Brookdale

My mother has only been here from 3 months. The staff comes and goes so that could be a reason why the activities are lacking. My mother says they play the same games over and over.

One month in, our loved one is in the Claire Bridge Memory Care unit. Unfortunately, it has taken constant vigilance to make sure she has had the proper care. The admission process and leaving her for the first time didn't go well. Staff did not help with the process at all. We have to ask lots of questions to facilitate a process that should be routine. There seems to be a disconnect between the sales/management staff and the nursing caregivers. Promises made are not carried out by hands-on staff. We have had many conversations with staff to work out problems. Follow through is a big issue. Thankfully, our loved one requires little nursing care now, but we worry she might not get all she needs if her hands on needs grow. The plus is the activities have overall met her needs, but again, it was like pulling teeth to get staff on board. Loved one is very active. We are trying to help facility to improve their processes so they are better able to handle high functioning residents.

They seem to have a hard time hanging on to help. My Mother told me there seems to be different people working from week to week, and they are regularly short staffed. Just recently her room which is supposed to be cleaned weekly was not cleaned for 2 weeks.

Wynwood will nickel and dime you to death. They are not effective in reacting to calls from the residents, and it is difficult to receive a return call from management. We were paying $8100 per month, and when we relocated to Wynwood the cost was $3100.

Placed dad in Emeritus West, June, 2012 and it's been the best thing we (my husband and I) could have done. We visit dad several times a week and can say he has exceptional care and plenty of activities available. Having him there is like a sleeping pill for us.

We were here for a while. It was pretty and the people were nice, but the care was lacking. She did not get the attention she needed there. We moved, it wasn't the best experience I ever had.

I put my wife in Brookdale Broadmoor and during the short time she was there we did have a few small issues. My wife had soiled garments multiple times and I feel she was not adequately cared for based on what I observed. The people there seemed friendly enough, but of course you always put on a friendly front with people. When it came down to taking good care of her, I feel they could have done much better. There have also been some communication breakdowns. It was not a terrible experience, but there were definitely a few things they need to improve.

The staff and the people were wonderful kind and caring, they kept me informed and I could walk in at anytime. I did have a few concerns. I never got to speak to the doctor there, and even though we were using palliative care, and they kept prescribing medication, without trying to contact me. When we moved her out, there were things missing, and none of her clothes came back. The whole time she was there she was wearing someone elses clothes. It was clean, and she was kept clean, but I felt that they really had her heavily medicated. When she went in she could walk, and she came out in a wheelchair. If I had it to do again, I don't think I would pick them. Lisa Miller was a wonderful person, and a good saleswoman. She told me that they would work with her, and that she would do very well there, that is why I chose them.

The staff are friendly and try to be helpful. They are overworked, underpaid, and turn over often. (I am assuming the pay because of what I have learned about the insustry in Walla Walla. I haven't asked the staff at Garrison what their wages are) The general atmosphere is nice - nice "living room" and dining hall. Rooms are also nice and bright. Everything is kept clean and inviting. The food is simply abysmal. For what the residents pay for meals, they should be getting something far better. There are many residents who should not be there -their care level means that the staff simply can't give care to the others on a timely basis. Unfortunately, the experience here is not worse than other facilities in Walla Walla - it may be one of the best.

There is a 1500$ fee to walk in the door, whether you stay or not. The shared apartment isn't two bedrooms like they say. It's one bedroom and a living room, so people have to walk through one persons room to get to the other room. It was not a good experience, we weren't happy.

My grandparent is living at this facility. I personally witnessed a 20 minute delay between the time a call for assistance was placed and the arrival of a staff member. The majority of the staff display a nice attitude. The surroundings are nice. If one enjoys a variety of bingo and shopping the activities are cleaver.

The room was not ready although they knew almost 2 weeks in advance the move in date. Most of the aides are not friendly. What we were told we would get is not what we are receiving. We cannot afford much so that's where mom will be for now but I find that I have to be there everyday to ensure all is going well. I am disappointed and hope that once all the issues are addressed it will all be resolved.

Was not happy with the aftercare of my mom after a fall. Doctors required bed rest but they got her up and took her to dining for meals. That is not bed rest.

I placed Mom in Chambrel after she had a right frontal medial lobe stroke, with the assurance that the staff would work with and help Mom. Chambrel was fully aware of Mom's cognitive impairment and the fact that she is loud due to hearing loss. I did not just drop Mom there. I visited Mom every day. I received nothing but constant telephone complaints about how loud she was and that she was disturbing other residents because she would ask for help. ( They do not have the staff coverage as represented and no availability to help Mom become accustomed to her new surroundings). The staff singled Mom out, scolded her and made her feel like a bad child. I was forced by Chambrel to move Mom a couple of months after moving her in. Mom pointed out to me that "they" expected her to "be perfect" and that she is no longer "perfect" and thus she was not only shunned by the residents, but made fun of. If your loved one is self-sufficient, it is a beautiful community with good activities and good food. However, if your loved one isn't "perfect", it may be a bad experience.

Horizon Bay is licensed for Directed Care and that's about the only real positive thing about it. Care staff turnover is huge. Care staff capabilities vary greatly - some are good some are absolutely terrible at manners and performing their job function. Not enough care staff for the amount of residents needing care; response to calls is very long - ave 10 min but sometimes 20 or more which is a huge deal when you need the help immediately. This is a place that requires the resident to have an advocate on a daily basis to ensure the Staff understand the residents needs and performs accordingly. And the care costs are extremely high

My parents live here and are quite comfortable. The facility is built around a garden, which is great. But it is getting a bit worn, as the other reviews note. The rooms on the ground floor have patios, which allow the residents to enjoy the garden. The staff are nice people, but there's not much training or oversight of their work. My mom needed help bathing and going to the restroom, and sometimes they showed up when they said they would, and sometimes she was left waiting for several hours. New people would come every day, and this was hard on her--being helped by strangers who did not know her circumstances. The dining staff are not well trained--they don't really understand what the residents are ordering, and their hygiene is not great (e.g., dirty hands). In general, this is an OK facility, but with more staff training it could be much better.

Currently family member lives there....service from senior staff is sadly lacking. Lack of concern for residents and employees. am considering moving if changes not made. Am in hopes new owners (Brookside) will create a more caring and concerned senior staff.

my parents have been there for 1.5yrs. most of the clients there complain bout the dinningroom. The service is not good, once their order is taken its a while getting to them and a lot of the times there is no water on the table and coffee has not even been offered. Food is spicey, too much sauce, cooking servings either too big or too small, fresh veg not cooked soft enough. Not enough vegetable and meat variety and hardly ever even quality canned fruits. There is no safe place for outside walking. halls are not airconditioned and with the latest storm there was not a back up generator tthrough the building to keep some safe lighting. The staff is nice and friendly. Grounds basically clean and uncluttered.

The best thing about GSM is the location, 1 block from the beach and 4 blocks from downtown Santa Monica. Most of the staff is very nice and genuine. The nursing staff is caring and professional, esp Jamie who goes the extra yard. The real problem here is the management, they are awful, numbers driven , insincere and phoney. They care not for the residents but only for the financial bottom line. There lack of professionalism is reflected in the near constant turn over off staff, in the past year and a half they have had 5 different drivers and at least 3 maintinence directors. It too bad because it could be a nice place.Oh yea, the food is awful!!!! If you want to be in Santa Monica consider Ocean House also run by Brookdale, but run professionally and compassionately.

The facilities are very nice. The employees that actually deal with, and take care of the residents, are very good and seem to really care. Unfortunately, everyone I dealt with in management, from initial sales contacts, to billing management, to supervisory management, were a bunch of phoneys that appeared to regard the facility as one large "milking machine", with each occupied room being [removed], which they were obligated to "milk" for everything they could get. Their "caring concern" was so transparently phoney, it would have been laughable, had it not been for the fact that it was my mother who was the resident. If you use this facility, I strongly suggest you keep a tight hold on your wallet; go over the monthly invoice with a magnifying glass, and be prepared to have them explain and justify EVERY charge.