Brookdale

Room/apartment size very nice compared to others I have seen. Staff are very nice. Currently, they are understaffed. My mother isn't interested in the activities. She did 2 paintings which she enjoyed. Honestly, I wasn't clear what services were provided for what I am paying. What I thought was part of normal assisted living then became " add ons". You pay for room + medicine dispensing + escort service.

They don’t do half the thing they advertise. Staff got a attitude, can’t get direct deposit, laundry machine always broke, emergency pull cord was not working, one person tell you one thing and another person tell you something different

The smell is bad. Old carpet in the building that's holding smells, couldn't get anyone to clean the room. Closet was peed in and left after asking three times to clean. The bathroom was covered in urine that you would slide in. Then the top thing was when I moved him, I found out they hadn't been giving him his meds for three months! He was refusing, so they never tried later or a different way to get him to take his medicine and we was never made aware of this. He went into a psychotic breakdown and had to spend a month in a psychiatric ward to get him back on his medication. This whole thing caused a rapid decline in his health and now he has only months to live. I told them why I moved him and they said they would get to the bottom of why he was neglected and I never heard back from them. Very disappointed in their behavior and "professionalism". To add... they charge way more than they should!

Very very unorganized staff staff always calling out so there’s not enough de activities person has to drive for doctors appointments. Now they got rid of the transportation person trying to save money, but we don’t have enough staff.

Our family visited this facility for my grandma. The calendar in the folder of the activities didn’t match what I saw. There was nothing going on in memory care area. Staff was friendly. Nurse was very kind and bubbly. Sales guy was alright he was nice and had some good jokes. I talked to a staff member while my family was with the sales guy. I asked how the food is and the staff member said they don’t feel comfortable providing a statement so obviously it’s not good. I asked about resident/staff ratio they said it depends who shows up but when there is staff it is really good. I asked if the dullness of the activities is normal and they said yes because the manager doesn’t have enough resources and the company doesn’t spend money on activities. I asked about events and I was told it’s very rare now because of costs. Felt very off putting. I appreciate the employee being honest.

They required us to have care that the aids even admitted wasn't needed. We were overcharged tens of thousands of dollars. There were some very nice staff, but others were not pleasant and had attitudes.

Overall, most things are good. However, most of the employees are rude and mean, which has affected the experience. The apartment size is okay.

If you brought any lotion, shampoo, ect even if you labeled it with residence name on it they would take it and it would not land in residence locker. It would disappear and they were very, extremely bad about not bathing patients like they were supposed to… You had a constantly stay on them and they would always blame someone else for the lack of not doing it

Some of the staff were great and some were not helpful at all. They have small activities that are very simple and mom was never interested. The food was fine. Had some variety and always looked appealing. The facility was clean but they didn't clean her room very much. The size of the room was adequate

Staff is really caring. They really enjoy the residence, but they are very slow in time from when we need them. Also, I feel that staff should let us know what is happening with either other staff or residence.

Just know some people are great and others aren't.

Big gap/disconnect between management and care attendants. Activities bad. Food is ok at best. Kitchen supervisor best employee. Cleaning of room is terrible. I have to pay private cleaning service. Room size

I do not recommend Brookdale Willows. Enough said. For someone that doesn't have mobility issues maybe ok. I don't like the piece meal way of paying for care needed. I prefer a set amount monthly.

Poor communication related to family regards their family members reduced food and beverage consumption. It is believed they also have staffing problems. Also a concern for poor supervision of residents, a possible personal safety issue. Trip to the Emergency Room because of poor care - No one from Brookdale followed up with family inquiring about their loved one's health while in hospital. Some believe this resident should not have been accepted to live there in the first place raising questions about the intake process. Caregivers should get more than one opinion regarding the appropriate level of care needed for their loved one.

The people working there were kind, but the quality of care was disappointing. The biggest concern was that needs weren’t consistently met, and it didn’t feel like the level of care matched what was being paid for. The facility was acceptable, and the food and activities were average, but overall the experience was disappointing. It ultimately became clear that this wasn’t the right fit.

Moms not real happy no maintenance man no provided transportation the meals have gotten worse &slow service house cleaning is not efficient really letting me down as well I don't no who to talk to I figure they'll just tell me what I want to hear and I doubt if you can get any results either

Food is not good. It's a bit too institutional for my taste. The place feels a bit disorganized. The size of apartment is fine.

My father is there. I wouldn’t recommend it to anyone. [name removed] is very nice and I love her. But the facility is not nice. Rooms are tiny.

Elevator broken. Long lines. Lots of maintenance people. Not for the elevator. Floors hot in hallway. Rude and not welcoming receptionist. No wheelchair to assist with tour. Residents recommendations not positive. Will not be signing up.

Things not good about our experience; From house keeping to maintenance and losing her belongings that were labeled. In the process of selling my sister's home. I might think about moving her to another facility.