Brookdale

Things we like about the community: The care staff is kind and attentive. Things we dislike about the community: Brookdale Cary is often short-staffed. The RN was horrible. She has departed and management is in process of a new hire.

Maybe covid caused severe lack of employees. My brother's diaper was not changed frequently. I saw a dry piece of microwave pizza served many times. Only 1 young woman knew how to relate to his Alzheimer's issues. Frequently staff was in some back room and I couldn't find anyone to discuss issues with. I stayed quite a while waiting, no one came out and the few staff didn't seem to want to go get anyone. Only a few of his clothes were in his closet but lots of other people's, including women's! When I went to get them. His front tooth was missing and no one could tell me why? No nail care at all. None of his shampoo etc could be found when I went to gather his things. Their idea of managing changing clothes etc was for several to tackle and hold him down. He went to [community name removed] in flat rock.

They could not keep up with fast declining dementia and quickly changing care needs. Lots of calls home to us about things they should have been able to handle. This place might be fine for someone who is fairly independent.

Their onboarding is terrible. They do not accommodate meal requests. If a resident wants to eat in their room is a [fee charged] charge. If the resident has a very picky pallet they are not accommodating. The activities are all on the lower level which was confusing for my mom on how to get there. I didn't feel their staff was very welcoming in making my mom feel like this was her home. In [date removed] my mom had an episode that they couldn't control. My mom ended up inpatient geriatric evaluation and was diagnose with two kinds of dementia. We then moved her to a memory care until. Their bookkeeping of accounts was not very well done. I know they had some big staff changes about the time we moved my mom out so it's probably a lot different there now. I know Brookdale was a 5 star rating. I would not give them that for at the time my mom was there.

Assisted Living is not for folks that need help with everything, even if the addendums say so. Really look over the contract before you sign.....check to see if there are many empty rooms, too. That's a sign.

It's been a rocky start. They're under staffed right now, and made a large billing error. It's been worked out, but overall the facility seems to be in transition right now. I would still 100% recommend based on affordability and value of what you get for it. It is a larger facility, so there are many selections for friends.

My loved one was a resident at Brookdale Gardens of Tarzana and I would not recommend this facility to others. Food was an issue, caregiving was an issue, medication was an issue, the organization and administration were issues.

Our experience with Ormond Beach Brookdale was pitiful. The staff was unresponsive to phone calls. Taking a COVID test every day before entering was unnecessary. My father still got COVID there. They did not give him his medication as prescribed. They put him on a mattress on the floor and in a bean bag on the floor even though I requested for them not to. I walked in multiple times to find his food still covered and him unable to reach it. They basically starved him to death. On the day he died I was sitting outside the main entrance waiting on my COVID test results when they came out and told me he just passed. They never notified me beforehand.

Staff has a large turnover, activities are lacking, administrators are hands off and non existent. Short staffed constantly. Food is not very good. That place was a absolute nightmare. Very understaffed, very unprofessional staff that was there.

We chose Brookdale Kettering in 2022, which we regret. It is NOT a community we would ever recommend for assisted living. There are consistent problems with keeping reliable, well-trained staff and responding in a timely fashion to calls from residents in assisted living. I don't think it's managed well. Sales director and assistant director are very good, however.

We were disappointed over the quality of the meals, the nursing supervisor was not very involved and had no knowledge of my mom falling and breaking ribs, having to constantly chase down staff and director to get better care, questions answered. There was a horrible urine smell on the first floor hallway down from the cafeteria coming from a woman's room who sat at computer with her door open everyday. I never had peace while she was there. Then rent was increased by nearly $[removed] after being there only 7 months and we had to scramble to move her. Then Brookdale kept sending me a $[removed] bill for a charge that had been removed from her account that was inaccurate. The whole experience was so stressful.

My mother was I'll with c-diff for 3 months and even though I kept trying to get the nurse for the facility, [name removed] to have her checked out, she never came. Mom ended up at the hospital for 4 months! I was aware that there were several other residents with loose stools, and I believe the unclean buttons and door handles were infested with c-diff. Her room was not cleaned. I had to clean it. If it weren't for [name removed] the receptionist I would rate them a zero.

We were not happy with Brookdale staff - so we moved our mom. Unlocked doors at night because the lock was broken- two staff members for the whole place at night and they were good but overwhelmed. Always said there would be activities but it rarely happened even after they hired someone rood over 3 weeks for her to do anything. I led exercise a couple times because the ladies came and no teacher. Nice facility but cockroaches in bathroom and closet are hard to ignore. There are always having a staff meeting-every day for hours. There is a broken lock on the front door. Not enough night staff and activity director hired and then didn't do anything for 3 weeks. Nurse was hard to get ahold of until we gave notice we were leaving. They found a good one I hope.

My loved one lived in Independent Living for years. We chose PP because there were different levels of care that he could moved in to when the time care. The new director is not qualified for dealing with dementia, and she refused to allow him to move from Independent living in to memory care, when it was clear he needed it. She said he was "not a good fit for the community"-- He was very nice, and all his neighbors liked him and enjoyed it when he played the piano. He is not pliant, but it seems that the staff should know how to deal with people with dementia and memory problems. We had to move him to a new facility, which was very traumatic for him.

Well in the memory care section the staff let [name removed] fall going to the bathroom and let her sleep all day without making her eat. She has lost so much weight there is nothing let of her. I would not recommend that facility.

They did not deliver on what they promised. If a resident is independent, it's a good enough place. If a resident requires assistance with daily living activities, they are not staffed for that. Additionally, the staff is paid very poorly, which probably is the reason some people work there had such a poor attitude, and weren't very helpful or kind. The staff members that cared, or few and far between, but they were excellent.

It had memory care and independent living so my parents could be together. Also it was near stores which my independent parent really liked. There are other facilities that charge the same but offer better care , more professional and more competent. I would not recommend, for memory care but I would still recommend for independent living.

They offered assisted living, and independent living. My loved one needed social interaction. She also had caregivers. The way they managed things was terrible. The marketing is wonderful, it's positive, but how they run things is not good. They were more set up to provide care for assisted living. Brookdale had a social dining hall, and nursing available. They had activites on the calendar. After dinner, they did not have a lot activites, although it was listed on the calendar. The chef was a wonderful guy but the menu was rigid.

Our family had an in person tour experience with Brookdale Centre Pointe and based on the tour we were not impressed at all and we knew it was not the place for our loved one.

We toured Brookdale Mandarin during our search for an Assisted Living facility for my loved one. This facility was a definite no go for us. The facility is very old and it felt very institutional. I would rate it at a two, at most. We decided to continue on with our search.