Brookdale

We were not impressed with the community. The tour guide wasn't who the appointment was with and didn't have the knowledge of the community. Also, the community seemed too big for my loved one.

The food wasn't that good. It was a larger community.

Didn't get a great vibe from Brookdale Geary Street. The tour was conducted by the maintenance guy who didn't seem to care that much or want to be there. The facility was dirty and in poor repair. Residents and staff didn't seem happy or friendly, in contrast to the facility that we ended up going with.

I did not see staff interacting. It was an older facility and very expensive.

I would tell others to not expect too much. Not all experiences were bad, but for the most part it was very disorganized and short staffed. I was there almost every day, so my mom had an advocate. So many people don't have that and I watched how they were treated. Before my mom passed the director left (no great loss) then the sales person left. There was never anybody to reach if there were problems.

I think if a resident is " docile" / compliant then it's a good fit. However, my husband has Lewy Body dementia and I think several staff did not know how to handle him -- it was like pouring gasoline onto a fire. Other staff were very good to him and knew what tone to take and what actions to take or Not. So, despite the mantra of " all staff are trained", the reality is that some staff didn't demonstrate this. I felt like my loved one got labeled and Brookdale let him down. It was not a good fit for him. So, we left after [time frame removed]. He has been in a private home setting since and this is a much better fit for him.

There is virtually no skilled nurse at this facility even though there is one on staff. Four different Drs appointments that took hours out of each day with the lab results from blood work not being sent to the Drs office even after repeated requests and reminders in the days leading up to each visit. Wasted $$$ and time on very important appointments to see if our loved one needed to be admitted into the hospital.

I am very dissapointed with Brookdale Canton. The food is very processed, and there is lack of activities. I intially picked thus place, because I thought they would be able to take care of my loved one. I thought it would be a great fit, and I am just dissapointed with the interaction. The head nurses, don't seem to communicate or follow-up very well.

Brookdale Meadowmont is misleading during their sales pitch. The bathrooms are not designed for elderly/people with disabilities, the lighting is poor in the rooms, the communication Among staff is poor and there is high turn over in the administration which is also a bad sign. There is only one cook who can cook

I would not recommend Brookdale Harrisburg. They had a tendency to raise their rates, and that happened almost instantly. So you were stuck with a higher monthly bill the next time it was due, without any explanation as to why you were paying more. Within the first six months, the bill went up around $1000, which on a fixed budget definitely hurts. They also had no flexibility when it came to medications. They insisted that we use their pharmacy, which was not free, and would not allow us to use our pharmacy, which was free. And how friendly they are depends on if you're coming in or leaving. They were friendly coming in but not coming out.

I think that they pushed us to place our loved one here and instead of having a nurse come out and evaluate her, they did it over the phone. She was not qualified to come here. We decided this was not going to be the right fit for her based on what she needed. Our loved one never moved in or stepped foot in the facility, but we still had to pay money which I thought was wrong. We were very disappointed in the whole experience.

I have been here 1 year. I have not offended anyone, but my shower schedule is always off. Some weeks I get no help with answers and frankly am at a loss for what is wrong. And I don't take one alone. Activity staff are wonderful and helpful.

The place was too big for my loved one, and did not seem to be a good fit.

I was displeased with the service received, compared to the meeting with The Sales & Marketing Manager and The Director of the memory care floor. It was all a sales pitch. I don't feel that they, in my opinion, did all they could do. I think they were laxed and it was easy on some days to let my aunt lay in bed, not have a meal, and not save a meal for her if she wasn't out for meals. They would leave her in soiled Depends. I was told one day that the med tech doesn't take care of that and the aide was too busy so it'd have to be that way until they could get to her. I feel they gave me the turnaround when my aunt was sent to the hospital on whether or not she would be accepted back. They wanted more money, but there was no change in the care she was going to need. I was displeased with the fact that they were not willing to renegotiate money. They are looking for money for the 2 months she wasn't there because I didn't give them a 30 days notice. During that time they were not letting me know if she could be accepted back or not. I told them in letter form that I understood they held a bed, but they did not provide any care for the last week of April, May or June. Early on I requested a meeting with The Director of memory care to see what we could do moving forward when she came back from the hospital. They said yes we can meet, but they never scheduled anything with me. I followed up a second time and it was still never scheduled. I don't feel that the care and concern for the person you care about is really of their concern. Some of the staff were nice and treated her nice, but it wasn't what I thought it was going to be, so it was a disappointment. I was there as often as possible sometimes everyday of the week. Some days she hadn't eaten breakfast and I asked for a plate like I witnessed them save for other people. They said they didn't have any and they could bring her a piece of toast. I didn't understand some things and I also didn't feel like I should need to walk around to try and speak with The Director of memory care. I had to follow her around to speak with her. I thought I found a nice place that was somewhat local and had been around for a while, but it was a disappointment. They decided that if they were going to take her back, it was going to be [price removed] more per month and I did not dispute that amount. Although, the only change was she was on a Foley that was set to be removed soon and temporary insulin. She wasn't getting insulin when she entered and I get that, but they said because she would need additional care it'd be much more money if they took her back. I saw them feeding people who are laying down in wheelchairs, whereas my aunt could feed herself and had good mobility with some assistance. I didn't understand why that would be so much more; I didn't find that to be a huge detriment for a care facility that has nurses. If she were to come home with me then I'd have to do those things and it'd be ok for me to do it and I'm not a care professional. But when you're in a facility, they want to charge you for it and I was willing to pay it. When they sent her to the hospital they did so because of a potential UTI and/or dehydration, and said she'd be back within the same night. To my knowledge I never confirmed if she ever had either. It all just snowballed from there.

I toured Brookdale Mansfield and I did not like it. It just felt kind of run down, but the size of the rooms were nice. The person helping us was very nice, but the community seemed very old and run down with not as many caregivers. For me, I didn't feel it was the place for my dad. The ratio between men and women consisted of a lot more women than men. I was looking for a place for my dad to fellowship, so for me it wasn't a good fit.

My mom has been here since [date removed]. Until [time frame removed] her care was awesome. Something has changed and made this facility subpar. We have complained five times about mom not being bathed and her room smelling. They blame hospice but if hospice doesn’t do the job, then this care facility is suppose to do the work. I can’t imagine what mom would look like if her care was left entirely up to Brookdale staff. I asked to speak to the two who are in charge and one was in a meeting and the other has a 2.5 hour phone call. I will update this review if things get better or worse. Also, if I am able to speak to [name removed] or [name removed] and get some resolution. Please do not leave your parents here or anywhere without daily visits from family. If you skip a day…things always get worse.

This was a nice community. There was a lot of noise to it. I felt some items were for show. They were forcing COVID vaccinations on the residents.

They were very short staffed and did not have a director. My loved ones did not get what was promised to us in the beginning. They never got a walker, it took forever to get a call button in their room, they never got bathed, etc. I am sure it is a nice facility, but a lot of basic things we were not happy with during our experience here.

Do your research and sit for an hour, to see what is going on. Don't just take the sales persons word . Be sure to do your homework. The food is good. There has been a lot of turnover in the staff, and they are not attentive with the residents. The staff does not seem to care about the residents.