Brookdale

It's very nice but it was more expensive and you really didn't get much more for your dollar. I guess you get a rancho mirage address and you pay premium for that but as far as the facility I was able to find similar services for a much better price.

My mother has been in this community over a year now. It started out great and then they started having management problems. They have had several Executive Directors in the past year and I have noticed that my mother's care has dropped tremendously. My mother has Dementia and cannot remember things. Her bathroom has been a mess recently and things don't seem to be getting any better. Better take a good look at all facilities in the area before coming here.

I had my sister there but she moved out because they raised her rent by $250 a month. That's pretty drastic, especially when you're someone who's living off of social security. They lure you in with a really low rate for a year and then they slam you after that. There have been other people that have moved out too. One of them lived in the same complex as my sister now. I don't have a very high opinion of that place.

Management is severely lacking in regards to ethics, professionalism and integrity. There are virtually no activities and residents are in bed at 6:30 pm.

Overall, I'm disappointed. One reason we went there was that it was less expensive and the appearance looked so much better thatn another place we were looking at. When I spoke with them they gave me a different impression than what is actually happening. I don't mean to be critical but I've spoken to other people that feel the same way. They are understaffed and there is no nurse after 8pm. My impression was that there was someone there 24/7. If something happens then the security guard would have to call 911. We're having an issue with my mother getting a shower twice a day. The people in charge don't stay on top of things. the activities director is very nice but he's also the chauffeur if someone has a doctors appointment. The seniors are waiting for something to happen they're looking forward to it and then it gets cancelled because someone had a doctor's appointment. They need to hire another person to do that. Things are getting a little bit better but I think it's just becasue they see me. They are cordial but you get the sense that I expect too much from them. I'm looking at other places for the future to be perfectly honest.

My mother had rather complex medical needs, but the staff at Emeritus assured us repeatedly that they could handle her needs. On her first night there she had a hypo-glycemic episode. They tried to feed her, but did little to raise her blood sugar to an acceptable level. They did not think to give her sugary fruits, juices or regular soda. On the second night she had another episode, but it was handled slightly better. On the third night she fell out of bed and was hung up on the wheelchair that a staff member had placed there on the premise that it would keep her from falling out of the bed (she was a known fall risk). She was brought to the hospital for her injuries and kept because she had a UTI and was dehydrated. My mother passed away that evening of unrelated causes. The facility is beautiful and the staff very friendly. However, the nursing staff was inept and had me concerned from the first day. I would not recommend the Emeritus to anyone with serious medical conditions or more than minor care needs.

The room she would be staying in was very depressing. It had dark floors and the walls were painted in dark colors. Just wasn't very warm and inviting. The staff was very friendly and informative. There dining is setup 7 am to 7 pm and is restaurant style so you can order off the menu and they have server that are there.

We thought this place would be the answer to our mother's needs, but what was presented to us upon touring and discussing services, we were sorely disappointed in the level of care Mother received here. We had to move her back home after only one month here.

My elderly parent was at Emeritus at Brighton for just over a year. Housekeeping was very poor in the apartment. No furniture was ever moved to clean underneath, nothing was moved for dusting, moping, etc. It was as if they only ran thru the 'middle' of the rooms. Wouldn't do dishes or vacuum under the bed, easy chair, etc - although they changed the bed linens. I don't see how anyone could overlook all the debris on the floor around the bed/chair. Phone calls requesting clean up after spilling coffee, water were ignored. Maintenance didn't do anything about noisy spigots, heat/cooling issues, foggy windows/doorwalls. This is an older facility and they have steam heat which they turn off at night so there's no hot water at all after a certain time at night. Hallways are dark and are lit only by electric lights. Management basically ignores complaints/issues with transportation problems. They told me when I was first interviewing that 'there is a lady with a car who will take your parent anywhere they want to go for FREE' - doctor or dentist appointments, beautician, etc. - within reason of course. Unfortunately, there was no such service whatsoever of this type. A bus was available that went on a schedule and would not allow electric mobility devices on board. Needless to say every time there was any kind of appointment (doctor, dentist, haircut, etc) I had to leave work to drive to Brighton to take my parent to said appointments. My parent was very unhappy and depressed here. The food was not as expected and was too expensive. Minimal activities, no exercise room. Overall a disappointing experience so we moved my parent to another location.

I don’t usually send negative reviews but I got my mother out of there after three weeks. The sales agent promised help in guiding me through the process which never manifested after calls and emails to her. The staff was negative and only one person helpful And her suitemate was out of control and nothing was done about it. The experience was awful.

I feel that we were given an inaccurate view of what it would be like to live at Brookdale. I have not received the level of care that I pay for. I have not received the housekeeping that I paid for. I have not received the help from the maintenance that I get promised. I don’t understand all of the rules that I am to follow. I can see where there is potential for a terrific place to live but with the current staff, it just isn’t happening.

We hardly ever eat in the dining hall. The food is mostly pre-packaged and of very poor quality. They put fancy names on the food that do not really help. We also live in a cottage with a very sloped driveway that is going to be very dangerous come winter.

The potential resident didn't want to see the facility so I only saw the demo room for Assistant Living. I didn't see any nurse's or nurse assistant present. I didn't see the eating area or anything else about the facility. What small portion I did see, seemed to be clean. I did see a group of senior's in an area not sure what they were doing or if it was some type of activity or a meeting. Overall the room was very nice, but not interested.

They were unprepared and couldn’t answer basic questions, even after confirming the appointment with me three times. There was no staff in the memory care unit.

Brookdale Senior living didn't turn out to be the place that I thought it was. They were very understaffed and you couldn't get anybody to return phone calls, on weekends you couldn't even get someone to answer the phone. Sometimes my mom didn't get her medication till late in the day instead of first thing in the morning, she hardly ever got the showers we paid for unless I called sometimes a week to ten days between showers. Turned out it wasn't a great experience. I think I would've picked somewhere else if I knew this how this place operated. The billing was always wrong and you couldn't get anyone on the phone to address the problem, I'm still trying to fix incorrect billing from January forward.

Food is sub par and when you ask for another item that is on the menu as a substitute they become upset and rarely do you get it. Servers are pleasant but kitchen staff is abhorrent. Call button pressed and no one came. Resident called family and family called staff Resident was in the floor for an hour

Communication from the team is horrible. They don't call back or follow up from questions unless they are the ones that need information. They increased pricing on care services without notice. When I told them no one notified me, I was told they couldn't reach me. No one called me and once something is invoiced, they won't remove it. They make you pay and then will credit the next month. These are high dollar amount charges and it's not fair to make people pay for things they didn't receive. Most of the nurses are dismissive and care is lacking.

Some aides were wonderful and others not very nice. Food was good. Room was small. My moms needs were beyond what they could handle which was half of the issue.

The facility will do for now, but it is definitely not our top choice for my dad. I feel that people overstep or are slow to respond to our needs. One time my daughter accidentally clicked my dad‘s emergency button and it took somebody 20 minutes to come in and check on him in the room. I don’t think this facility is top of the line but the price is good.

Recently toured this facility and was less then impressed with staff and overall moral. We were most interesting in seeing the memory care- It seemed more as if they were monitoring the room then participated with residents that remained (some were on a field trip). Very little staff around at noon. I didn’t see or meet a nurse. One employee was mopping the dining room, never spoke with us and didn’t seem friendly. I had heard good things of the expansive facility and was disappointed. Didn’t even really get a tour, the directors just stood there and told us to walk around. Perhaps it was just a bad day/time for a tour?