AgingCare 2

Very rude scheduler. My mom was dying and I’m 28 and had no family except for a family friend helping me with my mom so I was calling and rescheduling things many times and she was very rude about me calling and rescheduling so often. You are supposed to be compassionate to people with dying family. I’ve also heard some not so great things about caregivers but mine was okay. They could do some of the things I needed them there for but luckily I only had them there a day since my mom passed quickly.

My father needed care after rehab. I choose visiting angels based on the services they provide. I was very disappointed in the personnel they sent. They did not provide the services advertised. Calls and e-mails were not answered in a timely matter. There were times when no one showed up and no replacement was sent. Scheduling caregivers was difficult for them. I would not recommend using this service.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

The quality of staff that had been sent to take care of my mom had dropped significantly in the past couple of years, and in the final year, no one care giver was ever assigned to take care of her, which is different from the original treatment she had received when first hiring them. Some of the staff were unprofessional, using cars filled with junk (some of the junk needed to be removed from the passenger seat and left in my mom’s driveway when taking her to doctors appointments because there was not enough space in the car for both a passenger and the junk in the car). When confronting them about this employee, our concerns were dismissed. Other care givers would arrive and disappear an hour without checking on my mom. Often staff would call in sick and not come to take care of my mom, and no replacement had been arranged by ComForCare. Additionally, the accounting department was unprofessional, blaming us for mistakes which had been made on their end.

I would never refer them to other families. It was all about the money and in the end, the lady who owns it was very rude. It all seemed great in the beginning, but right off the bat they were not able to get any staff out to us. There was one point they could not get anyone out to us for 3 weeks.

I wouldn't recommend them to anyone and I would find another service. There was no consistent staff members, they had different staff members sometimes. Some caregivers were late and not dependable.

They were totally unreliable. Today someone was supposed to be here and they are not. I would tell anyone not to use this services. We had a few good workers in the beginning that quit and since then it has been hard to find a good one that shows up on time. They are also always so tired that they complain about being tired and really cant do anything.

I would not recommend this service to others based on our experience. The caregivers were inconsistent and we didn't feel like we got our money's worth.

The main thing was I thought they would have the same caregivers or 2. They had a different caregiver come every time and mom could not get used to anyone. We also had issues with people not showing up or not interacting or engaging my mother. I would not recommend them based on our experience.

This place is so classy & immaculately clean...yet was shocked to find b.bugs here. I know they are becoming more prevalent these days in apartments unfortunately, but my complaint is that they shouldn't rent out the apartment until they are sure they have gotten rid of them. Disappointed doesn't even cover it. The other thing to consider before moving here is the hyper-security conditions. If you want to just go out for a simple walk after 10 p.m using your key with the 'fob' device that should open the door for you doesn't. On top of using that you must speak into the intercom, explain who you are + get buzzed back in. I think that's going a little Too far.

The Right at Home services could work to improve on their follow through and communication. Sometimes it takes awhile to get a hold of someone or get a call back. Also we have noticed it is hard for them to have a supply of workers.

ALthough there were several very nice caregivers, one in particular was very good, the main issue was that My mom's home became a revolving door. there were so many different people and most of them had not been trained or monitored to know the routine and the requirements. So each new person would have to be taught by a separate person I hired who had been with my mom for a while. Mom required 24/7 care . Scheduling was difficult for this company so mom never knew who was going to show up,. Eventually I required a schedule be provided. It was very difficult for my mom to feel really taken care of as she could not expect the same person daily. We asked to limit the number of new people. Eventually Mom did not do well as she was not getting cleaned properly and ended up in the hospital with an infection. After the hospital she was release for rehab in a nursing home, but within a couple of weeks, the infection grew worse and she died of sepsis. This agency was only there from 3 PM to 10 AM and then weekends.

I have been using Comfort Keepers for 2 years. I have seen a marked, steady decline in the quality of care I get from them. The people they send over are supposed to be able to do light housekeeping - but they mop floors without sweeping them first, ruin laundry, and "handwash" dishes without cloth or brush. The dishes don't look clean, and still have food stuck to them. I caught the same person stealing from me twice! The only thing they do well is take out the trash. These caregivers think the bathroom is clean if they clean the toilet and mirror. I spend too much time "fixing" their work to consider it help. Unfortunately, this is "help" provided through a third-party...it is better than NO help.

To be clear this review is for Maple Farm which is owned by Garden Spot. Overall all I would say they are ok. Very much over priced. We pay $150k per year and they are WAY understaffed. Can take more then 30 min to respond to call button which is unacceptable. People are very friendly but at this cost we are considering pulling out and just getting full time personal care as they don't have any time to provide any companionship time with the patients.

My Mom liked [removed] and one of the meetings she didn't like one of the other people that [removed] sent. Although she didn't feel like she needed this service, did use it a couple times for doctor appoint.

I thought the people that came out and did the evaluation were very nice, all that was all fine but the disconnect came with what the management promised versus what the girls that came out actually did. The management promised things that the caregivers were not able to do.

We have one caregiver, [Removed] who meets the needs and has the professional knowledge to care for Mrs. Rammelkamp. It has been a rotating door of inexperienced caregivers. One left my fall risk mother in law in the shower alone with the bathroom door shut. One could not seem to pull herself together because we had cats which unnerved her. One texted and used phone continuously. We have an organized setup, but several have not been able to come in without detailed instructions. One or two that left dirty dishes or could not handle patient comfortably. We have notified each time. [Removed] should have noted each time that we have let them know. Again, Jamecia is the only caregiver that works efficiently and seamlessly. Taking good notes and always monitoring and assisting Mrs. Rammelkamp. We are working with the Montgomery office but not sure if we can continue if Jamecia is not available. Very shocking how some of the caregivers have passed the interview and or recommendations.

They are okay, unless you have the overnight person, then they are not very good at all. The night people have been sleeping when they should be awake, and we have found them to be somewhat verbally abusive as well. They seem to be good during the daytime shifts, but if you are looking for overnight, I wouldn't recommend them for anything past 7:00 at night. I liked the fact that they did multi-state background checks, which is one main reason I went with their agency.

I was not satisfied with this home care agency. My husband wasn't comfortable with the care givers. They were not good at following instructions. I would ask the care giver to do some thing, and she would do it her way. We had many issues with the home care agency. I would not recommend it.

The scheduling was inadequate. Caregivers would not show up when they were supposed to. Some would only sit downstairs and watch TV. They would not take me to the store or do some of the cooking which is some of the reasons I used them. They sent someone out when I did not ask. When I said something about this they told me I was wrong and they do not make mistakes.