Brookdale

The place was beautiful but the marketing person over promised and under delivered. They were not able to provide appropriate care and unfortunately I wasted a lot of my mother's money. Some of the people were good. The receptionists in particular. And the nurse named Sabine. The rest were not very good at all.

I had a good interaction with the initial sales rep, [name removed], but once he transferred me over to [name removed], it was horrible. She was rude and entitled. After accepting our [removed]k deposit and preliminarily accepting my mom to their facility, she denied my mom a spot after a reassessment because she was a "two person assist." It turns out she is not a two person assist. After 9 weeks of waiting for our [removed]k reimbursement, we still have yet to receive it. Overall, very disappointed with this facility and management.

sale pitch seemed too pushy. if i wanted a "discount" i had only a few days to commit. I felt like i was pushed to make a decision too quickly. My mom was evaluated and lived in the assisted living facility for only 3 weeks before being sent to memory care which then increased her monthly bill from [Amount Removed] to [Amount Removed]. The activities fee is ridiculously expensive and my mom didn't get to do any of the activities. She was sent out to the hospital many times and the last time was for "non compliance" She has dementia, and I was told they could handle it, which they can't. She was only there for 2 days in the entire month of [Date Removed] yet I still had to pay. I would never recommend Brookdale to anyone.

They are to short handed and I'm not sure no proof but my mother walked in just fine and day by day declined , didn't need a walker then started using one , started hallucinating! She just declined way to fast in my opinion and other residence made comments to the same effects of what was happening . Idk just felt something's not right.

My mother in law spent almost 4 months at Brookdale in Brookfield, WI on Woelfel Road in assisted living in the summer of 2025 to fall of 2025. She usually participates in daily chair exercises. There were several activities planned that were cancelled due to lack of staff. Many times, my mother in law did not know about the activities since she was not mobile and needed help with transporting to the activity. Unless we advocated for her, she was not always feeling included. The food was very good. She was given options and residents ate in a restaurant type setting. Originally, my mother in law was placed at a table with 3 other women but after a month she was removed and placed at a table by herself. It was her birthday when this happened. It really bothered her since she was dealing with the transition of moving as well as the loss of her husband from a couple months prior. During the time she was there, my mother in law had lost 10 pounds and received several uti's.

The memory unit reminded me of a mental institution I used to work at. In that unit, I only saw one staff passing out snacks but only one person was getting any. The two units they showed me had holes in the wall. The front part was nice staff was nice but carpet on the floor with my moms Parkinson’s would be a trip hazard.

You'll move your loved one in and 2 months later they'll jack the cost of room and board up by hundreds of dollars. Then let it accumulate without receiving payment for months without saying anything and slap you with a bill for [Amount Removed] and then say they were providing notices in the residents mailbox (which he had no idea existed and when we found out it was bursting full), bare minimum facility, and they know he is struggling to pay and making efforts to pay down the debt that THEY let accumulate, and still slap him with a letter stating he is getting kicked out in 45 days for non payment, without even offering the potential options that the state may be able to help... They said everything you wanted to hear to get you in the door and from there it all goes downhill. The facility itself is very very hands off, room cleaning and laundry 1x a week regardless if they've peed and pooped on the sheets, however my father in law does like it there, because it is hands off. He says they have good eggs for breakfast in the morning... otherwise, I feel like we were and he was taken advantage of by this facility and that no one has any idea what's going on or cares enough to talk to you about your options.

All the people were very nice but the senior living place itself is all single-story units. Everybody has their own roof, it’s 40+ years old and has a tremendous amount of deferred maintenance. There’s water stains from leaks everywhere ice jams outside the landscaping’s been hacked by whatever tree company ever was in there in the past, and I find it extremely hard to get anywhere in the units. They are nothing like ADA compliant whatsoever. They’re cheaper than everywhere else and now we know why.

We are 100% happier at Helping Hands. Not even close. I regret my time at Brookdale now that we've lived at Helping Hands for a couple of months.

They were great before we moved in but haven't lived up to it expectations. The food is not very good and there are limited activities for the people. I've asked my father if we could look for a new place but he wasn't very good at change and doesn't want more changes

When we first walked in, the facility had a chaotic feel, lots of milling around by the few staff we saw, but little resident interaction. My wife used the restroom right off the lobby & stated how dirty it was. She said the toilet was not flushed, the seat was still up, urine all over the toilet rim & some mystery stains on the floor. My sister used the same restroom on our way out. It apparently had just been cleaned & she stated it was still dirty. As we began our tour, we noticed a lot of boxes along the wall next to staff offices. And more boxes along the hallway leading into the residential area. Clearly a sanitation concern & tripping hazard. Our tour guide, [name removed], was nice but seemed a bit anxious. She repeated “we are not perfect, but we try”. That seemed odd to us. In addition, she stated the only reason she has an opening is due to a death a few days prior. Not a comforting thought to a family looking to place their mother. We know this is reality, but …

The staff at Brookdale is not great. The care is not consistent. They misrepresented themselves from the start. I told them exactly what we needed in care for her. It is not being done. She likes the food pretty much. Don't clean room often enough or laundry. They take my Mom in wheelchair to public living area. Park her in front of TV. And leave her there most of the day. Rather than answer her calls to her room. They take forever to take her back to her room after meals. She looks old and haggard just from short time there. I complained about no night time checks or bathroom help. Now they come in every 2 hours and get her up. She's getting no sleep. It's either feast or famine. No one has any common sense or it's retaliation. Don't know which. I've never been rude or belligerent with them. I just expect what we're paying for. There are several aides that are really good. I don't fault them for Mom's care. They just are not trained well. It's managements fault. And there is no consistency with her care. She's has had so many different aides in the short time she's been there. That's not what we are looking for. Consistency is very important for folks with memory issues. Quality of life is very important to us. And she's not getting that at Brookdale Willows. We had a meeting with management. And things didn't really change like they promised.

What they could improve on would be their patient care. They allowed my loved ones diaper wounds to get infected. The amount of money we're paying for them to do these things is outrageous, and for them to fail her in this way is unacceptable. No one deserves to be treated this way, but they especially do not deserve this kind of treatment from a facility who promises care to the level they claim.

The staff used, some of the supplies I purchased for my mother for other patients. Every time mom would fall they sent her to the hospital even if there was no reason, costing me [amount removed]each time, and the hospital would send her right back. The [name removed]community fee is a rip off and non refundable upon the patients death. The overall cost is ridiculous, and the care is not good. They let people in wheel chairs with their head draping sideways, mouth open sleeping in the hallways. The staff does attend to the sanitary needs, my mother had 4 UTI's in 4 months. I grade them F and I strongly recommend any family or friend or whoever to not use Brookdale.

Just did not get a feeling that I wanted to be a part of this community. Not a lot of outdoor space. Older building that needs to be renovated.

They had a lot of staffing issues. They kept forgetting to give [name removed] food Etc. I would not recommend to others.

Couldn’t eat because of the roaches and bugs in my room, restaurant wasn’t much better . The staff was mostly friendly when I did get to see them. However ,they have virtually no working transportation, and I feel captive in my own home

Increase staff in Assisted Living and Memory Care Have a specific staff member doing laundry in Memory Care rather than Caregivers taking time away from resident care in order to do laundry Employ managers who actually care about residents and their families Decrease acuity. Some Residents require more attention than staff can give due to being understaffed

The administration at Brookdale Club Hill were very friendly and answered our questions well when they were showing us around the facility. However, after we moved in they have done almost nothing that they said would happen: No welcoming ambassador No orientation No help with bill information No fall button necklace after it was requested And the most frustrating: No automatic withdrawal has been set up even though we have given them two voided checks and we filled out the form to go along with it. My mom has received two late notices even though she has written them a check to pay for her rent. I honestly would never recommend this place to anyone.

Overall experience was good. Communication was terrible and every time I wanted to discuss issues with the executive director, she was never in the building or didn't return phone calls.