Brookdale

Brookdale Ft Walton Beach was ok, not a good option for my in-laws. Not many activities and an even smaller facility. When I looked at a year ago, it needed updating. I don't know if they've done it by now or not.

Management is difficult to contact or get anything resolved. They have a vey high turnover in personnel including the nurse. I have no confidence that residents get the attention they need. The business office is a nightmare. They continued to charge even after my mother left. It was a bad experience. I would never recommend Brookdale Remington Park.

There was just no comparison. It was a thumbs down from the time I walked in for the tour. The facility was dark, smelly, and the distance to the dining room was too far. It was very outdated and could not compare with [facility name removed].

Brookdale White Rock is not a good place. Within a week of moving in, they had my loved one heavily, heavily medicated. That seems to be their first line of action - to prescribe unnecessary medication. They do no provide adequate care on any level when it comes to medical issues, nutrition, patent supervision, etc. It was a terrible experience.

First I will say that there were some caretakers that were excellent. My loved one with dementia is now in another place, so I have been able to compare. The 2 stars is generous. My loved one was here for a year; the most distressing of my life. Because of the lack of leadership, and extremely high turnover, and other staff issues, the gaps in care were egregious. Because my loved one couldn’t communicate, we wouldn’t have known had we not witnessed directly. Meals 2 hours late, sometimes not at all, waking him at night or not checking on him overnight at all, not changing him when wet, not following dr orders. Two caretakers overnight for all memory care residents (40+). Meds not given or given incorrectly, a push to overmedicate him for issues caused by these gaps. And when my loved one acted out because of all this, they required us to pay for a 24/7 sitter on top of normal room fees. Management was dishonest and perpetuated problems. I’m happily paying more elsewhere now. Beware.

We toured with Brookdale Watauga and thought it was pretty nice, but it definitely had more of that nursing home type environment.

The communication from the executive director and from the business office are extremely poor and billing needs major help! Food has been up and down. Lots of complaints and then recently it has gotten "better" but probably not what would be expected at the price charged. Activities have been split. There is a gal who is part-time (evenings and weekends) who is awesome!! My loved one loves her. Daytime activities have been lacking since staffing issues have led to no full-time activities director on staff and therefore no weekday activities for the last month. Transportation has also been terrible. The maintenance guy is the driver, so his chores clearly can't be accomplished if he's driving also.

I toured Brookdale Conway and it was poor overall. The facility seemed very dark. Their one bedroom apartment was unbelievably small. Not a good option for my loved one.

In general, I did not care for the experience of having my significant other in their memorycare facility. The only good thing was that I was able to stay overnight to calm her down. I am glad that her son and I were able to place her in a better facility.

The staff are friendly but they tell you yes with no interaction of follow through and the staff has a high turnover. After three months we still can't get a weekly caregivers schedule. We pay for 14 hours a day for private caregiving care, but we can't get a schedule in a timely manner. When it comes to the meals and dining service they don't follow instructions, the doctor told the kitchen staff that my dad needs his food cut up. They do not do it.

Brookdale I liked at first, but am glad I returned for a second visit. Completely different. Residents were just sitting around, in the hallway, few staff members were visible, and there was an unpleasant odor throughout the facility.

We picked this community, because at the time they had good staffing. It has not been a good experience. Hospice has been added to her care, which has been helpful. Ther has been staffing turnover. For what we have to pay we are not getting services that is needed.

What this community could work to improve on to better the experience would be to have cameras in halls and outside. Food is cold usually and not always so good

My loved one likes the food. We picked this community, because I used A Place for Mom, and it was the next closet place to me. They need to do better with explaining things. I am a bit frustated with the billing process. Most of the people are nice, and cooperative. Most of the aides have been super nice.

My loved one was only here for 12 hours before she fell. They had no idea what time she fell because it was overnight. They fought with me to give my money back. They only ended up sending me $1000 back, or at least that is all I have gotten so far. They interviewed her and said she was appropriate to be there but apparently she was not. I would tell others to make sure you read every single thing in the contract and ask all the questions.

My loved one's were residents here and it was a terrible experience.

They are very understaffed with their nurses and caregivers and that is causing a lot of issues. I know that is a common problem at the moment at a lot of places.

I cannot recommend them. They were kind enough, But the things that convinced me to get him set up there, they didn't do. They indicated they had activities to help the residents cognitively. I was worried about his movement and ability to stay active. They did not help with any of those things. He went in walking, and when he left there, he never walked again. They always had him in a wheelchair and never helped him get up and moving. He had machine was never brought to him. When I asked them about, they did admit they weren't using it. They said it was because he would get up in the night and pull the machine off the table. He fell MANY times. Sometimes they told me. Other times they either didn't know or didn't tell me, but I would find big bruises on him. He had trouble eating and was supposed to have a divide plate, a weighted fork and spoon, a straw for his cup, and his food cut up for him in the kitchen. I was there every day and did not see that occurring. They had a water break during the cold, and moved him elsewhere temporarily, where they misplaced all his clothes and Depends. Before moving him into Brookdale, I talked to them over and over about falls and all of his various needs, and they assured me they could care for him. And I am SO disappointed that those needs were not being met.

All seem very helpful and eager to please.

My MIL has been here since October, I am her primary advocate. This place nickles and dimes you for everything, and confirming that your loved one actually received the services they are paying for is next to impossible when your loved one isn't able to remember. They usher in doctors and providers to collect a facility fee from their visits to your loved one, any chance they get, and again, if you are not there to witness it, there is no way to confirm they actually received the care. The lack of fresh air and lack of holistic opportunity for health and healing of the mind really concerns me here. An idle mind, is not healthy, and the lack of focus on this for their residence is not where we want our loved one to be. We will be seeking a new facility soon if this place doesn't step it up for the value vs. cost. The staff is hit or miss, some are amazing, but often get lost in the ones that are just collecting a paycheck.