Brookdale

Read the fine print. Get it in writing. Administration needs to be more organized instead of "putting out fires" as they happen. Eliminate the "fires" with set schedules for bathing, cleaning, etc. My parents have gone weeks without someone vacuuming their room. Two weeks without changing sheets. It is ridiculous that we have to ask and beg to get every day things accomplished. Too many workers on their cell phones scrolling

Since Covid hit the facility in April 2024, they lost many competent staff and have not obtained sufficient/competent people. The elevator issue for the six months or so doesn't work even at 50%. In my opinion, I would not keep my Mother there any longer, but we have no other resources

They promise you all sorts of things, but deliver nothing..e.g, they promised me a monitor system for me to wear, but I never got one. I had COVID and was restricted t o my apartment Not one person from management checked on me. Not once.

The ED makes promises that she doesn’t keep. While in her office she is very condescending, making you feel that you’re in the principals office, always fearing that she won’t take care of your loved one unless you pay more money.

My aunt was living there for a short while. When we went to visit her room was not cleaned. The sink and toliet were dirty and she had not had a shower for weeks or a change of clothes. The staff told us she would not let them in her room. Now this is a place where they supposedly knew how to take care of patients with dementia. It turned out the staff rudely told us they were not trained to handle problems. My aunt weighed about 95 pounds and they didn't know how to deal with her. Then they raised her monthly cost to over $[removed]. And they sent us a list of expenses and on the list at least 4 or 5 thing she wasn't even using. We had a discussion with numerous administrators and they promised that they would take good care of her but nothing changed. And then they told us we needed to basically move her else where. So we did.

The facility is nice but aging. Ma agent seems reluctant to spend money needed to maintain or improve. Maintenance is slow to respond to needs of renters to do repairs.

Staff was nice. Management has opportunity for better communication. We felt like we always had to keep on top of everything. If we didn't things wouldn't get done/happen.

The contact and phone numbers for the facility seem to be top secret. I have some important information that I need to share and cannot reach anyone. The emails they use do not receive mail and the phone number or email of the supervisor is not available to me.

During our loved ones time in Memory Care, the level of care has been less than acceptable. Much of the staff speak various languages & have heavy accents. This makes it difficult for residents to understand what they are saying. I even have to ask them to repeat themselves because it is not clear as to what they have said. Staff is either new & untrained, or have been there long enough to be burned out not caring about their responsibilities to the residents. So many issues with cleaning & the quality of food. Most residents go around barefoot & with fithy greasy hair. We've been told that residents can't be made to shower, but what about using a cleansing shower cap or dry shampoo? It's concerning that residents hands are not washed or given sanitizer before and after meals. Is this really the "Brookdale Way" I ask? We are just asking for what is paid for & expected, decent human kindness & care for our family members. I hope Brookdale management will do something to rectify these i

The care is good but the administration is untruthful about Medicaid acceptance. They said they did when I asked before I placed my husband there and when it came time to apply for it, they refused to certify a room for him or move him to one of the four rooms that were Medicaid certified. This resulted in my need to move him to a different facility. Very sad situation.

My friend is now at Brookdale on Santa Barbara in Cape Coral. Myself and three other friends went there to take our friend out for lunch. Our friend looked very unkempt. Her room was a mess, bed not made. I checked her closet because I knew her guardian had purchased new clothes for her when she was transferred to Brookdale. There was not one stitch of clothing hanging in the closet, nor in any drawers! I found the woman who was in charge and told her about the missing clothes and she said she would look into it! My friend was in dire need of a shower and hair wash. Also, she has a roommate who is a hoarder and I personally think her living quarters is a fire trap! This was my third visit to my friend since she was transferred and she is very depressed.

Even though an assessment was done of mom BEFORE we chose to move her there and we were assured they would be able to provide for her care, the staff was not properly trained to handle someone who could not assist with transfer or ADL's; there was no Hoyer lift at the facility to aid in transfer leaving mom bruised at times and us concerned for her safety.

When we were looking for a facility for [name removed] we were told that Brookdale skyline was a Medicaid facility which was a lie. The pain and confusion that [name removed] had to go through to be moved to another facility was beyond compare. I'm very angry with what that did to my brother. I wouldn't recommend that place to anyone.

Staff are friendly but overworked and absent. No one pays attention to food accumulating in my parent's fridge, laundry is haphazard, all her plants died, and there is NO reliable help with her hearing aids. Which is really the main thing she needs. No one is available to slow down and walk with her to meals and they take the easy way out, rushing in with the wheelchair and whisking her to meals. When she fell and was taken to hospital/ER I was not once communicated with with someone from Brookdale. If the paramedic hadn't called it feels like I wouldn't have known. I don't live nearby (3hrs) and I don't trust them to let me know if she is not ok.

I had been a volunteer at Brookdale for over a year before COVID & felt good about it at the time. My mother-in-law was there for about 3 1/2 months before we took her out. She was beyond their ability to care for her and because I had spent volunteer time there I saw the situation and felt they were only seeing her as a cash cow to get a few more weeks of pay from her. At a family meeting with the management after hospitalizing MIL for the second time, they fought to keep her there and care for her. Very much not concerned about what was best for the patient. Family said no and after another week spent in the hospital she went to hospice where she died a few weeks later. There was no way Brookdale could care for her. Also they nickeled and dimed everything and just didn't want to interrupt the money stream. My 96 y/o brother is in a very nice place in Maple Valley that is so much better and about 20% cheaper than Brookdale and about half as big. It's too bad about the way Brookdale has changed from how they were pre-Covid.

My mother had shingles that the in-house nurse practitioner could not diagnose a visit to local hospital started treatment right away. The facility held her pain meds as only on request every 6 hours. When requested it could take 2 hours to get a nurse to deliver meds. We requested 2 hour checks on her and were promised that would be done, there was no follow thru. Fortunately we had family members inside to assist. Residents who can not get to the dining room for meals are served last and many times the food ordered was not delivered they ran out was the excuse example my father ordered fish rice veg and salad. A plate was brought to him with only fish by the time his meal was delivered they ran out kitchen was closed no other food was offered. The is one young girl working the floor alone answering calls, delivering meds, delivering food and assisting with toileting and showering every one on the floor. One nurse covers 3 floors.

I have been out of the country the past 6 months the so had no real direct experience with Brookdale other than knowing it was getting bad. Enough that I authorized a move for her in [date removed]. Based on what I know...Staff turnover was beyond ridiculous from the kitchen staff to management.

While some of my loved one's caregivers seemed have genuine compassion for her situation and seemed to instinctively know how to elicit her cooperation, others seemed to bring out the worst in her while she was living through her own personal nightmare. I'm sure their (caregivers') jobs must be very challenging, their very often rushed and ignorant responses to her were heartbreaking. I thought that because I had placed her in a memory care facility, the reactions to her weird behavior would've been treated with understanding and respect, and that they would keep me in the loop about her behavior and treatment.

They are short staffed...some of staff is impatient with residents..they complain a lot and don't always follow up on grievances. If your loved one needs minimal assistance/help, then I would recommend them. If they need more than that then I would not.

In the three weeks that she has been there, there have been at least four times that she has waited 45 minutes to an hour for a response. Some caretakers have been nice and helpful, but some have told her she needs to stop calling for help so much. The facility has said they are making corrections, but these things should not have occurred in the first place. I do not know why this facility was so highly rated.