Brookdale

Started out great. Care rates quickly go up and no added benefit seen for my mom. Staff is slow to respond to residence immediate needs. My mom always looked dirty and unkept. Her room smelled and I had to constantly ask for it to be cleaned. I asked for her medications to be reviewed and changed several times - nothing. Mom was there for 9 months and I am now very happy with the decision made to move her.

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Although the place seemed nice and clean, it didn't have what I was looking for in terms of type of rooms, set up of the rooms and the fact that an elevator would be needed unless my Dad was put on the first floor.

Brookdale Reynolda may work for you if your mom or dad is compliant... we moved our parent to another place after enduring weeks at a time with no bathing. Older people often resist bathing, but a caring staff should insist and assist, not shrug and say okay. This adult care home is fairly expensive with added on charges for each area of assistance, over the base charge. Everyone seemed friendly enough, and the facility is clean and updated. If your mom or dad requires little personal assistance, it may be a good fit for you.

Memory Care Room , bathroom not cleaned for weeks. Laundry not done per contract. Food service is late and not good. I think they feel that people be with dementia and Alzheimer's can't tell so it is not important. You pay premium money and get really poor service. It is sad..

The staff was wonderful and caring. I couldn't have higher praise for the nurses aides, dining staff, etc. However, the management team leaves much to be desired. They were rarely available, and completely missing on weekends. I felt their main purpose was to squeeze out every dime from us. Everything was an extra charge - even someone to walk next to her for 30 feet for meals.

My mothers possessions were moved in and she spent a few hours a day for 2-3 days at the Fairdale, location in Salina, Ks. We were trying to let her get used to a new place. She has dementia. She never spent one night there. After 3 days we are shocked to learn that Fairdales' administration had not completed the paper work required for Mom to be there. So was she ever truly a resident? However, rather than focusing on the paperwork as their issue, the RN became rude and my mothers sundowning behavior, cursing and trying to leave the facility, became the issue. Mind you, they evaluate each person before accepting them to the facility. Moms primary RN did not even know Mom was there on one of the days. Another day it was verbalized that they thought my mothers prior caregiver would be staying the day to help with her. After some discussion with the manager and primary RN, the RN voiced the decision that Mom wasn't appropriate for the facility and would have to leave.. The RN was quite nasty and the manager made few comments. In an attempt to get reassurance that the facility would be able to give Mom good care, I feel like the primary RN and manager were not pleased with their interactions with me, and that was a part of why mother was asked to leave. No I was not happy when they raised the cost of her care, a large amount, because she was sundowning. So in the end we paid to move Mom in and then out, and approx. $2000 was kept by the facility. There district manager did return my phone call but at that point it was a done deal. Be aware that several families told us that they were paying for private duty aides to come in and care for their family, that is in addition to what they pay Brookdale. Both Salina facilities could use cheerier decor, but we really liked the floor plan of both of them. Cost wise they were about the same as other Salina assissted livings. No doubt now, it just wasn't the right place for Mom.

The facility was clean, but the staff was not friendly. The aides were great it was management. I felt like we were not informed on things especially level of care. I could go into detail but I would look into living somewhere else I would not recommend this place. my mother was there for 3 months and it was 3 months too long. The staff needs to take a class in honesty and over all kindness. Be sure to check the individual charges for the residents deceiving that's all I can say.

Not very impressed. Seems like people just wander and not good feedback when calling to check in.

We were very glad to get my wife out of there and into Fredonia Place, a wonderful improvement and so much better value, care and friendlyness.

I was looking for a place to bring my mother to be closer to me as she was aging. My sister and I sat with the Marketing/Sales rep at Brookdale and then met with the financial director and the Director of the facility. They all made us feel so comfortable and that their top priority was caring for our loved one and that we would be a "family". They said all the right things and seemed so sincere. Once my mother moved in I don't feel we received all the "touchy feely" care they promised us and boasted about while they were taking our deposit and paperwork. Overall they were not friendly. There were a few people here and there that were nice, [name removed], [name removed], a few nurses and the wait staff in the dining room. I gave a low score for cleanliness because there was a moldy smell in the hallway outside my mothers apartment that was concerning. My mother lived there 2 weeks and they did nothing to introduce her to other residents or get her engaged in any way. I had to call the Director broken hearted that my mother was just sitting in her room daily with no engagement at all. I was giving her time to adjust and thought the staff would help. It was only then that they assigned an Ambassador to her to help her get acclimated. But even with that they did not encourage socializing. I was very involved in my mothers care visiting her 3-4 times a week. Many times I would come through the building and wouldn't see a single staff person. The only staff person who called my mother by name and made any effort to make her feel welcomed and comfortable was [name removed]. He made it a point to make sure my mother would eat and eat well. He is a true chef and the food is very delicious and well suited for senior adults. Two and a half months into her stay my mother became ill on a Wednesday morning and the nurse called me to come to her apartment. They knew and suggested that I take her to the emergency room. She was admitted to the hospital and was there 5 nights when I finally went back to Brookdale to file the papers for mother to move out and to start cleaning her apartment. NOT ONCE during those 6 days did they contact me by phone to see how my mother was doing. They didn't even miss her. Someone had to know she wasn't there because she was administered medicine daily from them. My mother passed away a few days later and I informed the front desk person because none of the leadership staff was available. It has been one month and they NEVER called me to give condolences or send a card. The "family like" atmosphere they sold us on our initial visit is not what we received. If you are okay with no contact with the staff and walking through the building and rarely seeing a staff member then this is your place. If you want to be involved in the care of your loved one and want the communication between staff and you then this is not your place.

The nursing staff is fine, may of the aides are lazy, uneducated and don't care about the patients. Once the person goes from Independent Living to Assisted Living, this is not the place to be living.

I have a family member who is at Brookdale! Friendly help, and fairly attentive. Main complaint is rooms are barely cleaned, laundry full of lent. Darks washed with whites. Frustrating to see dirty toilets and showers. We pay for these services and it's rarely clean.

I found this assistant living not to my liking. The building inside was not well taken care of, even dirty in some spots. The outside area was much worse.I would not go out on the patio in the back...really sad to see. The residents seemed rather quiet and solemn which says something negative about the place where they are living. Guide for the tour could not answer a number of my questions, did not seem to have much knowledge about the aging process and certainly did not know how to converse about dementias.

The place had a distinct order. The patients were just sitting around. Not much to do. Activities was shared with me, but nothing was going on for the residents. Maybe because it was a weekend. Everyone was either in a wheel chair or walker. This community was definitely not for me right now.

We have a loved one in this facility. She loves the staff but, for the amount of money that is paid to live here (a lot!), the food is poor. It was decided that it was a good idea to put her in this facility so that she could receive three hot meals a day. Many nights she is eating cereal in her room because what is served is poor quality, lacking in variety or not even fresh (never any seasonal fresh fruits and vegetables). This past week she was served ham three times! They have had "Menu Talks" and nothing has changed from these "talks". We have loved ones in another Brookdale Senior Living facility in Houston. Both groups were served "Roast beef" in their perspective complexes within days of each other. Both could not cut the beef and sent it back! Our loved one here got a cheese sandwich in lieu of her hot meal. The value of what is paid for food does not equate to what is received!

Not interested in this location. A friend just moved her mom from here due to a significant change in food quality and care. I toured with my friend when her mom was there. A beautiful facility and great place when they started there over a year ago. Just moved within the last month.

Was more like a nursing home. Staff was great. Very helpful and very knowledge. Like them more than the oaks.

Feels more like a nursing home.

The cost was high considering the quality of the facility.