Brookdale

You get what you pay for, the food is subpar. Caretakers are nice but some don't always do what you request. Would not recommend but not sure if any Assisted Living communities are very good unless you can afford an upscale facility in Newport Beach or South OC.

Many much older female residents (over age 95). Very easy to take care of so my younger brother (age 67) was too much effort. Quickly sent off to geriatric psych ward twice. My brother slept at Brookdale for only 2 nights, but Brookdale took 'rent' for 3 months and does not want to refund any. Told me on [Date Removed] that my brother was not welcome back, then on [Date Removed] still withdrew a full month of rent.

Overall I would recommend Brookdale to others.

The facility could use a good cleaning. There are developmental delayed residents there who are not cared for properly. One that I know personally whose hands are often black with dirt because nobody will remind or help her to wash her hands! Residents need more personal care

It was not great. Smells like pee. High pressure from them to sign in 2 days. I was just doing some research not ready to make a decision yet. The room I was shown was sad and depressing. I prefer not to be contacted.

I feel like the Brookdale staff miss represented themselves in order to have us move in. [name removed], the sales director seems to be the most sincere and supportive while [name removed], the activity director is very nicety (nice and nasty). The dining room staff is rude to some of the residents when they are serving food. The staff will enter my Mom's apartment without knocking first. I put in a maintenance request concerning the outside door near my Mom's room and it has not been satisfactorily addressed yet. I am not very happy with this place but my Mom has made some friends there.

Overall experience for my Dad and his needs would be a 2. Cleanliness - appeared clean but roaches in bathroom - 3 Friendliness - 5, Administrative staff - 5, Food, Dad did not like - 3, Activities - dad was not there long enough to participate. Value - Did not work out for Dad and he had to leave and go to a memory care facility so 1. Spent a lot of money to need to move in less than one month. Families need to understand what assisted living really is and how much independence a resident actually needs. Brookdale did everything according to procedures. I have NO COMPLAINTS with them. The residents seemed happy and well cared for. Dad was there less than 3 days and ended up in the ED because of his speech. They thought he had a stroke. I did not realize I had the option to come and evaluate him and see what was going on before he was sent. After 3 days in the hospital, Dad could not walk when he returned and was wheelchair bound. The fault was on the hospital, not Brookdale. His sundowners and needs had increased after hospitalization and Brookdale could not really offer him what he needed. In on[Dates Removed]

This place is dirty, smells, the food was super gross. For[Amount Removed] and you get feed crap. They also took my husband 's new blanket. All the new sheets that were just delivered. Put in big black market bag in 105. And one of you lazy night shift CNA had the nerve to call me out on why my husband is there. One reason was because [Name removed] convinced me that would be best now. I agreed because he[Number removed] pounds and I cannot take care of him and have had hand surgery. Doesn't my life count. We were so not prepared for what mess we found ourselves in. Good thing I had already had a relationship with. The only reason why I changed my plans and decided to select Gig Harbor, was because of [name removed] friend convinced me that[name removed] would do better at Harbor Bay and not as well at Olympia West. Now West that is a spotless place and always smells so clean. And the food is outstanding. At Harbor Bay there is NO reliable supervision over some of the scary clients. Poor [Name removed] was stuck there for three awful nights. And[Name removed] is starting to thrive in his new community. Will I recommend your services, probably not. Thank you for giving me the opportunity to share our family's experience.

Be mindful of the extra charges they add on for services. We found dressing service was not being provided but we were charged for it. They also said someone would shadow my mother to help her get acclimated and that never happened either. She only lived there a short time after we moved her there from a rehabilitation stay at a skilled nursing facility, but our family was underwhelmed with what was provided to her for the cost.

Apartment size was fine. Very clean units and common area. Rating is low because , even though my sister was interviewed, this was not the place for her. She was not an assisted candidate which could have been established by reading through her hospital record and taking note of her medications. Upon transfer, not all her meds went the first day. One of these was an anti-anxiety and another was a pain killer. So she was not in control and could not be given medication to help because it was not there. She was a 2 person lift assist and yet more than a couple of times no one came to help her to the toilet. I personally noted 3 times when no one came for 20 minutes after her button was pushed. At least 2x she did not get her meal in the dining room. 1x because they gave it to another Person named Patty , though they did bring a meal an hour later when I tracked down staff and explained she had not eaten. The other time, that I am aware of she received salad but no main meal. She was agitated and confused and not an "assisted" candidate. The staff were friendly and seemed to care, her situation was just out of their wheelhouse. So, in my opinion, she should never have been admitted. It seemed a competent home for those in full charge of their faculties, who just don't want to live alone but can be their own advocate. My nephew and I trusted the professionals who said this was a good fit, it was not. She did enjoy the bingo and the trivia game. A nice plus was that her dog was able to visit. So, most distressing was the absence of her medications immediately after transfer, the kitchen staff being unaware that she could not cut her own food and sometimes missed a meal altogether. There were five or so mornings where I would get there at ten a.m. , and she would still be on the edge of her bed in her jammies , I am assuming that when the staff came in to help her , she said , no , and that's where they left it. And those days, she did not get breakfast. Also, 3, the amount of time that it took 4 staff to come answer her call light. So she could get to the restroom was alarming. Yes I said, a couple of times it was more than twenty minutes. I do appreciate that I was able to talk to management and get their side of the story, but each time I felt she was never a good fit for this assisted living center.

The staff is not as attentive as I had hoped. The facility is clean and the meals are okay. But housekeeping tends to be lax and the housekeepers often don't show up when they are supposed to.

There has been a lot of turn over in the 8 weeks we have been there. Their emergency cords in the rooms do not work. They advertised 2x per week laundry and housekeeping, and it is only 1x per week. They are not clear about how their levels of care are defined. Asked for more supervision of my MIL but cant see that in practice. The cost is [Amount Removed] more than initially.

It really really went downhill from the time we moved in. We moved out when they raised the rate and were having major issues. They didn't have any real nurses in staff. Paying for assistance that was non-existence. The value for the money was not there. It has a lot of potential but seems to have a struggle with keeping management and staffing. I had security concerns as well.

Poor management Poor food quality Short staffing

I would not recommend to anyone requiring any type of specialty care. Don't consider them, unless your loved is capable of providing most care for themselves.

Short staffed No monitoring of aggressive patients There should be a ratio of client to aide There is not and it seems like it's acceptable Beautiful place but not enough staff especially at might There are no cleaners to clean the rooms the maintenance person does it when possible I clean my persons room frequently And strip beds because of solid dry urine smell The clothes are not clean enough i take them home and wash them most of the time this are my evaluations which i talk about them not much being done patients pay a lot no cleaning staff They should hire temps when they are short staffed People are friendly very nice kind but management must fix this I must not put my name on this because my family member resides there so i fill in the gap other families cannot For the amount of money to reside there this should not happen No one goes out with the patient when they are sent to the hospital They have dementia they could walk out of a hospital Food is good Entertainment is good No in house podiatrist They have a salon never used Like i said it's beautiful but not enough help Especially at night sometimes patients are sleeping in chairs all around the facility I go late to check on my family member Baths are sporadic Soaked diapers

Overall - memory care staff very attentive and caring - front desk not very polite or helpful - the management staff was uncaring, very unorganized and made no effort to coordinate with me.

Brookdale would be fine for someone who isn't as far along but if someone is aggressive or needs more care they weren't as good. Brookdale was fine when Mom could go to the bathroom on her own. But as she declined and needed more help they didn't do as good and could not handle her being aggressive.

This is some of the things I notice that needs improvement. 1) cleanliness, the dining room tables and chairs need to scrubbed down. The hallway smells very strongly of urine. The chairs in the common areas need to be cleaned. There are stained and smell like urine. 2)over all experience is we were promised the Moon and the stars when we signed the contract, we feel like like we are getting smog and gray overcast skies. 3) They need more help with the patients in the AM when they are getting them dressed and to breakfast and in the evening for dinner and getting them ready for bed. About 1/4 or more of the patients require 2 people and that leaves one person in charge of the rest of them or sometimes no one in the area where the patients are left to wait for there turn. 4)The turnover rate of employees is horrible. I have seen some good people that are caregivers leave the facility,also some residents leave because of what they were told they were going to receive and what they got. 5) the dining room floor needs to be scrubbed and not just water thrown on it and squeegeed up. Use a mop and scrub it. 6) when you are asked for anything from them and they say they are working on it, no follow through. Took me 3 months to get a key for my mom's room. 7)Family members who are there almost every day of the week should have the code to enter and leave the area and not have to ask the front desk or caregivers for assistance. They have plenty on their plates.

Staff - worst was the business office manager. She was condescending and lied. The director was not much better. She must have thought it was her job to tell residents what they were not allowed to do. I don't recall her ever making an inquiry about how it was going. There was a residence council. However, it seemed that any recommendation from the council was dismissed with the reply, that it was not in the purview of the resident council. Even a response like, we considered your request but we are not able l to implement the request because ..... The resident council was dissolved. She treated the residents as if they were school children instead of adult/customers. Food service was poor. Cleanliness - was fair, Mostly because if the person that was supposed to clean your room was out, there was no effort made to back her up. So ones room just did not get cleaned that week. There is a lack of maintenance. It took over 6 months to get a work order completed, and some cases they never got done.