Brookdale

Of the four so far, this is my least favorite. They didn’t know I was scheduled. Make shift tour. Lady didn’t know numbers/pricing and asked to to call back. I asked her to have the rep. Call me. It would have been the first thing I would have done, but no one called. Chaos in the front area. Asked to move twice for some other activity. Not once did they ask about my mom’s personality. Tour cut short because she really didn’t have any answers. Upon leaving, the door wouldn’t open and had to be “tripped”. Twice. Dark unsafe parking lot.

My sister had to be in this community for 2weeks only for respite care. And it wasn't a very nice experience. It is horribly ran and there are lots of misleading information. They wouldn't even give her daughter a copy of the discharge papers from the hospital. When we first got there the blinds were broke then about 4 days later finally got fixed. She was there to get her medication under control and the staff there messed up often and even had to replace some of her medicine on their dime because it wasn't controlled correctly. I signed a contract for only 14 days and on paperwork it said NO ACTIVITY FEE'S would be charged to me and I got a bill for 14 days worth if activity fee's!! They say a refund is coming to me and that was over 2 weeks ago. The people were nice and she was happy there it's more on the administration side where the issues are.

My family was her for almost 2 years and we were really never satisfied with the level of care here. It was just easier at the time when my step dad was alive. As soon as he passed we got mom out of there. They are very understaffed and the caregivers need to care a little more and get more training. They would always blame the residents when something came up missing. The didn't clean up the urine in enough time so it always smelled bad in there. They had little to no activities. And did the bare minimum of their job duties. I wouldn't recommend this community to anyone.

I toured Brookdale with my children, and they felt that I looked old and warn out. They also wanted me to have more space, and the felt that the rooms there were too small. We ultimately chose another community to suit our needs

Place was going through a remodel so it looked messy and smelled like paint. Was difficult to get a true picture of expected costs

Minimum stay for respite care is 30 days.

We did not like this community for care. We did not get the feeling from the staff that this would be a community for her. They need to improve the cleanliness of the community. The menu was appealing and they had limited activities. I would not be able to recommend this community to others without major improvements.

I was not impressed with my tour of this community. They advertise that they have upgrades around the community, as well as in the room. The room I was shown was dirty with old cabinets. When ask if they were going to replace anything, they said they would clean the carpet. I felt their advertisement was misleading.

We have not been really happy with some of the staff at this community. The menu is needing big improvements. We have wanted them to clean her room due to the staff not doing what was asked. The staff is not always pleasant. They need to be more helpful. We would not recommend this community for other families. The staff needs to make adjustments.

I had recently taken a tour of this community for my mother and she actually really liked it and we ended up putting down a deposit. We ended up not being able to qualify for the extra assistance my mother was going to need and had to back out of the plan of moving in. I am just disappointed that it took multiple months for my mother to get her down deposit that she was promised back. I actually had to step in and put matters into my own hands because they where giving her the run around.

Things have not been going well at this community. They have a high staff turnover and they do not keep the community or the residents rooms clean. They are not attentive to the residents personnel needs. The food is not good and they make excuses as to why the food on the menu was not served. They did not do a nursing assessment before my loved one moved in. The shower is not in the resident's room it is down the hall.

They are NOT what they portray themselves to be! Proceed with caution and SPEAK UP!

My dad is physically doing better and the location is great but the facility and everything about it is so-so. They messed up real heavily with his medication and I was very unhappy they didn't give it to him right. The doctor was upset too because he increase the medication and they cut the dosage down by half. The management took off half of the month's charges. Another issue we had was once he recovered and he was able to shower by himself and the help was rejected they were still charging us for helping for charges.

The staff at Brookdale (Auburn.CA) was wonderful. However the billing was and is a disaster!!!

My father was not able to make the move into, because they were not able to provide the care he needed. My father is not out of 9,000 of his money, because of their no refund policy. I did not feel that was right to do to a senior.

They did not have anyone there to give me a tour, even tho I had an appointment. After about 10 minutes, they did find a young lady, but she had never given a tour before and was not able to answer my questions very well. The few residents I saw did not smile much and the staff did not interact with any of them. The bus driver lady seemed happy and said she liked her job. Also, the rates had increased over $500 from their website stated prices (was $1,355 now $1,870 for 1 bedroom) that I looked at this morning. Did not feel like a welcoming environment.

The tour at this community was not what we wanted. The staff took me to a room that was not clean and we did not want my mom in a community where the staff is not cleaning the rooms. We did not see a menu and they did not inform us on the activities if offered to the residents. We would suggest that families tour this community on their own to see if it fits their needs for care for a loved one.

I was not impressed with our tour of this community. The facility was an older facility. They need to do some updating around the community. The person that was supposed to give us the tour was not available. The cook gave us the tour, and even though he was kind gentleman. He was not able to answer our questions. It was not the community for my mother, and her needs.

I am not pleased with this location at all. If it had been up to me I would not have placed my mother here. My mom is not happy here at all she is not eating which as a result she has lost a tremendous loss of weight. My mom does not like to be around crowds so when she does eat she takes her meals in her room and there is an extra $5.00 charge for them to deliver her food. She is not taking her medication as she should be because from what I can tell they are not doing wellness checks on her they are leaving it up to her to take her pills and she has dementia so that is an issue. Since I am not my mother's medical power of attorney they do not tell me anything when I ask questions. They don't seem to engage the residents in any activities.

I was not impressed with this community. The community is in desperate need of upgrading. There was a slight odor when we visited. The staff we met were nice. We looked at the memory care and it was in the back corner of the community.