Brookdale

The director could spend more time dealing with the residents properly and talking with the residents family when they have questions about their family members that are in there. Too much chaos all the time and the director says she'll be right back but never comes back or just shoves you off to talk with someone else who has no clue what is going on. Food options could be better also.

The place seems badly understaffed. Several times he got stuck on the toilet for over an hour before someone came to help him. We pay for this service. I'm told the food is not good. They recently hired a new chef. The management team either responds very slowly or not at all to emails.

The activities director is amazing. She engages the residents and truly cares. The CNAs also do a great job. However, the nursing directors are not good. They are very dismissive to towards the residents and families.

Overall experience has been very frustrating. One person tells you one thing and another one something else. Mom is having some health problems and I or my brother has had to go there to try to get something done. Administrative staff rate, one of them is rude sometimes. We call there and no one will return phone calls. Mom says the food is ok. Mom doesn't do any activities. Value for the money rate 1. I do not like that they charge extra for every little thing and the charges are a lot. It's ridiculous.

Staff is OK. Some are really good and others aren't at all. Activities are good . Their medication management is abysmal. I had several days where I was given incomplete medication or incorrect doses, and when I opened the my meds they returned to me at the end of my stay they included medication that belonged to another resident. I also found medication on the hallway floor on 2 occasions.

This home had kind and well intentioned staff but they are not equipped to manage the behavioral needs associated with FTD:early onset dementia. Leadership turnover led to inconsistent communication and the team demonstrated low tolerance for expected behaviors such as wandering and spacial and sensory issues. As a result, we experienced additional costs to supplement staffing support that the home was unable to provide. Concerns about medication management were not addressed, and the approach leaned toward adding medications and diagnoses rather than developing a targeted behavioral plan and medication reviews and adjustments.

The food service and food quality have really gone down hill and my laundry went 5 was before it was done by Brookdale as had to do it my self. These are just a couple of the issues, Would I recommend this place? Not to a dying dog. Sorry but I feel things could be 1000% better than they are currently.

We would give it a 2.5. What they could improve on would to have background checks on employees, being more attentive to residents, more variety in meal selection... the list goes on...

My husband was not happy there. I understand the difficulty of being away from your own home, but he needed assistance getting in and out of his wheelchair. When he rang for help, it often took the staff a very long time to respond. Instead of showing understanding, Brookdale complained about not receiving a 30-day notice for his move-out. I told them I could bring him back in his non-weight-bearing condition if that's what they preferred. They eventually refunded part of the month, but only reluctantly. I was very unhappy that his fall-and resulting broken hip-happened because of the slow response times. And for them to complain about notice under those circumstances was extremely disappointing. It also makes me wonder: do they still charge people if they pass away during a prepaid month, or do families receive a refund? [name removed] passed away just over three months after entering the nursing home. He never regained the ability to bear weight. After our experience, I don't know if I could recommend this community to anyone.

It's ok. The food is very blah. I would move him if I could. No wouldn't recommend if you had more money to go somewhere else

What I like the most about the community are the residents, but what they could be improved on would be the meals and how the food is served.

Do your loved one justice & stay away from here. It's not a good facility anymore, very poorly run for price of care. lack of care & staff. The staff seems unhappy to be there & put out to have to help any residents, lack patience

Not sure how this place received such great reviews. My mother had a terrible experience here and was there one month before we got her out. Management seemed friendly and willing to accommodate but it was a different story when we moved her in there. The first incident was when one of the nurses intentionally ran my mom's toe into the wall with her wheelchair. The second was when the same nurse ignored my mom's request to help change her when she had messed her pants in the night. We had to call the facility in the night (11 p.m.) and tell the nurse she needed to be changed. They often sponge bathed my mom and refused her requests for an actual shower but when I asked they said they had given her one. On her last night there, before we moved her out, no one gave her a shower despite my asking several times, and I gave her one myself. There are some good employees there but we dealt with rude nurses and ineffective management. Beware.

I would rate the experience as a 2 for me but higher for others. For the staff I would remark for their attention to their residents and needs, as well as their ability to communicate with them, etc. activities. The apartment was certainly efficient but the cleanliness was a bit off owing to the lack of attention to detail of various problems.

[name removed] is very kind and patient with residents. Many of the staff are very kind and helpful. I overheard the Nurse speaking rudely to a patient because they weren't allowing her to finish a conversation with someone, that's the only time I witnessed any issue with an employee being unkind. Facility is under corporate ownership and if you are paying out of pocket for care, it's very spendy. Care (with room rent) for my relative ranged from $[fee removed]-$[fee removed] per month. Cleanliness of room was lacking. Facility definitely needs to have more focus on daily room cleaning with training in proper cleaning techniques because I'm not sure how often room was cleaned along with floors being washed, it was not often enough. Perhaps they should consider hiring additional janitorial staff and it might get better. They have karaoke and fun activities for residents, they don't just sit around, it's what I like best about Brookdale.

It was not a good fit for my mom. Mom needed a lot of assistance and they did not provide it. She went to the hospital and never went back there. I can't recommend it except for people that are still independent enough to move themselves

I find the staff to be unprepared for the requirements of the job. There seems to be no experience required for the caregivers, nor is there any training. They seem to be expected to learn on the job. There is no specific Memory Care Manager, only an Activities Manager who does not have authority to supervise the caregivers. When Memory Care is at full capacity (15 residents?) there are only 3 Caregivers. Currently, there are 13(?) residents so Brookdale corporate reduced that to only 2 caregivers per shift, which is inadequate at best. It's a recipe for caregiver burnout and quick turnover, which benefits no one. The food is hospital cafeteria quality. Very bland and salt & pepper is not provided. Some times chicken or beef is served in uncut portions when most of the residents are unable to cut it themselves and knives are not provided with their utensils. The cleaning staff fails to sweep the floors inside the closets, much less clean them. I often see dead cockroaches in the closets and in the bathroom. Ants have also been an issue from time to time. The maintenance staff consists of one person for the entire property so he is always busy. It takes multiple requests to have an issue repaired or addressed. At the end of 2024 the corporate office had the gall to send out letters to everyone stating that rent prices for 2025 would be increased by 8-10%, which is unheard of. There are some good aspects about the facility, the grounds are very well kept and the courtyard at Memory Care is lovely-- a great place to be outside that is completely enclosed so it's a safe place for all the residents to be when the weather is nice. The staff is very friendly and helpful, there's just not enough of them. Executive Director ([name removed]) is very down to earth and easy to speak with.

Mom hates the food and rarely eats it. I've eaten there a couple of times and it is bad. Mom has to ask multiple times to get her sheets changed Staff have been very good overall. They are kind and helpful! One thing that is very frustrating is getting in/out of the building especially after hours. I come and take Mom to dinner quite a bit and when I take her back and it's after 6:00 it can take forever to get someone to the door and the later in the evening the worst it is. I've often pulled up and family members were waiting to get in and the same is for getting out if there's not anyone up front. One afternoon me and another family waited for 20 minutes before somebody came to let us out. They had walked the property two times trying to find someone and couldn't.

They were always understaffed. Meals were ok, I couldn't say good. They did have some coloring after dinner that some residents participated in. Our family member was sent to the ER the first 2 mornings she was there, her behavior was what we had told them it would be. We were informed that if we initiated hospice that wouldn't need to happen again so that's what we did and it was best. Prevention measures for pressure wounds were repeatedly not taken. The nursing staff was good in the last week of life.

Either the button they gave her to wear around her neck and push for assistance did Not work or they ignored her. Either is unacceptable.