AgingCare 2

The management was responsive and nice, but the workers were not good. I can't blame the company, but workers were either late, didn't want to do much of anything, asked to leave early, and missing items. I think the company tried their best, but quality of workers were bad.

Caregivers were very limited in what they were allowed to do. AMADA knew my husband needed complex care when I signed up with them but it was not provided. I terminated care from them after about 6 weeks

The caregivers were, unreliable and not well trained. One came specifically to drive my mom on errands and did not have car insurance. Another was supposed to help my frail [age removed] dad shower and didn't have a clue how to do that.

The nurse on staff there made it a very stressful experience. I would not recommend their services to other families looking for in home care.

They started well with intake , then when aides were scheduled. Either late or no shows, client had to call office to be told aide had family emergency etc and would not be there. After 4 weeks of only 2 visits that were supposed to be twice a week and phone call from office that said now they must see her at least 3 x a week. What a joke they can even show up 2 x a week let alone 3 x. They were let go , then we were told they would keep the deposit on services !!! We requested a refund do to their complete lack of communication and not showing up ( which was never refunded ).

Overall, the experience wasn't very good because HOME INSTEAD got bought out by another company and once they were bought out by another company, they were rather in flexible with their times and the provider that we got initially, and my mom was comfortable with and wanted to rework her schedule and provide us with two separate Providers, which would never have worked so we basically quit them after about 2 to 3 months into it. To be totally honest, I would not recommend HOME INSTEAD.

This new management took over the residential property on Hannah Lane, Rocky Mount, NC. Their lack of customer service is appalling in the management of maintaining exterminating services & landscaping ; hedges are no longer being trimmed and are filled with spider webs which ultimately results in additional unwanted pests to households. Some residents are overrun with bugs to the point where it gets into their food and has to be thrown away; and are seen all over their apartment.

They can't seem to keep people and there was constant change which was very upsetting for my sister in law.

Staff: Company Representative made a very detail presentation of services and patient support. I give him a 5 for his excellent presentation. Staff: the care giver assigned to my wife appear to be new on the job. She was not proactive at all. She didn't perform simple tasks, such as cleaning, very well. Our regular cleaning lady had to come and clean the room. She was on the phone constantly. Lastly, in the short period of time she work for us, missed two days and one day left sick after working only 1:45 hrs. Staff was not very reliable. her overall performance 2.5. Her performance didn't come close to the services represented/offered at the presentation by the company owner. I couldn't recommend this care giving company.

I would give both providers a 2. The first one didn't give me monthly receipts as I asked for my insurance so I let them go. The second one billed it to my husband and not to me so my insurance dropped my case. The third required a 5 thousand dollar deposit. We have stopped looking since I have to start all over again with the insurance process.

I had 3 caregivers that were top rate. Some night caregivers that slept on the job. One that forged my name on time sheets at least 10 times. Admin staff that never confirmed any time sheets. They just charged my credit card to death. To the tune of $[removed]. Which was $[removed] over my limit. I would never recommend them as a company.

Communication with Home matters was difficult. Our caregiver missed at least 3 days even though we were only having her come 2 days a week and we had just started service. We were not given any notice that our caregiver was not coming. Very disappointing. So we cut ties with them and went with another service

Well, response time from them seemed slow at times. Since I've not used any other service, I don't have anything to compare with them.

They sucked. Their scheduling was erratic, communication poor, candidates for caregiving were not suitable for my needs. I was t allowed to interview candidates, they just sent people until I found one I liked, leaving me constantly showing people around, confusing my husband and paying for unqualified candidates . I didn't want to pay for snow days. I was charged for hours I did not book. Finally found one gal we really liked and after three weeks she didn't show up. No one notified me she wasn't coming back. I went to an appointment assuming she would be arriving shortly...returning to find out my husband was alone. No one let us know she wasn't coming or that she was having personal problems. After that I put in my notice. They are expensive for what they offer!

We had them late or not come and some one new. Then they don't know what to do. My mother is not happy with them. As of today we are done with them. I will be looking for someone eles . We were to get reports on mom and it only happened once for the months we have had them.

They took money out of my mom's account after she passed without authorization or notice. I feel they owe me still $[fee removed]. THEY CLAIM MY CARE TakER WORKED ExTRA HOURS.. I ASKED FOR THE SIGNED TIMESHEET AUTHORIZING THE EXTRA TIME. THEY SAID THEY WOULD SEND.. NEVER DID. IT TOOK ME 4 EMAILS AND 5 PHONE CALLS BEFORE SOMEONe WOULD GET BACK TO ME. I WOULD NEVER IN MY LIFE RECOMMEND KATRIX. THE COMPANY IS HORRIBLE AND DISHONEST

Initial visit was great. Calls to administrators were responded to quickly. Caregiver was very kind. We would maybe recommend there services to other families, maybe If there was stronger oversight of caregivers. However, even based on this experience I would not choose this company again

There were too many things left hanging. Caretakers were very good and professional. [name removed] was fabulous. [name removed]...not so much. I was not happy with the deposit. It is chaos until you complain.

Initially (first 2-3 weeks) pleased, but NOT at all please after that. We canceled them and the service. Their management was not great at all. Would not return my calls, etc. They seemed to truly care very little about the patient (My Mom) and only worried about there new organization or their reorg / buyout. Would not recommend to anyone and would never use them again Friendliness and Quality of Care of from the actual provider who was at my Mom's house gets a 5 but the Home Instead management staff get a 1. As for Value for Cost it is average to slightly above average. $[removed] per hour seems a bit high to me. We have family members in the home care business and it even seemed a bit high for them for the specific services provided for my Mom Again, I would NOT recommend them

I would not recommend Kimbell Home Care Services to anyone looking.