Brookdale

Her room was never cleaned! Some staff were much better than others. Went in one night at 3am because she could not get help pulling her pants up and she was sitting on them rolled up. Night shift was sleeping on couches in lobby. Quality of care - again some better than others

Basically they put us together with sales pitch. The person that sold us on the place led us to believe things that weren't true. We were told things that were goin to happen but did not. Sales person left a few days later! I believe she new she was leaving but let us believe she was goin be there to help with all she told us would happen. I called to talk with the director several times with text but didn't call until I called ombudsman and he called that same day. I think the ombudsman said what they were trying to do was, An unauthorized discharge. Not sure if that was exact words but close.

When we walked on to tour the memory care facility at Brookdale Geary Street it looked lovely, the residents seemed happy and it felt great. The next 2 mornings after moving mom in were spent in the ER, the second day no one notified us for 3 hours!! Within a short time of moving mom in we realized that the staffing was minimal and that she would not be receiving a pendant that would allow her to call if she needed help. There was a short pull string but their solution to making it long enough for her to reach in bed was trash bags tied to it to a trash bag. When the cord was pulled in error it took over 15 minutes for someone to arrive. Meals were unimpressive. One was a sandwich and huge leaves of boiled cabbage. We quickly pivoted to hospice which was better than depending on facility staff. At the end of her life they were more present and compassionate, one of the nursing staff was with her often. All in all, I would NOT use them again under almost any circumstances.

As a current resident of Brookdale Northwest Greensboro I would say there are some employees who are amazing and love us with all their hearts. And then there are employees that are clearly here only for the money. Unfortunately, that would be some of the leadership in this facility. They get paid an extraordinarily high salary yet treat residences as though we don’t have a brain or an opinion. That is not the case. I am disappointed at how quickly they’re running through my retirement while they scream at me and call me names. In any language that’s called bullying. Thank you very much Brookdale Northwest Greensboro. And yes, I would call that sarcasm.

Administration was not visible unless you specifically as to see some. Gener workers: kitchen, dining room staff were working under poor conditions taking British from residence when issues were not their fault: often items on the menu were not available, many meals salad was not available. Etc.

Don't go there. Food was horrible. Nasty. Gave her foods that was on her list of food allergies. They can improve by actually having activities. Only 1 event while she was there and they cancelled it.

The facility is nice. however, the staff is awful. my mom is no longer there. I moved her in [date removed]. she was not being fed, or bathe, or sheets changed. She went from 135 pounds to 108 in the short time that was there. I was still getting billed for the visiting nurse months after my mom left. They didn't even know that she was not there.

It was a bad experience overall. Doesn't smell good and it's not clean. Some staff are not friendly, some not so bad. The food was bad - it had too much gravy and sauces and some residents get good helpings and others don't. The activities are very good. Not a good value too expensive. Don't have space enough to tell the problems I've had.

The overall experience has been middle of the road. My loved one seems to like meals ok. Activities gets a 1 because they make up a calendar and don't do half of the activities on it.. my loved one has gone down to the dining hall many times to do a activity and no one was there.. this has been addressed and not much has changed. I'm sure it costs what other places do. Yes there is room for improvement especially with their monthly calendar.. they make it up to look good...my loved one has given up on a lot of it...a group of the residents have started to do their own things

We moved my wife to a different facility. Brookdale was overpriced with not nearly enough help. The help worked hard but couldn't keep up. It was filthy, memory care was. The CEO was overpaid with too much bonus money that should have been used for more help. Would not recommend. I just want to stress how hard everyone works. I think the big problem are those that head the corporation.

Do not put loved ones in this facility. They allowed the nursing staff to take(ingest)residents medications and ignored when it was reported. They gave meds to residents that were not prescribed meds. If any complaints were made the residents was kicked out. Multiple employees were family members of the director. Any violations were ignored.. I hope changes have been made since we were dealing with them.

The memory care is nice but they lo-vall to get you in and with in four months our cost had jumped to over [removed] while moms needs had barely changed. When I spoke to other families they said this was the “usual routine” to get you in the door. As an MD and a caregiver I am offended by this practice.

They have a good base, but need to do a better job of managing the residents. If they have a loved one that is calm and content to chill, yes we would recommend them to other families! My loved one was not content with sitting

Hospice team there was amazing! But..... Do not use this facility!!! They are under staffed and staff is unable to care for the basic needs, cleanliness and requirements for family member!

My family member whom I entrusted care to Brookdale Belview is not happy. She has seen so many things in her first month of residence. She has been given pills in a wet glass. I myself was on a FaceTime call with her one evening and mentioned she had pulled the emergency pull cord and no one is responding(20 minutes). I had to call the desk and let them know she needed help. Fortunately this time was not a medical emergency. I called the office in the morning and they did resolve the problem(the emergency cord was not operating! She had just moved in and I would have assumed emergency devices would have been tested. She has told me the food is very salty and the menu is not up to the “dining experience “ as was sold to us on our initial visit.I only hope that staff is better trained, and medical professionals are on site. she tells me that the Doctor only comes once a month. We understood there is 24/7 medical staff on site, not true. Very disappointed.

My uncle was demitted from Brookdale in [date removed]. I was never notified. He had an infection under his leg cast that was ignored for weeks despite the horrible odor and obvious inflammation near the upper edge of the cast. Although I'm giving low numbers I just want to say that I can't speak highly enough about one staff member [name removed] for her friendliness and engagement with learning about my Uncle's story and making a shadow box. I'm thinking that my Uncle's circumstances were probably unique because my stepfather who is "posing" as POA (which my mother, uncle's sister has but can't execute as she is as demented as her brother ) hired a very difficult caregiver to "monitor" my uncle, to check in and make medical appointments for him while he was at Brookdale . In summary I don't want to discourage others from choosing Brookdale if loved ones think it's a good match.

Well it really was quite an awful experience. Although it only lasted a month I would never refer anybody to this place. Supposably they hired more people and changed some rules after we left but there are no activities., there are not enough employees, you can never find anyone to talk to or your loved one for that matter half the time, they keep the doors locked to their rooms which is troublesome to me. I felt they allowed the residents to have too much freedom about the time they get up and the time they go to bed. When you arrive you have to ring a doorbell sometimes waiting 10 minutes to be let in. One day there was poop all over the toilet and when I came back later that day it was still there. HEM took her bed a day early and the staff didn't tell them no so she had to sleep in a chair. Now the positive note I have to say the people that were working were very nice and helpful. They tried their best with the limited amount of people they had which were usually about two to three employees per 30 residents

The front desk staff is fine. The meals are unacceptable, the meal service is very unacceptable. We are providing 1 to 2 meals per day the meals and service is so bad. When first moved in things were pretty good. Since change in managers, it has gone from bad to worse. We are currently seeking alternative housing.

The food was terrible, the care wasn't great, the place needed a good cleaning and new paint and when he passed his wallet was in his pants in the laundry. When we got it back the cash ($[removed]) and his social security card were missing. His ID was still there. We know he didn't need to have cash with him and he should not have had his social security card with him but try and tell that to a man with Alzheimer's.

If I could give the overall experience a 2.5 I would, and I would move them but it would be difficult. Overall it is an ok place to be, they are understaffed and they don't seem to coordinate when one person is in charge and knows what's going on and then they leave for a few days. That person doesn't seem to leave notes for the next people that are in charge .