Brookdale

#1. 2 --everything was good until Mom got sick; #2. 4 --The dining room floor was still dirty several hours after the meal ended 4; #3. 3--staff was very friendly and helpful until Mom got sick then they only spoke to us when we showed up in person. #4. 2--I did not feel that enough was done to make Mom feel comfortable about leaving her room so she stayed in her room all of the time. #5. 3--very helpful when getting us signed up but once Mom got sick there was no contact. #6. 5--Mom seemed to like the meals and snacks. #7. 4--there seemed to be a variety of interesting activities but Mom never participated. #8. 4--we were attracted to Brookdale because it is a smaller facility, much more personal. The rooms were attractive. Very community centered.

When it comes to the activities these are not all inclusive, only select residents by invite. The music programs are live twice a month or TV are just on in the LR. There are no 24-hour nurses. The residents do not receive medication, even prescription medication from 6:00PM-7:00AM. Dining times can become very loud and disruptive at times because of staff having unordinary loud voices.

Fantastic sales pitch indicating that if pt. needed more frequent showers or laundry they would meets their needs. Don't believe it! Delinquent in changing sheets, showering and shaving, missing items from laundry, room not cleaned from urine. No care for feeding; pt. wasted away as no one noticed he was not eating. Complained to Director but nothing changed. Day shift blamed night shift and night shift blamed day shift. Would NOT RECOMMEND this facility!

If we knew what we know now, we never would have moved her there. They do not even answer their phone. They very rarely respond to her requests. They don't put away clothes or clean like they said they would. A few of the staff are very helpful and friendly, but overall they don't seen to care. I would not recommend this facility to anyone.

Value for the money is not even close. We are moving mom to Summerhouse by [date removed]. If you are still self-sufficient, then yes we would recommend this community to other families. If you need lots of care, definitely not.

The price does not reflect the quality of care or availability of staff.

I am not happy with this facility at all. The staff keeps leaving. There are new people there all the time.

Good!

The food was good. The staff changed all the time. I felt that the cleanliness of the room was lacking. But, the main issue I had was keeping my loved one safe. On two separate occasions, males residences entered the room of my loved one. One of the incidents resulted in some major injuries.

I would tell others to investigate any facility thoroughly to ascertain the level of care that would be given and the financial obligations both for the immediate situation and for any future needs. Also, observe the staff that is responsible for care.

Clearer billing, respond to queries, answer or return calls, be compassionate after a loved one passes. My dad was only there for 2 days, so I can't give a good rating on the care, food or activities.

Memory Care is NOT secured, if your loved one has a problem eloping (wanting to leave and wandering off) then this is NOT a place for them. The doors have alarms, but they will not prevent them from leaving. They are not set up to deal with sundowning or eloping - they will require you to hire an independent aide at about $[fee removed]/hour 24/7. Reviewed medications multiple times during my loved one's 1 week stay. I was told they were receiving them on time and correctly. That did not match up with the meds I received back when they passed in the facility. One med was not given at all, another was given incorrectly (1 tablet instead of 3 because they didn't bother to check the dosage of the medication). Their room was not cleaned the entire week they were there.

The care team was great. No follow through on the administrative side. The food was unbelievably horrendous

We did not have a good experience. This is not a good place for someone with more complex medical issues. They need tablets to bring to rooms when delivering medication so that residents know what they're taking. My impression was that staff was getting compensated for recommendations to certain services. Kitchen ran out of basics like cottage cheese and soft drinks. Requests for nighttime help often took a long time or were not answered.

The resident unexpectedly passed away at a nearby hospital. A day before she was admitted I checked on her and she had run out of oxygen tanks that she utilized while going downstairs for meals and other activities. She told me she hadn't had any for awhile so I went to the nurses station to ask why. I took matters into my own hands and called the company myself. Brookdale claimed they had ordered them but the company said they didn't have any requests. The tanks came the next day but she was already in the hospital. When she passed away she had no relatives to help clear out her belongings so I did it myself. There were some heavy boxes and the only thing they offered me was a dolly. No help no nothing no empathy. Furthermore there were oxygen tanks that needed to be picked up and the mattress from her bed. I called the company to let them know but Brookdale informed me that if they were not picked up by the end of the months(which was in a couple of days) she would have to pay an additional months rent.

I do not recommend this place. They were always understaffed. They promised to fix shelves, backed up sink, and issues with roach's and ants that were never resolved after multiple requests. Understaffing resulted in lack of timely check ins with our family when requested. Most of the staff was very kind and gentle and there was one occasion when an employee was very rough with my father in law in front is my mother in law. He was non verbal and grunting from discomfort and despite requests from my mother in law for the woman to stop bc it was hurting him it was never addressed. Dirty dishes were left for multiple days and the refrigerator that was provided did not keep the food cool causing the food to go bad quickly.

My mother went weeks without a shower. Food was high school cafeteria quality. They do your laundry when they feel like it. Rooms were small, amenities? No amenities we were aware of. It was a bad experience and I removed my mother.

The staff is very hard to get ahold of. I was pretty much left in the dark regarding his plan of care. They sent the bill for his stay to his EMPTY house and didn't say anything to me- I was the point of contact for my father. They knew the horrible state of his house when they moved him to Brookdale and left him in that horrible house WITHOUT POWER. And charged $[fee removed] to move a bed, dresser, TV, and large chair. He had no power for a week! I could keep going but you get the idea.

It was not a great experience. We left after my mom was there for only a month. I don't even know where to begin. I could go on and on. From not being able to gain access to the building, we literally sat in the foyer for 20 minutes, trying to gain access, to my mom having medicine in her pockets, on the floor, in couch cushions. To her room being a mess every single time that we went there. Food being left out for multiple days. My mom had one shower in a month. We discussed with leadership over there on multiple occasions, she would blame her staff. Nothing would change. My family would not recommend them to anybody.

I picked them because I thought it looked homey. The facilitator assured us 100% they would have no issues and were equipped to take care of my father. He was there less than an hour and they had us come pick him up but made sure to charge us for services not rendered. I would not recommend to others.