dining room know. So…you still have to go downstairs. The facility was in transition of getting housekeeping. So we went 2 months without housekeeping. If you can’t find a housekeeper, and you’re charging for it. Then you get the owner to clean the rooms for all I care. Or give a refund. Neither has happened. Overall, disappointing.